/issues/{id}

Get a specific issue.

AuthorizationBearer

Token-based authentication with required prefix “Bearer”

idstringRequiredformat: "uuid"

error_descriptionstring

idstringRead-onlyformat: "uuid"

statusenum

Status of the issue. Options: (‘ONGOING’, ‘RESOLVED’)

Status of the issue. Options: ('ONGOING', 'RESOLVED') * `ONGOING` - ONGOING * `RESOLVED` - RESOLVED

Allowed values:

end_usermap from strings to anyRead-only

first_incident_timedatetime or null

last_incident_timedatetime or null

is_mutedbooleanRead-only

error_detailslist of stringsRead-only

1	from merge import Merge
2
3	client = Merge(
4	account_token="YOUR_ACCOUNT_TOKEN",
5	api_key="YOUR_API_KEY",
6	)
7	client.ticketing.issues.retrieve(
8	id="id",
9	)

1	{
2	"error_description": "Missing Permissions",
3	"id": "3fa85f64-5717-4562-b3fc-2c963f66afa6",
4	"status": "ONGOING",
5	"end_user": "b82302de-852e-4e60-b050-edf9da3b7c02",
6	"first_incident_time": "2022-12-05T16:19:15.161Z",
7	"last_incident_time": "2022-12-05T16:19:15.161Z",
8	"is_muted": true,
9	"error_details": [
10	"Missing employee permissions.",
11	"Missing time off permissions."
12	]
13	}