/tickets/{id}

from merge import Merge
from merge.resources.ticketing import PatchedTicketRequest
client = Merge(
    account_token="YOUR_ACCOUNT_TOKEN",
    api_key="YOUR_API_KEY",
)
client.ticketing.tickets.partial_update(
    id="id",
    model=PatchedTicketRequest(),
)

{
  "model": {
    "id": "0958cbc6-6040-430a-848e-aafacbadf4ae",
    "remote_id": "19202938",
    "created_at": "2021-09-15T00:00:00Z",
    "modified_at": "2021-10-16T00:00:00Z",
    "name": "Please add more integrations",
    "assignees": [
      "17a54124-287f-494d-965e-3c5b330c9a68"
    ],
    "assigned_teams": [
      "4857c306-c1f9-489e-a6b6-90902f736dfe"
    ],
    "creator": "string",
    "due_date": "2022-10-11T00:00:00Z",
    "status": "OPEN",
    "description": "Can you please add more integrations? It'll make syncing data much easier!",
    "collections": [
      "fb8c55b6-1cb8-4b4c-9fb6-17924231619d"
    ],
    "ticket_type": "incident",
    "account": "0958cbc6-6040-430a-848e-aafacbadf4ae",
    "contact": "65c345ba-6870-4974-87ba-dd31509c367a",
    "parent_ticket": "75b33d04-30d2-4f3e-be45-27838bc94342",
    "attachments": [
      "42747df1-95e7-46e2-93cc-66f1191edca5",
      "92f972d0-2526-434b-9409-4c3b468e08f0"
    ],
    "access_level": "PRIVATE",
    "permissions": [
      {}
    ],
    "tags": [
      "enterprise",
      "other-tag"
    ],
    "roles": [
      "21a54124-397f-494d-985e-3c5b330b8a68",
      "17a54124-287f-494d-965e-3c5b330c9a68"
    ],
    "ticket_url": "https://thirdpartysoftware.com/project/3/issue/1",
    "priority": "HIGH",
    "remote_created_at": "2021-11-10T00:00:00Z",
    "remote_updated_at": "2021-12-09T00:00:00Z",
    "completed_at": "2021-12-09T00:00:00Z",
    "remote_was_deleted": true,
    "field_mappings": {
      "organization_defined_targets": {
        "custom_key": "custom_value"
      },
      "linked_account_defined_targets": {
        "custom_key": "custom_value"
      }
    },
    "remote_data": [
      {
        "path": "/platform-endpoint"
      }
    ],
    "remote_fields": [
      {
        "remote_field_class": {
          "id": "string",
          "display_name": "string",
          "remote_key_name": "string",
          "description": "string",
          "is_custom": true,
          "is_common_model_field": true,
          "is_required": true,
          "field_type": "string",
          "field_format": "string",
          "field_choices": [
            "string"
          ],
          "item_schema": {
            "item_type": "string",
            "item_format": "string",
            "item_choices": [
              "string"
            ]
          }
        },
        "value": "string"
      }
    ]
  },
  "warnings": [
    {
      "title": "Unrecognized Field",
      "detail": "An unrecognized field, age, was passed in with request data.",
      "problem_type": "UNRECOGNIZED_FIELD",
      "source": {
        "pointer": "/age"
      },
      "block_merge_link": true,
      "raw_error": "string",
      "error_code": 1
    }
  ],
  "errors": [
    {
      "title": "Missing Required Field",
      "detail": "custom_fields is a required field on model.",
      "problem_type": "MISSING_REQUIRED_FIELD",
      "source": {
        "pointer": "/model/custom_fields"
      },
      "block_merge_link": true,
      "raw_error": "string",
      "error_code": 1
    }
  ],
  "logs": [
    {
      "log_id": "99433219-8017-4acd-bb3c-ceb23d663832",
      "dashboard_view": "https://app.merge.dev/logs/99433219-8017-4acd-bb3c-ceb23d663832",
      "log_summary": {
        "url": "www.exampleintegration.com/api/v1/exampleapi",
        "method": "POST",
        "status_code": 200
      }
    }
  ]
}

Updates a Ticket object with the given id.

Authentication

AuthorizationBearer

Token-based authentication with required prefix “Bearer”

Path parameters

idstringRequiredformat: "uuid"

Query parameters

is_debug_modebooleanOptional

Whether to include debug fields (such as log file links) in the response.

run_asyncbooleanOptional

Whether or not third-party updates should be run asynchronously.

Request

This endpoint expects an object.

modelobjectRequired

Description

The Ticket object is used to represent a ticket, issue, task or case.

Usage Example

TODO

Response

modelobject

Description

The Ticket object is used to represent a ticket, issue, task or case.

Usage Example

TODO

warningslist of objects

errorslist of objects

logslist of objects

/tickets/{id}

Authentication

Path parameters

Headers

Query parameters

Request

Description

Usage Example

Response

Description

Usage Example

Field support by integration