The Ticket object

The Ticket Object

1 {
2   "id": "string",
3   "remote_id": "string",
4   "created_at": "2023-01-01T00:00:00Z",
5   "modified_at": "2023-01-01T00:00:00Z",
6   "name": "string",
7   "assignees": [
8     "string"
9   ],
10   "assigned_teams": [
11     "string"
12   ],
13   "creator": "string",
14   "due_date": "2023-01-01T00:00:00Z",
15   "status": "OPEN",
16   "description": "string",
17   "collections": [
18     "string"
19   ],
20   "ticket_type": "string",
21   "account": "string",
22   "contact": "string",
23   "parent_ticket": "string",
24   "attachments": [
25     "string"
26   ],
27   "access_level": "COMPANY",
28   "permissions": [
29     {
30       "id": "string",
31       "remote_id": "string",
32       "created_at": "2023-01-01T00:00:00Z",
33       "modified_at": "2023-01-01T00:00:00Z",
34       "effect": "ALLOWED",
35       "actions": [
36         "VIEW"
37       ],
38       "applied_to_users": [
39         "string"
40       ],
41       "applied_to_roles": [
42         "string"
43       ],
44       "applied_to_teams": [
45         "string"
46       ],
47       "applied_to_collections": [
48         "string"
49       ],
50       "remote_was_deleted": true,
51       "field_mappings": {
52         "organization_defined_targets": {
53           "string": {}
54         },
55         "linked_account_defined_targets": {
56           "string": {}
57         }
58       }
59     }
60   ],
61   "tags": [
62     "string"
63   ],
64   "roles": [
65     "string"
66   ],
67   "ticket_url": "string",
68   "priority": "URGENT",
69   "remote_created_at": "2023-01-01T00:00:00Z",
70   "remote_updated_at": "2023-01-01T00:00:00Z",
71   "completed_at": "2023-01-01T00:00:00Z",
72   "remote_was_deleted": true,
73   "field_mappings": {
74     "organization_defined_targets": {
75       "string": {}
76     },
77     "linked_account_defined_targets": {
78       "string": {}
79     }
80   },
81   "remote_data": [
82     {
83       "path": "string",
84       "data": {}
85     }
86   ],
87   "remote_fields": [
88     {
89       "remote_field_class": {
90         "id": "string",
91         "display_name": "string",
92         "remote_key_name": "string",
93         "description": "string",
94         "is_custom": true,
95         "is_common_model_field": true,
96         "is_required": true,
97         "field_type": "string",
98         "field_format": "string",
99         "field_choices": [
100           "string"
101         ],
102         "item_schema": {
103           "item_type": "string",
104           "item_format": "string",
105           "item_choices": [
106             "string"
107           ]
108         }
109       },
110       "value": {
111         "string": {}
112       }
113     }
114   ]
115 }

The Ticket object is used to represent a ticket, issue, task or case.

idstringOptionalRead-onlyformat: "uuid"

remote_idstring or nullOptional

created_atdatetimeOptionalRead-only

The datetime that this object was created by Merge.

modified_atdatetimeOptionalRead-only

The datetime that this object was modified by Merge.

namestring or nullOptional

The ticket's name.

assigneeslist of stringsOptional

assigned_teamslist of stringsOptional

creatorstring or nullOptionalformat: "uuid"

The user who created this ticket.

due_datedatetime or nullOptional

The ticket's due date.

statusenum or nullOptional

The current status of the ticket.

Allowed values:

descriptionstring or nullOptional

collectionslist of stringsOptional

ticket_typestring or nullOptional

accountstring or nullOptionalformat: "uuid"

The account associated with the ticket.

contactstring or nullOptionalformat: "uuid"

The contact associated with the ticket.

parent_ticketstring or nullOptionalformat: "uuid"

The ticket's parent ticket.

attachmentslist of stringsOptional

access_levelenum or nullOptional

The description of who is able to access a given ticket, or where access is inherited from.

Allowed values:

permissionslist of objectsOptionalRead-only

tagslist of stringsOptional

roleslist of stringsOptional

ticket_urlstring or nullOptionalformat: "uri"<=2000 characters

The 3rd party url of the Ticket.

priorityenum or nullOptional

The priority or urgency of the Ticket.

Allowed values:

remote_created_atdatetime or nullOptional

When the third party's ticket was created.

remote_updated_atdatetime or nullOptional

When the third party's ticket was updated.

completed_atdatetime or nullOptional

When the ticket was completed.

remote_was_deletedbooleanOptionalRead-only

field_mappingsobject or nullOptionalRead-only

remote_datalist of objects or nullOptionalRead-only

remote_fieldslist of objectsOptionalRead-only