Tickets

The Ticket object is used to represent a ticket or a task within a system.

The Ticket object

Properties


idString
Required

remote_idString
Optional
The third-party API ID of the matching object.

nameString
Optional
The ticket's name.

assigneesArray
Required

creatorString
Optional
The user who created this ticket.

due_dateString
Optional
The ticket's due date.

statusEnum
Optional
The current status of the ticket. Possible values include: OPEN, CLOSED, IN_PROGRESS, ON_HOLD, or - in cases where there is no clear mapping - the original value passed through.

descriptionString
Optional
The ticket’s description. HTML version of description is mapped if supported by the third-party platform.

projectString
Optional
The project the ticket belongs to.

collectionsArray
Required

ticket_typeString
Optional
The ticket's type.

accountString
Optional
The account associated with the ticket.

contactString
Optional
The contact associated with the ticket.

parent_ticketString
Optional
The ticket's parent ticket.

attachmentsAttachment[]
Required

The Attachment object

The Attachment object is used to represent an attachment for a ticket.
JSON
{
"id": "17a54124-287f-494d-965e-3c5b330c9a68",
"remote_id": "19202938",
"file_name": "Screenshot.png",
"ticket": "0958cbc6-6040-430a-848e-aafacbadf4ae",
"file_url": "http://alturl.com/p749b",
"content_type": "jpeg",
"uploaded_by": "28b54125-287f-494d-965e-3c5b330c9a68",
"remote_created_at": "2022-11-10T00:00:00Z",
"remote_data": [
{
"path": "string",
"data": {}
}
],
"remote_was_deleted": true,
"field_mappings": {
"organization_defined_targets": {
"custom_key": "custom_value"
},
"linked_account_defined_targets": {
"custom_key": "custom_value"
}
}
}

Properties


idString
Required

remote_idString
Optional
The third-party API ID of the matching object.

file_nameString
Optional
The attachment's name.

ticketString
Optional
The ticket associated with the attachment.

file_urlString
Optional
The attachment's url.

content_typeString
Optional
The attachment's file format.

uploaded_byString
Optional
The user who uploaded the attachment.

remote_created_atString
Optional
When the third party's attachment was created.

remote_dataRemoteData[]
Optional

remote_was_deletedBoolean
Required

field_mappingsObject
Optional

tagsArray
Required

remote_created_atString
Optional
When the third party's ticket was created.

remote_updated_atString
Optional
When the third party's ticket was updated.

completed_atString
Optional
When the ticket was completed.

remote_dataRemoteData[]
Optional

remote_was_deletedBoolean
Required

ticket_urlString
Optional
The 3rd party url of the Ticket.

priorityEnum
Optional
The priority or urgency of the Ticket. Possible values include: URGENT, HIGH, NORMAL, LOW, or - in cases where there is no clear mapping - the original value passed through.

field_mappingsObject
Optional

remote_fieldsRemoteField[]
Required

The Ticket object
JSON
{
"id": "0958cbc6-6040-430a-848e-aafacbadf4ae",
"remote_id": "19202938",
"name": "Please add more integrations",
"assignees": [
"17a54124-287f-494d-965e-3c5b330c9a68"
],
"creator": "3fa85f64-5717-4562-b3fc-2c963f66afa6",
"due_date": "2022-10-11T00:00:00Z",
"status": "OPEN",
"description": "Can you please add more integrations? It'll make syncing data much easier!",
"project": "fb8c55b6-1cb8-4b4c-9fb6-17924231619d",
"collections": [
"fb8c55b6-1cb8-4b4c-9fb6-17924231619d"
],
"ticket_type": "incident",
"account": "0958cbc6-6040-430a-848e-aafacbadf4ae",
"contact": "65c345ba-6870-4974-87ba-dd31509c367a",
"parent_ticket": "75b33d04-30d2-4f3e-be45-27838bc94342",
"attachments": [
"42747df1-95e7-46e2-93cc-66f1191edca5",
"92f972d0-2526-434b-9409-4c3b468e08f0"
],
"tags": [
"enterprise",
"other-tag"
],
"remote_created_at": "2021-11-10T00:00:00Z",
"remote_updated_at": "2021-12-09T00:00:00Z",
"completed_at": "2021-12-09T00:00:00Z",
"remote_data": [
{
"path": "string",
"data": {}
}
],
"remote_was_deleted": true,
"ticket_url": "https://thirdpartysoftware.com/project/3/issue/1",
"priority": "HIGH",
"field_mappings": {
"organization_defined_targets": {
"custom_key": "custom_value"
},
"linked_account_defined_targets": {
"custom_key": "custom_value"
}
},
"remote_fields": [
{
"value": {},
"remote_field_class": "3fa85f64-5717-4562-b3fc-2c963f66afa6"
}
]
}

GET

/tickets

Returns a list of Ticket objects.


Header Parameters


AuthorizationString
Required
Token-based authentication with required prefix "Bearer"

X-Account-TokenString
Required
Token identifying the end user.

Query & Path Parameters


account_idString
Optional
If provided, will only return tickets for this account.

assignee_idsString
Optional
If provided, will only return tickets assigned to the assignee_ids; multiple assignee_ids can be separated by commas.

collection_idsString
Optional
If provided, will only return tickets assigned to the collection_ids; multiple collection_ids can be separated by commas.

completed_afterString
Optional
If provided, will only return tickets completed after this datetime.

completed_beforeString
Optional
If provided, will only return tickets completed before this datetime.

contact_idString
Optional
If provided, will only return tickets for this contact.

created_afterString
Optional
If provided, will only return objects created after this datetime.

created_beforeString
Optional
If provided, will only return objects created before this datetime.

cursorString
Optional
The pagination cursor value.

due_afterString
Optional
If provided, will only return tickets due after this datetime.

due_beforeString
Optional
If provided, will only return tickets due before this datetime.

expandString
Optional
Which relations should be returned in expanded form. Multiple relation names should be comma separated without spaces.

include_deleted_dataBoolean
Optional
Whether to include data that was marked as deleted by third party webhooks.

include_remote_dataBoolean
Optional
Whether to include the original data Merge fetched from the third-party to produce these models.

include_remote_fieldsBoolean
Optional
Whether to include all remote fields, including fields that Merge did not map to common models, in a normalized format.

modified_afterString
Optional
If provided, will only return objects modified after this datetime.

modified_beforeString
Optional
If provided, will only return objects modified before this datetime.

page_sizeInteger
Optional
Number of results to return per page.

parent_ticket_idString
Optional
If provided, will only return sub tickets of the parent_ticket_id.

priorityString
Optional
If provided, will only return tickets of this priority.

project_idString
Optional
If provided, will only return tickets for this project.

remote_created_afterString
Optional
If provided, will only return tickets created in the third party platform after this datetime.

remote_created_beforeString
Optional
If provided, will only return tickets created in the third party platform before this datetime.

remote_fieldsString
Optional
Deprecated. Use show_enum_origins.

remote_idString
Optional
The API provider's ID for the given object.

remote_updated_afterString
Optional
If provided, will only return tickets updated in the third party platform after this datetime.

remote_updated_beforeString
Optional
If provided, will only return tickets updated in the third party platform before this datetime.

show_enum_originsString
Optional
Which fields should be returned in non-normalized form.

statusString
Optional
If provided, will only return tickets of this status.

tagsString
Optional
If provided, will only return tickets matching the tags; multiple tags can be separated by commas.

ticket_typeString
Optional
If provided, will only return tickets of this type.

Response
JSON
{
"next": "cD0yMDIxLTAxLTA2KzAzJTNBMjQlM0E1My40MzQzMjYlMkIwMCUzQTAw",
"previous": "cj1sZXdwd2VycWVtY29zZnNkc2NzUWxNMEUxTXk0ME16UXpNallsTWtJ",
"results": [
{
"id": "0958cbc6-6040-430a-848e-aafacbadf4ae",
"remote_id": "19202938",
"name": "Please add more integrations",
"assignees": [
"17a54124-287f-494d-965e-3c5b330c9a68"
],
"creator": "3fa85f64-5717-4562-b3fc-2c963f66afa6",
"due_date": "2022-10-11T00:00:00Z",
"status": "OPEN",
"description": "Can you please add more integrations? It'll make syncing data much easier!",
"project": "fb8c55b6-1cb8-4b4c-9fb6-17924231619d",
"collections": [
"fb8c55b6-1cb8-4b4c-9fb6-17924231619d"
],
"ticket_type": "incident",
"account": "0958cbc6-6040-430a-848e-aafacbadf4ae",
"contact": "65c345ba-6870-4974-87ba-dd31509c367a",
"parent_ticket": "75b33d04-30d2-4f3e-be45-27838bc94342",
"attachments": [
"42747df1-95e7-46e2-93cc-66f1191edca5",
"92f972d0-2526-434b-9409-4c3b468e08f0"
],
"tags": [
"enterprise",
"other-tag"
],
"remote_created_at": "2021-11-10T00:00:00Z",
"remote_updated_at": "2021-12-09T00:00:00Z",
"completed_at": "2021-12-09T00:00:00Z",
"remote_data": [
{
"path": "string",
"data": {}
}
],
"remote_was_deleted": true,
"ticket_url": "https://thirdpartysoftware.com/project/3/issue/1",
"priority": "HIGH",
"field_mappings": {
"organization_defined_targets": {
"custom_key": "custom_value"
},
"linked_account_defined_targets": {
"custom_key": "custom_value"
}
},
"remote_fields": [
{
"value": {},
"remote_field_class": "3fa85f64-5717-4562-b3fc-2c963f66afa6"
}
]
}
]
}
Field support by platform

Asana

Asana

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


completed_atString

descriptionString

due_dateString

nameString

parent_ticketString

projectString

remote_created_atString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString

remote_updated_atString

statusEnum

ticket_urlString

Azure DevOps

Azure DevOps

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


collectionsArray

descriptionString

due_dateString

nameString

parent_ticketString

priorityEnum

projectString

remote_created_atString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString

remote_updated_atString

statusEnum

ticket_typeString

ticket_urlString

Basecamp

Basecamp

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


assigneesArray

collectionsArray

descriptionString

due_dateString

nameString

projectString

remote_created_atString

remote_idString

remote_updated_atString

statusEnum

ticket_urlString

Bitbucket

Bitbucket

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


collectionsArray

creatorString

descriptionString

nameString

priorityEnum

projectString

remote_created_atString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString

remote_updated_atString

statusEnum

ticket_typeString

ticket_urlString

ClickUp

ClickUp

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


assigneesArray

completed_atString

creatorString

descriptionString

due_dateString

nameString

parent_ticketString

priorityEnum

projectString

remote_created_atString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString

remote_updated_atString

statusEnum

tagsArray

ticket_urlString

Dixa

Dixa

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


contactString

nameString

remote_created_atString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString

statusEnum

ticket_typeString

Freshdesk

Freshdesk

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


accountString

completed_atString

contactString

descriptionString

due_dateString

nameString

priorityEnum

remote_created_atString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString

remote_updated_atString

statusEnum

ticket_typeString

ticket_urlString

Freshservice

Freshservice

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


assigneesArray

contactString

descriptionString

due_dateString

nameString

priorityEnum

remote_created_atString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString

remote_updated_atString

statusEnum

ticket_typeString

Front

Front

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


collectionsArray

contactString

nameString

projectString

remote_created_atString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString

statusEnum

GitHub Issues

GitHub Issues

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


collectionsArray

completed_atString

creatorString

descriptionString

nameString

projectString

remote_created_atString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString

remote_updated_atString

statusEnum

ticket_typeString

ticket_urlString

GitLab

GitLab

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


collectionsArray

completed_atString

descriptionString

due_dateString

nameString

priorityEnum

projectString

remote_created_atString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString

remote_updated_atString

statusEnum

ticket_typeString

ticket_urlString

Gladly

Gladly

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


collectionsArray

contactString

descriptionString

due_dateString

nameString

projectString

remote_created_atString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString

remote_updated_atString

statusEnum

ticket_typeString

ticket_urlString

Gorgias

Gorgias

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


completed_atString

contactString

descriptionString

nameString

priorityEnum

remote_created_atString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString

remote_updated_atString

statusEnum

ticket_urlString

Height

Height

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


completed_atString

descriptionString

nameString

parent_ticketString

projectString

remote_created_atString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString

remote_updated_atString

statusEnum

ticket_urlString

Help Scout

Help Scout

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


completed_atString

contactString

descriptionString

nameString

remote_created_atString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString

remote_updated_atString

statusEnum

ticket_typeString

ticket_urlString

Hive

Hive

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


collectionsArray

completed_atString

descriptionString

due_dateString

nameString

parent_ticketString

priorityEnum

projectString

remote_created_atString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString

remote_updated_atString

statusEnum

Intercom

Intercom

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


completed_atString

contactString

descriptionString

nameString

priorityEnum

remote_created_atString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString

remote_updated_atString

statusEnum

ticket_typeString

ticket_urlString

Ironclad

Ironclad

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


completed_atString

nameString

remote_created_atString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString

remote_updated_atString

statusEnum

ticket_urlString

Jira

Jira

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


assigneesArray

completed_atString

creatorString

descriptionString

due_dateString

nameString

parent_ticketString

priorityEnum

projectString

remote_created_atString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString

remote_updated_atString

statusEnum

tagsArray

ticket_typeString

ticket_urlString

Jira Service Management

Jira Service Management

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


contactString

descriptionString

due_dateString

nameString

parent_ticketString

projectString

remote_created_atString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString

remote_updated_atString

statusEnum

ticket_typeString

Kustomer

Kustomer

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


accountString

completed_atString

contactString

descriptionString

nameString

priorityEnum

remote_created_atString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString

remote_updated_atString

statusEnum

Linear

Linear

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


completed_atString

descriptionString

due_dateString

nameString

parent_ticketString

priorityEnum

projectString

remote_created_atString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString

remote_updated_atString

statusEnum

ticket_urlString

Pivotal Tracker

Pivotal Tracker

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


assigneesArray

collectionsArray

descriptionString

nameString

projectString

remote_created_atString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString

remote_updated_atString

statusEnum

tagsArray

ticket_typeString

Re:amaze

Re:amaze

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


assigneesArray

contactString

descriptionString

nameString

remote_created_atString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString

remote_updated_atString

statusEnum

tagsArray

ticket_urlString

Salesforce Service Cloud

Salesforce Service Cloud

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


accountString

completed_atString

contactString

creatorString

descriptionString

nameString

parent_ticketString

priorityEnum

remote_created_atString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString

remote_updated_atString

statusEnum

ticket_typeString

ticket_urlString

ServiceNow

ServiceNow

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


accountString

completed_atString

contactString

descriptionString

due_dateString

nameString

parent_ticketString

priorityEnum

remote_created_atString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString

remote_updated_atString

statusEnum

ticket_typeString

Shortcut

Shortcut

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


assigneesArray

collectionsArray

completed_atString

descriptionString

due_dateString

nameString

parent_ticketString

projectString

remote_created_atString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString

remote_updated_atString

statusEnum

tagsArray

ticket_typeString

ticket_urlString

Teamwork

Teamwork

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


assigneesArray

descriptionString

due_dateString

nameString

parent_ticketString

remote_created_atString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString

remote_updated_atString

statusEnum

tagsArray

Trello

Trello

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


collectionsArray

descriptionString

due_dateString

nameString

projectString

remote_created_atString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString

remote_updated_atString

statusEnum

ticket_urlString

Wrike

Wrike

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


accountString

assigneesArray

collectionsArray

descriptionString

due_dateString

nameString

parent_ticketString

projectString

remote_created_atString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString

remote_updated_atString

statusEnum

ticket_typeString

Zendesk

Zendesk

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


accountString

completed_atString

contactString

descriptionString

due_dateString

nameString

priorityEnum

remote_created_atString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString

remote_updated_atString

statusEnum

ticket_typeString

ticket_urlString

Zoho BugTracker

Zoho BugTracker

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


assigneesArray

collectionsArray

descriptionString

due_dateString

nameString

projectString

remote_created_atString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString

remote_updated_atString

statusEnum

tagsArray

ticket_typeString

Zoho Desk

Zoho Desk

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


accountString

completed_atString

contactString

due_dateString

nameString

priorityEnum

remote_created_atString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString

remote_updated_atString

statusEnum

ticket_typeString

ticket_urlString
Targetprocess

Targetprocess

Coming Soon
Workfront

Workfront

Coming Soon
Hint: Use the /linked-accounts endpoint to pull platform support information.
POST

/tickets

Creates a Ticket object with the given values.


Header Parameters


AuthorizationString
Required
Token-based authentication with required prefix "Bearer"

X-Account-TokenString
Required
Token identifying the end user.

Query & Path Parameters


is_debug_modeBoolean
Optional
Whether to include debug fields (such as log file links) in the response.

run_asyncBoolean
Optional
Whether or not third-party updates should be run asynchronously.

Body Parameters


modelObject
Required
Find available fields below under “Model Parameters”.

Model Parameters


nameString
Optional
The ticket's name.

assigneesArray
Required

creatorString
Optional
The user who created this ticket. Must pass in a valid Merge ID, which can be obtained from the id field in the User table.

due_dateString
Optional
The ticket's due date.

statusEnum
Optional
The current status of the ticket. Must pass in one of the following choices: OPEN, CLOSED, IN_PROGRESS, ON_HOLD.

descriptionString
Optional
The ticket’s description. HTML version of description is mapped if supported by the third-party platform.

projectString
Optional
The project the ticket belongs to. Must pass in a valid Merge ID, which can be obtained from the id field in the Project table.

collectionsArray
Required

ticket_typeString
Optional
The ticket's type.

accountString
Optional
The account associated with the ticket. Must pass in a valid Merge ID, which can be obtained from the id field in the Account table.

contactString
Optional
The contact associated with the ticket. Must pass in a valid Merge ID, which can be obtained from the id field in the Contact table.

parent_ticketString
Optional
The ticket's parent ticket. Must pass in a valid Merge ID, which can be obtained from the id field in the Ticket table.

attachmentsArray
Required

tagsArray
Required

completed_atString
Optional
When the ticket was completed.

ticket_urlString
Optional
The 3rd party url of the Ticket.

priorityEnum
Optional
The priority or urgency of the Ticket. Must pass in one of the following choices: URGENT, HIGH, NORMAL, LOW.

integration_paramsObject
Optional

linked_account_paramsObject
Optional

POST v1/tickets
JSON
{
"model": {
"name": "Please add more integrations",
"assignees": [
"17a54124-287f-494d-965e-3c5b330c9a68"
],
"creator": "3fa85f64-5717-4562-b3fc-2c963f66afa6",
"due_date": "2022-10-11T00:00:00Z",
"status": "OPEN",
"description": "Can you please add more integrations? It'll make syncing data much easier!",
"project": "fb8c55b6-1cb8-4b4c-9fb6-17924231619d",
"collections": [
"fb8c55b6-1cb8-4b4c-9fb6-17924231619d"
],
"ticket_type": "incident",
"account": "0958cbc6-6040-430a-848e-aafacbadf4ae",
"contact": "65c345ba-6870-4974-87ba-dd31509c367a",
"parent_ticket": "75b33d04-30d2-4f3e-be45-27838bc94342",
"attachments": [
"42747df1-95e7-46e2-93cc-66f1191edca5",
"92f972d0-2526-434b-9409-4c3b468e08f0"
],
"tags": [
"enterprise",
"other-tag"
],
"completed_at": "2021-12-09T00:00:00Z",
"ticket_url": "https://thirdpartysoftware.com/project/3/issue/1",
"priority": "HIGH"
}
}
Response
JSON
{
"model": {
"id": "0958cbc6-6040-430a-848e-aafacbadf4ae",
"remote_id": "19202938",
"name": "Please add more integrations",
"assignees": [
"17a54124-287f-494d-965e-3c5b330c9a68"
],
"creator": "3fa85f64-5717-4562-b3fc-2c963f66afa6",
"due_date": "2022-10-11T00:00:00Z",
"status": "OPEN",
"description": "Can you please add more integrations? It'll make syncing data much easier!",
"project": "fb8c55b6-1cb8-4b4c-9fb6-17924231619d",
"collections": [
"fb8c55b6-1cb8-4b4c-9fb6-17924231619d"
],
"ticket_type": "incident",
"account": "0958cbc6-6040-430a-848e-aafacbadf4ae",
"contact": "65c345ba-6870-4974-87ba-dd31509c367a",
"parent_ticket": "75b33d04-30d2-4f3e-be45-27838bc94342",
"attachments": [
"42747df1-95e7-46e2-93cc-66f1191edca5",
"92f972d0-2526-434b-9409-4c3b468e08f0"
],
"tags": [
"enterprise",
"other-tag"
],
"remote_created_at": "2021-11-10T00:00:00Z",
"remote_updated_at": "2021-12-09T00:00:00Z",
"completed_at": "2021-12-09T00:00:00Z",
"remote_data": [
{
"path": "string",
"data": {}
}
],
"remote_was_deleted": true,
"ticket_url": "https://thirdpartysoftware.com/project/3/issue/1",
"priority": "HIGH",
"field_mappings": {
"organization_defined_targets": {
"custom_key": "custom_value"
},
"linked_account_defined_targets": {
"custom_key": "custom_value"
}
},
"remote_fields": [
{
"value": {},
"remote_field_class": "3fa85f64-5717-4562-b3fc-2c963f66afa6"
}
]
},
"warnings": [
{
"source": {
"pointer": "/age"
},
"title": "Unrecognized Field",
"detail": "An unrecognized field, age, was passed in with request data.",
"problem_type": "UNRECOGNIZED_FIELD"
}
],
"errors": [
{
"source": {
"pointer": "/model/custom_fields"
},
"title": "Missing Required Field",
"detail": "custom_fields is a required field on model.",
"problem_type": "MISSING_REQUIRED_FIELD"
}
],
"logs": [
{
"log_id": "99433219-8017-4acd-bb3c-ceb23d663832",
"dashboard_view": "https://app.merge.dev/logs/99433219-8017-4acd-bb3c-ceb23d663832",
"log_summary": {
"url": "https://harvest.greenhouse.io/v1/candidates/",
"method": "POST",
"status_code": 200
}
}
]
}
Field support by platform

Asana

Asana

Merge supports Passthrough Requests to this platform's API

Supported POST Body Parameters


assigneesArray
Optional

collectionsArray
Optional

descriptionString
Optional

due_dateString
Optional

nameString
Required

parent_ticketString
Optional

projectString
Optional

remote_created_atString
Optional

remote_idString
Optional

remote_updated_atString
Optional

statusEnum
Optional

tagsArray
Optional

ticket_urlString
Optional

Azure DevOps

Azure DevOps

Merge supports Passthrough Requests to this platform's API

Supported POST Body Parameters


assigneesArray
Optional

collectionsArray
Required

descriptionString
Optional

nameString
Required

remote_created_atString
Optional

remote_idString
Optional

remote_updated_atString
Optional

statusEnum
Optional

tagsArray
Optional

ticket_typeString
Required

Basecamp

Basecamp

Merge supports Passthrough Requests to this platform's API

Supported POST Body Parameters


assigneesArray
Optional

collectionsArray
Required

descriptionString
Optional

due_dateString
Optional

nameString
Required

projectString
Optional

remote_created_atString
Optional

remote_idString
Optional

remote_updated_atString
Optional

statusEnum
Optional

ticket_urlString
Optional

Bitbucket

Bitbucket

Merge supports Passthrough Requests to this platform's API

Supported POST Body Parameters


assigneesArray
Optional

collectionsArray
Required

creatorString
Optional

descriptionString
Optional

nameString
Required

priorityEnum
Optional

remote_created_atString
Optional

remote_idString
Optional

remote_updated_atString
Optional

statusEnum
Optional

ticket_typeString
Optional

ticket_urlString
Optional

ClickUp

ClickUp

Merge supports Passthrough Requests to this platform's API

Supported POST Body Parameters


assigneesArray
Optional

collectionsArray
Optional

descriptionString
Optional

due_dateString
Optional

nameString
Required

parent_ticketString
Optional

priorityEnum
Optional

projectString
Optional

remote_created_atString
Optional

remote_idString
Optional

remote_updated_atString
Optional

statusEnum
Optional

tagsArray
Optional

ticket_urlString
Optional

Freshdesk

Freshdesk

Merge supports Passthrough Requests to this platform's API

Supported POST Body Parameters


accountString
Optional

assigneesArray
Optional

contactString
Optional

descriptionString
Required

due_dateString
Optional

nameString
Required

priorityEnum
Optional

remote_created_atString
Optional

remote_idString
Optional

remote_updated_atString
Optional

statusEnum
Required

tagsArray
Optional

ticket_typeString
Optional

ticket_urlString
Optional

Additional POST Parameters


integration_paramsObject
Required
emailString
Required

Front

Front

Merge supports Passthrough Requests to this platform's API

Supported POST Body Parameters


assigneesArray
Optional

collectionsArray
Required

contactString
Optional

descriptionString
Required

nameString
Required

projectString
Optional

remote_created_atString
Optional

remote_idString
Optional

statusEnum
Optional

tagsArray
Optional

GitHub Issues

GitHub Issues

Merge supports Passthrough Requests to this platform's API

Supported POST Body Parameters


assigneesArray
Optional

collectionsArray
Required

descriptionString
Optional

nameString
Required

projectString
Optional

remote_created_atString
Optional

remote_idString
Optional

remote_updated_atString
Optional

statusEnum
Optional

tagsArray
Optional

ticket_typeString
Optional

ticket_urlString
Optional

GitLab

GitLab

Merge supports Passthrough Requests to this platform's API

Supported POST Body Parameters


assigneesArray
Optional

collectionsArray
Required

descriptionString
Optional

due_dateString
Optional

nameString
Required

projectString
Optional

remote_created_atString
Optional

remote_idString
Optional

remote_updated_atString
Optional

statusEnum
Optional

tagsArray
Optional

ticket_typeString
Optional

Gladly

Gladly

Merge supports Passthrough Requests to this platform's API

Supported POST Body Parameters


assigneesArray
Optional

collectionsArray
Required

contactString
Optional

due_dateString
Required

nameString
Required

projectString
Optional

remote_created_atString
Optional

remote_idString
Optional

statusEnum
Optional

ticket_typeString
Optional

ticket_urlString
Optional

Additional POST Parameters


integration_paramsObject
Required
contact_emailString
Required
contact_nameString
Required

Hive

Hive

Merge supports Passthrough Requests to this platform's API

Supported POST Body Parameters


assigneesArray
Required

collectionsArray
Optional

descriptionString
Optional

due_dateString
Optional

nameString
Required

parent_ticketString
Optional

projectString
Optional

remote_created_atString
Optional

remote_idString
Optional

remote_updated_atString
Optional

statusEnum
Optional

tagsArray
Optional

Additional POST Parameters


integration_paramsObject
Required
workspace_idString
Required

Intercom

Intercom

Merge supports Passthrough Requests to this platform's API

Supported POST Body Parameters


assigneesArray
Optional

contactString
Required

nameString
Required

remote_created_atString
Optional

remote_idString
Optional

remote_updated_atString
Optional

statusEnum
Optional

tagsArray
Optional

ticket_typeString
Optional

Ironclad

Ironclad

Merge supports Passthrough Requests to this platform's API

Supported POST Body Parameters


creatorString
Required

nameString
Optional

remote_created_atString
Optional

remote_idString
Optional

remote_updated_atString
Optional

statusEnum
Optional

ticket_urlString
Optional

Additional POST Parameters


integration_paramsObject
Required
template_remote_idString
Required

linked_account_paramsString
Required

Jira

Jira

Merge supports Passthrough Requests to this platform's API

Supported POST Body Parameters


assigneesArray
Optional

collectionsArray
Optional

creatorString
Optional

descriptionString
Optional

due_dateString
Optional

nameString
Required

parent_ticketString
Optional

priorityEnum
Optional

projectString
Optional

remote_created_atString
Optional

remote_idString
Optional

remote_updated_atString
Optional

statusEnum
Optional

tagsArray
Optional

ticket_typeString
Required

ticket_urlString
Optional

Jira Service Management

Jira Service Management

Merge supports Passthrough Requests to this platform's API

Supported POST Body Parameters


assigneesArray
Optional

collectionsArray
Required

contactString
Optional

descriptionString
Optional

due_dateString
Optional

nameString
Required

projectString
Optional

remote_created_atString
Optional

remote_idString
Optional

remote_updated_atString
Optional

statusEnum
Optional

tagsArray
Optional

ticket_typeString
Required

Kustomer

Kustomer

Merge supports Passthrough Requests to this platform's API

Supported POST Body Parameters


accountString
Optional

assigneesArray
Optional

contactString
Optional

nameString
Required

priorityEnum
Optional

remote_created_atString
Optional

remote_idString
Optional

remote_updated_atString
Optional

statusEnum
Optional

tagsArray
Optional

Additional POST Parameters


integration_paramsObject
Required
contact_emailString
Required
contact_nameString
Required

Linear

Linear

Merge supports Passthrough Requests to this platform's API

Supported POST Body Parameters


assigneesArray
Optional

collectionsArray
Optional

descriptionString
Optional

due_dateString
Optional

nameString
Required

parent_ticketString
Optional

projectString
Optional

remote_created_atString
Optional

remote_idString
Optional

remote_updated_atString
Optional

statusEnum
Optional

tagsArray
Optional

ticket_urlString
Optional

Additional POST Parameters


integration_paramsObject
Required
team_merge_idString
Required

Pivotal Tracker

Pivotal Tracker

Merge supports Passthrough Requests to this platform's API

Supported POST Body Parameters


assigneesArray
Optional

collectionsArray
Required

descriptionString
Optional

nameString
Required

remote_created_atString
Optional

remote_idString
Optional

remote_updated_atString
Optional

statusEnum
Optional

tagsArray
Optional

ticket_typeString
Required

ServiceNow

ServiceNow

Merge supports Passthrough Requests to this platform's API

Supported POST Body Parameters


accountString
Optional

assigneesArray
Optional

contactString
Optional

descriptionString
Optional

due_dateString
Optional

nameString
Required

parent_ticketString
Optional

remote_created_atString
Optional

remote_idString
Optional

remote_updated_atString
Optional

statusEnum
Required

ticket_typeString
Required

Shortcut

Shortcut

Merge supports Passthrough Requests to this platform's API

Supported POST Body Parameters


assigneesArray
Optional

collectionsArray