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    • Overview
          • The Ticket object
          • GET/tickets
          • POST/tickets
          • GET/tickets/{id}
          • PATCH/tickets/{id}
          • GET/tickets/{ticket_id}/viewers
          • GET/tickets/live-search
          • GET/tickets/meta/patch/{id}
          • GET/tickets/meta/post
          • GET/tickets/remote-field-classes

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Common ModelsTickets

The Ticket object

The Ticket Object
1{
2  "id": "string",
3  "remote_id": "string",
4  "created_at": "2023-01-01T00:00:00Z",
5  "modified_at": "2023-01-01T00:00:00Z",
6  "name": "string",
7  "assignees": [
8    "string"
9  ],
10  "assigned_teams": [
11    "string"
12  ],
13  "creator": "string",
14  "due_date": "2023-01-01T00:00:00Z",
15  "status": "OPEN",
16  "description": "string",
17  "collections": [
18    "string"
19  ],
20  "ticket_type": "string",
21  "account": "string",
22  "contact": "string",
23  "parent_ticket": "string",
24  "attachments": [
25    "string"
26  ],
27  "access_level": "COMPANY",
28  "permissions": [
29    {
30      "id": "string",
31      "remote_id": "string",
32      "created_at": "2023-01-01T00:00:00Z",
33      "modified_at": "2023-01-01T00:00:00Z",
34      "effect": "ALLOWED",
35      "actions": [
36        "VIEW"
37      ],
38      "applied_to_users": [
39        "string"
40      ],
41      "applied_to_roles": [
42        "string"
43      ],
44      "applied_to_teams": [
45        "string"
46      ],
47      "applied_to_collections": [
48        "string"
49      ],
50      "remote_was_deleted": true,
51      "field_mappings": {
52        "organization_defined_targets": {
53          "string": {}
54        },
55        "linked_account_defined_targets": {
56          "string": {}
57        }
58      }
59    }
60  ],
61  "tags": [
62    "string"
63  ],
64  "roles": [
65    "string"
66  ],
67  "ticket_url": "string",
68  "priority": "URGENT",
69  "remote_created_at": "2023-01-01T00:00:00Z",
70  "remote_updated_at": "2023-01-01T00:00:00Z",
71  "completed_at": "2023-01-01T00:00:00Z",
72  "remote_was_deleted": true,
73  "field_mappings": {
74    "organization_defined_targets": {
75      "string": {}
76    },
77    "linked_account_defined_targets": {
78      "string": {}
79    }
80  },
81  "remote_data": [
82    {
83      "path": "string",
84      "data": {}
85    }
86  ],
87  "remote_fields": [
88    {
89      "remote_field_class": {
90        "id": "string",
91        "display_name": "string",
92        "remote_key_name": "string",
93        "description": "string",
94        "is_custom": true,
95        "is_common_model_field": true,
96        "is_required": true,
97        "field_type": "string",
98        "field_format": "string",
99        "field_choices": [
100          "string"
101        ],
102        "item_schema": {
103          "item_type": "string",
104          "item_format": "string",
105          "item_choices": [
106            "string"
107          ]
108        }
109      },
110      "value": {
111        "string": {}
112      }
113    }
114  ]
115}
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/tickets

The Ticket object is used to represent a ticket, issue, task or case.

idstringOptionalRead-onlyformat: "uuid"
remote_idstring or nullOptional
created_atdatetimeOptionalRead-only
The datetime that this object was created by Merge.
modified_atdatetimeOptionalRead-only
The datetime that this object was modified by Merge.
namestring or nullOptional
The ticket's name.
assigneeslist of stringsOptional
assigned_teamslist of stringsOptional
creatorstring or nullOptionalformat: "uuid"
The user who created this ticket.
due_datedatetime or nullOptional
The ticket's due date.
statusenum or nullOptional
The current status of the ticket.
Allowed values:
descriptionstring or nullOptional
collectionslist of stringsOptional
ticket_typestring or nullOptional
accountstring or nullOptionalformat: "uuid"
The account associated with the ticket.
contactstring or nullOptionalformat: "uuid"
The contact associated with the ticket.
parent_ticketstring or nullOptionalformat: "uuid"
The ticket's parent ticket.
attachmentslist of stringsOptional
access_levelenum or nullOptional
The description of who is able to access a given ticket, or where access is inherited from.
Allowed values:
permissionslist of objectsOptionalRead-only
tagslist of stringsOptional
roleslist of stringsOptional
ticket_urlstring or nullOptionalformat: "uri"<=2000 characters
The 3rd party url of the Ticket.
priorityenum or nullOptional
The priority or urgency of the Ticket.
Allowed values:
remote_created_atdatetime or nullOptional
When the third party's ticket was created.
remote_updated_atdatetime or nullOptional
When the third party's ticket was updated.
completed_atdatetime or nullOptional
When the ticket was completed.
remote_was_deletedbooleanOptionalRead-only
field_mappingsobject or nullOptionalRead-only
remote_datalist of objects or nullOptionalRead-only
remote_fieldslist of objectsOptionalRead-only