Tickets

The Ticket object is used to represent a ticket or a task within a system.

The Ticket object

Properties

idString
Required
remote_idString
Optional
The third-party API ID of the matching object.
nameString
Optional
The ticket's name.
assigneesArray
Required
creatorString
Optional
The user who created this ticket.
due_dateString
Optional
The ticket's due date.
statusEnum
Optional
The current status of the ticket. Possible values include: OPEN, CLOSED, IN_PROGRESS, ON_HOLD, or - in cases where there is no clear mapping - the original value passed through.
descriptionString
Optional
The ticket’s description. HTML version of description is mapped if supported by the third-party platform.
projectString
Optional
The project the ticket belongs to.
collectionsArray
Required
ticket_typeString
Optional
The ticket's type.
accountString
Optional
The account associated with the ticket.
contactString
Optional
The contact associated with the ticket.
parent_ticketString
Optional
The ticket's parent ticket.
attachmentsAttachment[]
Required

The Attachment object

The Attachment object is used to represent an attachment for a ticket.
JSON
{
  "id": "17a54124-287f-494d-965e-3c5b330c9a68",
  "remote_id": "19202938",
  "file_name": "Screenshot.png",
  "ticket": "0958cbc6-6040-430a-848e-aafacbadf4ae",
  "file_url": "http://alturl.com/p749b",
  "content_type": "jpeg",
  "uploaded_by": "28b54125-287f-494d-965e-3c5b330c9a68",
  "remote_created_at": "2022-11-10T00:00:00Z",
  "remote_was_deleted": true,
Show advanced fields
}

Properties

idString
Required
remote_idString
Optional
The third-party API ID of the matching object.
file_nameString
Optional
The attachment's name. It is required to include the file extension in the attachment's name.
ticketString
Optional
The ticket associated with the attachment.
file_urlString
Optional
The attachment's url. It is required to include the file extension in the file's URL.
content_typeString
Optional
The attachment's file format.
uploaded_byString
Optional
The user who uploaded the attachment.
remote_created_atString
Optional
When the third party's attachment was created.
remote_was_deletedBoolean
Required
field_mappingsObject
Optional
remote_dataRemoteData[]
Optional
tagsArray
Required
remote_created_atString
Optional
When the third party's ticket was created.
remote_updated_atString
Optional
When the third party's ticket was updated.
completed_atString
Optional
When the ticket was completed.
remote_was_deletedBoolean
Required
ticket_urlString
Optional
The 3rd party url of the Ticket.
priorityEnum
Optional
The priority or urgency of the Ticket. Possible values include: URGENT, HIGH, NORMAL, LOW, or - in cases where there is no clear mapping - the original value passed through.
field_mappingsObject
Optional
remote_dataRemoteData[]
Optional
remote_fieldsRemoteField[]
Required
The Ticket object
JSON
{
  "id": "0958cbc6-6040-430a-848e-aafacbadf4ae",
  "remote_id": "19202938",
  "name": "Please add more integrations",
  "assignees": [
    "17a54124-287f-494d-965e-3c5b330c9a68"
  ],
  "creator": "3fa85f64-5717-4562-b3fc-2c963f66afa6",
  "due_date": "2022-10-11T00:00:00Z",
  "status": "OPEN",
  "description": "Can you please add more integrations? It'll make syncing data much easier!",
  "project": "fb8c55b6-1cb8-4b4c-9fb6-17924231619d",
  "collections": [
    "fb8c55b6-1cb8-4b4c-9fb6-17924231619d"
  ],
  "ticket_type": "incident",
  "account": "0958cbc6-6040-430a-848e-aafacbadf4ae",
  "contact": "65c345ba-6870-4974-87ba-dd31509c367a",
  "parent_ticket": "75b33d04-30d2-4f3e-be45-27838bc94342",
  "attachments": [
    "42747df1-95e7-46e2-93cc-66f1191edca5",
    "92f972d0-2526-434b-9409-4c3b468e08f0"
  ],
  "tags": [
    "enterprise",
    "other-tag"
  ],
  "remote_created_at": "2021-11-10T00:00:00Z",
  "remote_updated_at": "2021-12-09T00:00:00Z",
  "completed_at": "2021-12-09T00:00:00Z",
  "remote_was_deleted": true,
  "ticket_url": "https://thirdpartysoftware.com/project/3/issue/1",
  "priority": "HIGH",
Show advanced fields
}
GET

/tickets

Returns a list of Ticket objects.


Header Parameters

AuthorizationString
Required
Token-based authentication with required prefix "Bearer"
X-Account-TokenString
Required
Token identifying the end user.

Query & Path Parameters

account_idString
Optional
If provided, will only return tickets for this account.
assignee_idsString
Optional
If provided, will only return tickets assigned to the assignee_ids; multiple assignee_ids can be separated by commas.
collection_idsString
Optional
If provided, will only return tickets assigned to the collection_ids; multiple collection_ids can be separated by commas.
completed_afterString
Optional
If provided, will only return tickets completed after this datetime.
completed_beforeString
Optional
If provided, will only return tickets completed before this datetime.
contact_idString
Optional
If provided, will only return tickets for this contact.
created_afterString
Optional
If provided, will only return objects created after this datetime.
created_beforeString
Optional
If provided, will only return objects created before this datetime.
cursorString
Optional
The pagination cursor value.
due_afterString
Optional
If provided, will only return tickets due after this datetime.
due_beforeString
Optional
If provided, will only return tickets due before this datetime.
expandString
Optional
Which relations should be returned in expanded form. Multiple relation names should be comma separated without spaces.
include_deleted_dataBoolean
Optional
Whether to include data that was marked as deleted by third party webhooks.
include_remote_dataBoolean
Optional
Whether to include the original data Merge fetched from the third-party to produce these models.
include_remote_fieldsBoolean
Optional
Whether to include all remote fields, including fields that Merge did not map to common models, in a normalized format.
modified_afterString
Optional
If provided, will only return objects modified after this datetime.
modified_beforeString
Optional
If provided, will only return objects modified before this datetime.
page_sizeInteger
Optional
Number of results to return per page.
parent_ticket_idString
Optional
If provided, will only return sub tickets of the parent_ticket_id.
priorityString
Optional
If provided, will only return tickets of this priority.
project_idString
Optional
If provided, will only return tickets for this project.
remote_created_afterString
Optional
If provided, will only return tickets created in the third party platform after this datetime.
remote_created_beforeString
Optional
If provided, will only return tickets created in the third party platform before this datetime.
remote_fieldsString
Optional
Deprecated. Use show_enum_origins.
remote_idString
Optional
The API provider's ID for the given object.
remote_updated_afterString
Optional
If provided, will only return tickets updated in the third party platform after this datetime.
remote_updated_beforeString
Optional
If provided, will only return tickets updated in the third party platform before this datetime.
show_enum_originsString
Optional
Which fields should be returned in non-normalized form.
statusString
Optional
If provided, will only return tickets of this status.
tagsString
Optional
If provided, will only return tickets matching the tags; multiple tags can be separated by commas.
ticket_typeString
Optional
If provided, will only return tickets of this type.
Response
JSON
{
  "next": "cD0yMDIxLTAxLTA2KzAzJTNBMjQlM0E1My40MzQzMjYlMkIwMCUzQTAw",
  "previous": "cj1sZXdwd2VycWVtY29zZnNkc2NzUWxNMEUxTXk0ME16UXpNallsTWtJ",
  "results": [
    {
      "id": "0958cbc6-6040-430a-848e-aafacbadf4ae",
      "remote_id": "19202938",
      "name": "Please add more integrations",
      "assignees": [
        "17a54124-287f-494d-965e-3c5b330c9a68"
      ],
      "creator": "3fa85f64-5717-4562-b3fc-2c963f66afa6",
      "due_date": "2022-10-11T00:00:00Z",
      "status": "OPEN",
      "description": "Can you please add more integrations? It'll make syncing data much easier!",
      "project": "fb8c55b6-1cb8-4b4c-9fb6-17924231619d",
      "collections": [
        "fb8c55b6-1cb8-4b4c-9fb6-17924231619d"
      ],
      "ticket_type": "incident",
      "account": "0958cbc6-6040-430a-848e-aafacbadf4ae",
      "contact": "65c345ba-6870-4974-87ba-dd31509c367a",
      "parent_ticket": "75b33d04-30d2-4f3e-be45-27838bc94342",
      "attachments": [
        "42747df1-95e7-46e2-93cc-66f1191edca5",
        "92f972d0-2526-434b-9409-4c3b468e08f0"
      ],
      "tags": [
        "enterprise",
        "other-tag"
      ],
      "remote_created_at": "2021-11-10T00:00:00Z",
      "remote_updated_at": "2021-12-09T00:00:00Z",
      "completed_at": "2021-12-09T00:00:00Z",
      "remote_was_deleted": true,
      "ticket_url": "https://thirdpartysoftware.com/project/3/issue/1",
      "priority": "HIGH",
Show advanced fields
    }
  ]
}
Field support by platform

Asana

Asana

Merge supports Passthrough Requests to this platform's API

Supported Response Fields

completed_atString
descriptionString
due_dateString
nameString
parent_ticketString
projectString
remote_created_atString
remote_dataRemoteData[]
pathstring
dataobject
remote_idString
remote_updated_atString
statusEnum
ticket_urlString

Azure DevOps

Azure DevOps

Merge supports Passthrough Requests to this platform's API

Supported Response Fields

collectionsArray
descriptionString
due_dateString
nameString
parent_ticketString
priorityEnum
projectString
remote_created_atString
remote_dataRemoteData[]
pathstring
dataobject
remote_idString
remote_updated_atString
statusEnum
ticket_typeString
ticket_urlString

Basecamp

Basecamp

Merge supports Passthrough Requests to this platform's API

Supported Response Fields

assigneesArray
collectionsArray
descriptionString
due_dateString
nameString
projectString
remote_created_atString
remote_idString
remote_updated_atString
statusEnum
ticket_urlString

Bitbucket

Bitbucket

Merge supports Passthrough Requests to this platform's API

Supported Response Fields

collectionsArray
creatorString
descriptionString
nameString
priorityEnum
projectString
remote_created_atString
remote_dataRemoteData[]
pathstring
dataobject
remote_idString
remote_updated_atString
statusEnum
ticket_typeString
ticket_urlString

ClickUp

ClickUp

Merge supports Passthrough Requests to this platform's API

Supported Response Fields

assigneesArray
completed_atString
creatorString
descriptionString
due_dateString
nameString
parent_ticketString
priorityEnum
projectString
remote_created_atString
remote_dataRemoteData[]
pathstring
dataobject
remote_idString
remote_updated_atString
statusEnum
tagsArray
ticket_urlString

Dixa

Dixa

Merge supports Passthrough Requests to this platform's API

Supported Response Fields

contactString
nameString
remote_created_atString
remote_dataRemoteData[]
pathstring
dataobject
remote_idString
statusEnum
ticket_typeString

Freshdesk

Freshdesk

Merge supports Passthrough Requests to this platform's API

Supported Response Fields

accountString
completed_atString
contactString
descriptionString
due_dateString
nameString
priorityEnum
remote_created_atString
remote_dataRemoteData[]
pathstring
dataobject
remote_idString
remote_updated_atString
statusEnum
ticket_typeString
ticket_urlString

Freshservice

Freshservice

Merge supports Passthrough Requests to this platform's API

Supported Response Fields

assigneesArray
contactString
descriptionString
due_dateString
nameString
priorityEnum
remote_created_atString
remote_dataRemoteData[]
pathstring
dataobject
remote_idString
remote_updated_atString
statusEnum
ticket_typeString

Front

Front

Merge supports Passthrough Requests to this platform's API

Supported Response Fields

collectionsArray
contactString
nameString
projectString
remote_created_atString
remote_dataRemoteData[]
pathstring
dataobject
remote_idString
statusEnum
ticket_urlString

GitHub Issues

GitHub Issues

Merge supports Passthrough Requests to this platform's API

Supported Response Fields

collectionsArray
completed_atString
creatorString
descriptionString
nameString
projectString
remote_created_atString
remote_dataRemoteData[]
pathstring
dataobject
remote_idString
remote_updated_atString
statusEnum
ticket_typeString
ticket_urlString

GitLab

GitLab

Merge supports Passthrough Requests to this platform's API

Supported Response Fields

collectionsArray
completed_atString
descriptionString
due_dateString
nameString
priorityEnum
projectString
remote_created_atString
remote_dataRemoteData[]
pathstring
dataobject
remote_idString
remote_updated_atString
statusEnum
ticket_typeString
ticket_urlString

Gladly

Gladly

Merge supports Passthrough Requests to this platform's API

Supported Response Fields

collectionsArray
contactString
descriptionString
due_dateString
nameString
projectString
remote_created_atString
remote_dataRemoteData[]
pathstring
dataobject
remote_idString
remote_updated_atString
statusEnum
ticket_typeString
ticket_urlString

Gorgias

Gorgias

Merge supports Passthrough Requests to this platform's API

Supported Response Fields

completed_atString
contactString
descriptionString
nameString
priorityEnum
remote_created_atString
remote_dataRemoteData[]
pathstring
dataobject
remote_idString
remote_updated_atString
statusEnum
ticket_urlString

Height

Height

Merge supports Passthrough Requests to this platform's API

Supported Response Fields

completed_atString
descriptionString
nameString
parent_ticketString
projectString
remote_created_atString
remote_dataRemoteData[]
pathstring
dataobject
remote_idString
remote_updated_atString
statusEnum
ticket_urlString

Help Scout

Help Scout

Merge supports Passthrough Requests to this platform's API

Supported Response Fields

completed_atString
contactString
descriptionString
nameString
remote_created_atString
remote_dataRemoteData[]
pathstring
dataobject
remote_idString
remote_updated_atString
statusEnum
ticket_typeString
ticket_urlString

Hive

Hive

Merge supports Passthrough Requests to this platform's API

Supported Response Fields

collectionsArray
completed_atString
descriptionString
due_dateString
nameString
parent_ticketString
priorityEnum
projectString
remote_created_atString
remote_dataRemoteData[]
pathstring
dataobject
remote_idString
remote_updated_atString
statusEnum

Intercom

Intercom

Merge supports Passthrough Requests to this platform's API

Supported Response Fields

completed_atString
contactString
creatorString
descriptionString
nameString
priorityEnum
remote_created_atString
remote_dataRemoteData[]
pathstring
dataobject
remote_idString
remote_updated_atString
statusEnum
ticket_typeString
ticket_urlString

Ironclad

Ironclad

Merge supports Passthrough Requests to this platform's API

Supported Response Fields

completed_atString
nameString
remote_created_atString
remote_dataRemoteData[]
pathstring
dataobject
remote_idString
remote_updated_atString
statusEnum
ticket_urlString

Jira

Jira

Merge supports Passthrough Requests to this platform's API

Supported Response Fields

completed_atString
creatorString
descriptionString
due_dateString
nameString
parent_ticketString
priorityEnum
projectString
remote_created_atString
remote_dataRemoteData[]
pathstring
dataobject
remote_idString
remote_updated_atString
statusEnum
ticket_typeString
ticket_urlString

Jira Service Management

Jira Service Management

Merge supports Passthrough Requests to this platform's API

Supported Response Fields

contactString
descriptionString
due_dateString
nameString
parent_ticketString
projectString
remote_created_atString
remote_dataRemoteData[]
pathstring
dataobject
remote_idString
remote_updated_atString
statusEnum
ticket_typeString

Kustomer

Kustomer

Merge supports Passthrough Requests to this platform's API

Supported Response Fields

accountString
completed_atString
contactString
descriptionString
nameString
priorityEnum
remote_created_atString
remote_dataRemoteData[]
pathstring
dataobject
remote_idString
remote_updated_atString
statusEnum

Linear

Linear

Merge supports Passthrough Requests to this platform's API

Supported Response Fields

completed_atString
descriptionString
due_dateString
nameString
parent_ticketString
priorityEnum
projectString
remote_created_atString
remote_dataRemoteData[]
pathstring
dataobject
remote_idString
remote_updated_atString
statusEnum
ticket_urlString

Pivotal Tracker

Pivotal Tracker

Merge supports Passthrough Requests to this platform's API

Supported Response Fields

assigneesArray
collectionsArray
descriptionString
nameString
projectString
remote_created_atString
remote_dataRemoteData[]
pathstring
dataobject
remote_idString
remote_updated_atString
statusEnum
tagsArray
ticket_typeString
ticket_urlString

Re:amaze

Re:amaze

Merge supports Passthrough Requests to this platform's API

Supported Response Fields

contactString
descriptionString
nameString
remote_created_atString
remote_dataRemoteData[]
pathstring
dataobject
remote_idString
remote_updated_atString
statusEnum
ticket_urlString

Salesforce Service Cloud

Salesforce Service Cloud

Merge supports Passthrough Requests to this platform's API

Supported Response Fields

accountString
completed_atString
contactString
creatorString
descriptionString
nameString
parent_ticketString
priorityEnum
remote_created_atString
remote_dataRemoteData[]
pathstring
dataobject
remote_idString
remote_updated_atString
statusEnum
ticket_typeString
ticket_urlString

ServiceNow

ServiceNow

Merge supports Passthrough Requests to this platform's API

Supported Response Fields

accountString
completed_atString
contactString
creatorString
descriptionString
due_dateString
nameString
parent_ticketString
priorityEnum
remote_created_atString
remote_dataRemoteData[]
pathstring
dataobject
remote_idString
remote_updated_atString
statusEnum
ticket_typeString
ticket_urlString

Shortcut

Shortcut

Merge supports Passthrough Requests to this platform's API

Supported Response Fields

assigneesArray
collectionsArray
completed_atString
descriptionString
due_dateString
nameString
parent_ticketString
projectString
remote_created_atString
remote_dataRemoteData[]
pathstring
dataobject
remote_idString
remote_updated_atString
statusEnum
tagsArray
ticket_typeString
ticket_urlString

SpotDraft

SpotDraft

Merge supports Passthrough Requests to this platform's API

Supported Response Fields

nameString
remote_created_atString
remote_dataRemoteData[]
pathstring
dataobject
remote_idString
statusEnum
ticket_urlString

Teamwork

Teamwork

Merge supports Passthrough Requests to this platform's API

Supported Response Fields

creatorString
descriptionString
due_dateString
nameString
parent_ticketString
priorityEnum
remote_created_atString
remote_dataRemoteData[]
pathstring
dataobject
remote_idString
remote_updated_atString
statusEnum
ticket_urlString

Trello

Trello

Merge supports Passthrough Requests to this platform's API

Supported Response Fields

collectionsArray
descriptionString
due_dateString
nameString
projectString
remote_created_atString
remote_dataRemoteData[]
pathstring
dataobject
remote_idString
remote_updated_atString
statusEnum
ticket_urlString

Wrike

Wrike

Merge supports Passthrough Requests to this platform's API

Supported Response Fields

accountString
assigneesArray
collectionsArray
descriptionString
due_dateString
nameString
parent_ticketString
projectString
remote_created_atString
remote_dataRemoteData[]
pathstring
dataobject
remote_idString
remote_updated_atString
statusEnum
ticket_typeString

Zendesk

Zendesk

Merge supports Passthrough Requests to this platform's API

Supported Response Fields

accountString
completed_atString
contactString
descriptionString
due_dateString
nameString
priorityEnum
remote_created_atString
remote_dataRemoteData[]
pathstring
dataobject
remote_idString
remote_updated_atString
statusEnum
ticket_typeString
ticket_urlString

Zoho BugTracker

Zoho BugTracker

Merge supports Passthrough Requests to this platform's API

Supported Response Fields

assigneesArray
collectionsArray
descriptionString
due_dateString
nameString
priorityEnum
projectString
remote_created_atString
remote_dataRemoteData[]
pathstring
dataobject
remote_idString
remote_updated_atString
statusEnum
tagsArray
ticket_typeString
ticket_urlString

Zoho Desk

Zoho Desk

Merge supports Passthrough Requests to this platform's API

Supported Response Fields

accountString
completed_atString
contactString
due_dateString
nameString
priorityEnum
remote_created_atString
remote_dataRemoteData[]
pathstring
dataobject
remote_idString
remote_updated_atString
statusEnum
ticket_typeString
ticket_urlString
Targetprocess

Targetprocess

Coming Soon
Workfront

Workfront

Coming Soon
Not seeing a platform that you're looking for? Submit a request for it here.
Hint: Use the /linked-accounts endpoint to pull platform support information.
POST

/tickets

Creates a Ticket object with the given values.


Header Parameters

AuthorizationString
Required
Token-based authentication with required prefix "Bearer"
X-Account-TokenString
Required
Token identifying the end user.

Query & Path Parameters

is_debug_modeBoolean
Optional
Whether to include debug fields (such as log file links) in the response.
run_asyncBoolean
Optional
Whether or not third-party updates should be run asynchronously.

Body Parameters

modelObject
Required
Find available fields below under “Model Parameters”.

Model Parameters

View app-specific writable fields under “Field support by platform” in this section.
nameString
The ticket's name.
assigneesArray
creatorString
The user who created this ticket. Must pass in a valid Merge ID, which can be obtained from the id field in the User table.
due_dateString
The ticket's due date.
statusEnum
The current status of the ticket. Must pass in one of the following choices: OPEN, CLOSED, IN_PROGRESS, ON_HOLD.
descriptionString
The ticket’s description. HTML version of description is mapped if supported by the third-party platform.
projectString
The project the ticket belongs to. Must pass in a valid Merge ID, which can be obtained from the id field in the Project table.
collectionsArray
ticket_typeString
The ticket's type.
accountString
The account associated with the ticket. Must pass in a valid Merge ID, which can be obtained from the id field in the Account table.
contactString
The contact associated with the ticket. Must pass in a valid Merge ID, which can be obtained from the id field in the Contact table.
parent_ticketString
The ticket's parent ticket. Must pass in a valid Merge ID, which can be obtained from the id field in the Ticket table.
attachmentsArray
tagsArray
completed_atString
When the ticket was completed.
ticket_urlString
The 3rd party url of the Ticket.
priorityEnum
The priority or urgency of the Ticket. Must pass in one of the following choices: URGENT, HIGH, NORMAL, LOW.
integration_paramsObject
linked_account_paramsObject
POST v1/tickets
JSON
{
  "model": {
    "name": "Please add more integrations",
    "assignees": [
      "17a54124-287f-494d-965e-3c5b330c9a68"
    ],
    "creator": "3fa85f64-5717-4562-b3fc-2c963f66afa6",
    "due_date": "2022-10-11T00:00:00Z",
    "status": "OPEN",
    "description": "Can you please add more integrations? It'll make syncing data much easier!",
    "project": "fb8c55b6-1cb8-4b4c-9fb6-17924231619d",
    "collections": [
      "fb8c55b6-1cb8-4b4c-9fb6-17924231619d"
    ],
    "ticket_type": "incident",
    "account": "0958cbc6-6040-430a-848e-aafacbadf4ae",
    "contact": "65c345ba-6870-4974-87ba-dd31509c367a",
    "parent_ticket": "75b33d04-30d2-4f3e-be45-27838bc94342",
    "attachments": [
      "42747df1-95e7-46e2-93cc-66f1191edca5",
      "92f972d0-2526-434b-9409-4c3b468e08f0"
    ],
    "tags": [
      "enterprise",
      "other-tag"
    ],
    "completed_at": "2021-12-09T00:00:00Z",
    "ticket_url": "https://thirdpartysoftware.com/project/3/issue/1",
    "priority": "HIGH"
  }
}
Response
JSON
{
  "model": {
    "id": "0958cbc6-6040-430a-848e-aafacbadf4ae",
    "remote_id": "19202938",
    "name": "Please add more integrations",
    "assignees": [
      "17a54124-287f-494d-965e-3c5b330c9a68"
    ],
    "creator": "3fa85f64-5717-4562-b3fc-2c963f66afa6",
    "due_date": "2022-10-11T00:00:00Z",
    "status": "OPEN",
    "description": "Can you please add more integrations? It'll make syncing data much easier!",
    "project": "fb8c55b6-1cb8-4b4c-9fb6-17924231619d",
    "collections": [
      "fb8c55b6-1cb8-4b4c-9fb6-17924231619d"
    ],
    "ticket_type": "incident",
    "account": "0958cbc6-6040-430a-848e-aafacbadf4ae",
    "contact": "65c345ba-6870-4974-87ba-dd31509c367a",
    "parent_ticket": "75b33d04-30d2-4f3e-be45-27838bc94342",
    "attachments": [
      "42747df1-95e7-46e2-93cc-66f1191edca5",
      "92f972d0-2526-434b-9409-4c3b468e08f0"
    ],
    "tags": [
      "enterprise",
      "other-tag"
    ],
    "remote_created_at": "2021-11-10T00:00:00Z",
    "remote_updated_at": "2021-12-09T00:00:00Z",
    "completed_at": "2021-12-09T00:00:00Z",
    "remote_was_deleted": true,
    "ticket_url": "https://thirdpartysoftware.com/project/3/issue/1",
    "priority": "HIGH",
Show advanced fields
  }
}
Field support by platform

Asana

Asana

Merge supports Passthrough Requests to this platform's API

Supported POST Model Parameters

assigneesArray
Optional
collectionsArray
Optional
descriptionString
Optional
due_dateString
Optional
nameString
Required
parent_ticketString
Optional
projectString
Optional
remote_created_atString
Optional
remote_idString
Optional
remote_updated_atString
Optional
statusEnum
Optional
tagsArray
Optional
ticket_urlString
Optional

Azure DevOps

Azure DevOps

Merge supports Passthrough Requests to this platform's API

Supported POST Model Parameters

assigneesArray
Optional
collectionsArray
Required
descriptionString
Optional
nameString
Required
remote_created_atString
Optional
remote_idString
Optional
remote_updated_atString
Optional
statusEnum
Optional
tagsArray
Optional
ticket_typeString
Required
ticket_urlString
Optional

Basecamp

Basecamp

Merge supports Passthrough Requests to this platform's API

Supported POST Model Parameters

assigneesArray
Optional
collectionsArray
Required
descriptionString
Optional
due_dateString
Optional
nameString
Required
projectString
Optional
remote_created_atString
Optional
remote_idString
Optional
remote_updated_atString
Optional
statusEnum
Optional
ticket_urlString
Optional

Bitbucket

Bitbucket

Merge supports Passthrough Requests to this platform's API

Supported POST Model Parameters

assigneesArray
Optional
collectionsArray
Required
creatorString
Optional
descriptionString
Optional
nameString
Required
priorityEnum
Optional
remote_created_atString
Optional
remote_idString
Optional
remote_updated_atString
Optional
statusEnum
Optional
ticket_typeString
Optional
ticket_urlString
Optional

ClickUp

ClickUp

Merge supports Passthrough Requests to this platform's API

Supported POST Model Parameters

assigneesArray
Optional
collectionsArray
Optional
descriptionString
Optional
due_dateString
Optional
nameString
Required
parent_ticketString
Optional
priorityEnum
Optional
projectString
Optional
remote_created_atString
Optional
remote_idString
Optional
remote_updated_atString
Optional
statusEnum
Optional
tagsArray
Optional
ticket_urlString
Optional

Freshdesk

Freshdesk

Merge supports Passthrough Requests to this platform's API

Supported POST Model Parameters

accountString
Optional
assigneesArray
Optional
contactString
Optional
descriptionString
Required
due_dateString
Optional
nameString
Required
priorityEnum
Optional
remote_created_atString
Optional
remote_idString
Optional
remote_updated_atString
Optional
statusEnum
Required
tagsArray
Optional
ticket_typeString
Optional
ticket_urlString
Optional

Additional POST Parameters

integration_paramsObject
Required
emailString
Required

Front

Front

Merge supports Passthrough Requests to this platform's API

Supported POST Model Parameters

assigneesArray
Optional
collectionsArray
Required
contactString
Optional
descriptionString
Required
nameString
Required
projectString
Optional
remote_created_atString
Optional
remote_idString
Optional
statusEnum
Optional
tagsArray
Optional
ticket_urlString
Optional

GitHub Issues

GitHub Issues

Merge supports Passthrough Requests to this platform's API

Supported POST Model Parameters

assigneesArray
Optional
collectionsArray
Required
descriptionString
Optional
nameString
Required
projectString
Optional
remote_created_atString
Optional
remote_idString
Optional
remote_updated_atString
Optional
statusEnum
Optional
tagsArray
Optional
ticket_typeString
Optional
ticket_urlString
Optional

GitLab

GitLab

Merge supports Passthrough Requests to this platform's API

Supported POST Model Parameters

assigneesArray
Optional
collectionsArray
Required
descriptionString
Optional
due_dateString
Optional
nameString
Required
projectString
Optional
remote_created_atString
Optional
remote_idString
Optional
remote_updated_atString
Optional
statusEnum
Optional
tagsArray
Optional
ticket_typeString
Optional
ticket_urlString
Optional

Gladly

Gladly

Merge supports Passthrough Requests to this platform's API

Supported POST Model Parameters

assigneesArray
Optional
collectionsArray
Required
contactString
Optional
due_dateString
Required
nameString
Required
projectString
Optional
remote_created_atString
Optional
remote_idString
Optional
statusEnum
Optional
ticket_typeString
Optional
ticket_urlString
Optional

Additional POST Parameters

integration_paramsObject
Required
contact_emailString
Required
contact_nameString
Required

Help Scout

Help Scout

Merge supports Passthrough Requests to this platform's API

Supported POST Model Parameters

collectionsArray
Required
contactString
Optional
descriptionString
Required
nameString
Required
remote_created_atString
Optional
remote_idString
Optional
remote_updated_atString
Optional
statusEnum
Optional
ticket_typeString
Optional
ticket_urlString
Optional

Additional POST Parameters

integration_paramsObject
Required
contact_emailString
Required

Hive

Hive

Merge supports Passthrough Requests to this platform's API

Supported POST Model Parameters

assigneesArray
Required
collectionsArray
Optional
descriptionString
Optional
due_dateString
Optional
nameString
Required
parent_ticketString
Optional
projectString
Optional
remote_created_atString
Optional
remote_idString
Optional
remote_updated_atString
Optional
statusEnum
Optional
tagsArray
Optional

Additional POST Parameters

integration_paramsObject
Required
workspace_idString
Required

Intercom

Intercom

Merge supports Passthrough Requests to this platform's API

Supported POST Model Parameters

assigneesArray
Optional
completed_atString
Optional
contactString
Required
creatorString
Optional
descriptionString
Required
nameString
Optional
priorityEnum
Optional
remote_created_atString
Optional
remote_idString
Optional
remote_updated_atString
Optional
statusEnum
Optional
ticket_typeString
Optional
ticket_urlString
Optional

Additional POST Parameters

remote_fieldsObject
Required
remote_field_classString
Required
valueString
Required

Ironclad

Ironclad

Merge supports Passthrough Requests to this platform's API

Supported POST Model Parameters

creatorString
Required
nameString
Optional
remote_created_atString
Optional
remote_idString
Optional
remote_updated_atString
Optional
statusEnum
Optional
ticket_urlString
Optional

Additional POST Parameters

integration_paramsObject
Required
template_remote_idString
Required
linked_account_paramsString
Required

Jira

Jira

Merge supports Passthrough Requests to this platform's API

Supported POST Model Parameters

assigneesArray
Optional
collectionsArray
Optional
creatorString
Optional
descriptionString
Optional
due_dateString
Optional
nameString
Required
parent_ticketString
Optional
priorityEnum
Optional
projectString
Optional
remote_created_atString
Optional
remote_idString
Optional
remote_updated_atString
Optional
statusEnum
Optional
tagsArray
Optional
ticket_typeString
Required
ticket_urlString
Optional

Jira Service Management

Jira Service Management

Merge supports Passthrough Requests to this platform's API

Supported POST Model Parameters

assigneesArray
Optional
collectionsArray
Required
contactString
Optional
descriptionString
Optional
due_dateString
Optional
nameString
Required
projectString
Optional
remote_created_atString
Optional
remote_idString
Optional
remote_updated_atString
Optional
statusEnum
Optional
tagsArray
Optional
ticket_typeString
Required

Kustomer

Kustomer

Merge supports Passthrough Requests to this platform's API

Supported POST Model Parameters

accountString
Optional
assigneesArray
Optional
contactString
Optional
nameString
Required
priorityEnum
Optional
remote_created_atString
Optional
remote_idString
Optional
remote_updated_atString
Optional
statusEnum
Optional
tagsArray
Optional

Additional POST Parameters

integration_paramsObject
Required
contact_emailString
Required
contact_nameString
Required

Linear

Linear

Merge supports Passthrough Requests to this platform's API

Supported POST Model Parameters

assigneesArray
Optional
collectionsArray
Optional
descriptionString
Optional
due_dateString
Optional
nameString
Required
parent_ticketString
Optional
projectString
Optional
remote_created_atString
Optional
remote_idString
Optional
remote_updated_atString
Optional
statusEnum
Optional
tagsArray
Optional
ticket_urlString
Optional

Additional POST Parameters

integration_paramsObject
Required
team_merge_idString
Required

Pivotal Tracker

Pivotal Tracker

Merge supports Passthrough Requests to this platform's API

Supported POST Model Parameters

assigneesArray
Optional
collectionsArray
Required
descriptionString
Optional
nameString
Required
remote_created_atString
Optional
remote_idString
Optional
remote_updated_atString
Optional
statusEnum
Optional
tagsArray
Optional
ticket_typeString
Required
ticket_urlString
Optional

ServiceNow

ServiceNow

Merge supports Passthrough Requests to this platform's API

Supported POST Model Parameters

accountString
Optional
assigneesArray
Optional
completed_atString
Optional
contactString
Optional
creatorString
Optional
descriptionString
Optional
due_dateString
Optional
nameString
Required
parent_ticketString
Optional
priorityEnum
Optional
remote_created_atString
Optional
remote_idString
Optional
remote_updated_atString
Optional
statusEnum
Optional
ticket_typeString
Required
ticket_urlString
Optional

Additional POST Parameters

remote_fieldsObject
Required
remote_field_classString
Required
valueString
Required

Shortcut

Shortcut

Merge supports Passthrough Requests to this platform's API

Supported POST Model Parameters

assigneesArray
Optional
collectionsArray
Required
descriptionString
Optional
due_dateString
Optional
nameString
Required
parent_ticketString
Optional
projectString
Optional
remote_created_atString
Optional
remote_idString
Optional
remote_updated_atString
Optional
statusEnum
Optional
tagsArray
Optional
ticket_typeString
Optional

SpotDraft

SpotDraft

Merge supports Passthrough Requests to this platform's API

Supported POST Model Parameters

nameString
Required
remote_created_atString
Optional
remote_idString
Optional
statusEnum
Optional
ticket_urlString
Optional

Additional POST Parameters

creatorString
Required
integration_paramsObject
Required
counter_party_emailString
Required
counter_party_first_nameString
Required
counter_party_last_nameString
Required
template_remote_idString
Required
remote_fieldsObject
Required
remote_field_classString
Required
valueString
Required

Teamwork

Teamwork

Merge supports Passthrough Requests to this platform's API

Supported POST Model Parameters

assigneesArray
Optional
collectionsArray
Required
creatorString
Optional
descriptionString
Optional
due_dateString
Optional
nameString
Required
priorityEnum
Optional
remote_created_atString
Optional
remote_idString
Optional
remote_updated_atString
Optional
statusEnum
Optional
tagsArray
Optional
ticket_urlString
Optional

Additional POST Parameters

projectObject
Required
idString
Required
remote_fieldsObject
Required
remote_field_classString
Required
valueString
Required

Trello

Trello

Merge supports Passthrough Requests to this platform's API

Supported POST Model Parameters

assigneesArray
Optional
collectionsArray
Optional
descriptionString
Optional
due_dateString
Optional
nameString
Required
projectString
Optional
remote_idString
Optional
remote_updated_atString
Optional
statusEnum
Optional
tagsArray
Optional
ticket_urlString
Optional

Wrike

Wrike

Merge supports Passthrough Requests to this platform's API

Supported POST Model Parameters

accountString
Optional
assigneesArray
Optional
collectionsArray
Required
descriptionString
Optional
due_dateString
Optional
nameString
Required
parent_ticketString
Optional
remote_created_atString
Optional
remote_idString
Optional
remote_updated_atString
Optional
statusEnum
Optional
ticket_typeString
Optional

Zendesk

Zendesk

Merge supports Passthrough Requests to this platform's API

Supported POST Model Parameters

accountString
Optional
assigneesArray
Optional
contactString
Optional
descriptionString
Required
due_dateString
Optional
nameString
Required
priorityEnum
Optional
remote_created_atString
Optional
remote_idString
Optional
remote_updated_atString
Optional
statusEnum
Optional
tagsArray
Optional
ticket_typeString
Optional
ticket_urlString
Optional