Tickets
The
Ticket object is used to represent a ticket, issue, task or case.Properties
idUUIDremote_idStringThe third-party API ID of the matching object.
created_atDateTime (ISO 8601)The datetime that this object was created by Merge.
modified_atDateTime (ISO 8601)The datetime that this object was modified by Merge.
nameStringThe ticket's name.
assigneesArrayThe individual
Users who are assigned to this ticket. This does not include Users who just have view access to this ticket. To fetch all Users and Teams that can access the ticket, use the GET /tickets/{ticket_id}/viewers endpoint.assigned_teamsArrayThe
Teams that are assigned to this ticket. This does not include Teams who just have view access to this ticket. To fetch all Users and Teams that can access this ticket, use the GET /tickets/{ticket_id}/viewers endpoint.creatorUUIDThe user who created this ticket.
due_dateDateTime (ISO 8601)The ticket's due date.
statusEnumThe current status of the ticket. Possible values include:
OPEN, CLOSED, IN_PROGRESS, ON_HOLD. In cases where there is no clear mapping, the original value passed through will be returned. To receive all enum values in the original format, use the show_enum_origins query parameter. Learn more.descriptionStringThe ticket’s description. HTML version of description is mapped if supported by the third-party platform.
collectionsArrayThe
Collections that this Ticket is included in.ticket_typeStringThe sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.
accountUUIDThe account associated with the ticket.
contactUUIDThe contact associated with the ticket.
parent_ticketUUIDThe ticket's parent ticket.
attachmentsAttachment[]The Attachment object
The
Attachment object is used to represent an attachment for a ticket.Properties
idUUIDremote_idStringThe third-party API ID of the matching object.
created_atDateTime (ISO 8601)The datetime that this object was created by Merge.
modified_atDateTime (ISO 8601)The datetime that this object was modified by Merge.
file_nameStringThe attachment's name. It is required to include the file extension in the attachment's name.
ticketUUIDThe ticket associated with the attachment.
file_urlStringThe attachment's url. It is required to include the file extension in the file's URL.
content_typeStringThe attachment's file format.
uploaded_byUUIDThe user who uploaded the attachment.
remote_created_atDateTime (ISO 8601)When the third party's attachment was created.
remote_was_deletedBooleanIndicates whether or not this object has been deleted in the third party platform. Full coverage deletion detection is a premium add-on. Native deletion detection is offered for free with limited coverage. Learn more.
field_mappingsObjectremote_dataRemoteData[]access_levelEnumThe description of who is able to access a given ticket, or where access is inherited from. Possible values include:
COMPANY, PUBLIC, PRIVATE, COLLECTION. In cases where there is no clear mapping, the original value passed through will be returned. To receive all enum values in the original format, use the show_enum_origins query parameter. Learn more.tagsArrayrolesArrayticket_urlStringThe 3rd party url of the Ticket.
priorityEnumThe priority or urgency of the Ticket. Possible values include:
URGENT, HIGH, NORMAL, LOW. In cases where there is no clear mapping, the original value passed through will be returned. To receive all enum values in the original format, use the show_enum_origins query parameter. Learn more.remote_created_atDateTime (ISO 8601)When the third party's ticket was created.
remote_updated_atDateTime (ISO 8601)When the third party's ticket was updated.
completed_atDateTime (ISO 8601)When the ticket was completed.
remote_was_deletedBooleanIndicates whether or not this object has been deleted in the third party platform. Full coverage deletion detection is a premium add-on. Native deletion detection is offered for free with limited coverage. Learn more.
field_mappingsObjectremote_dataRemoteData[]The RemoteData object
The
RemoteData object is used to represent the full data pulled from the third-party API for an object.Properties
pathStringThe third-party API path that is being called.
dataAnyThe data returned from the third-party for this object in its original, unnormalized format.
remote_fieldsRemoteField[]GET
/tickets
https://api.merge.dev/api/ticketing/v1/tickets
US
EU
APAC
Returns a list of Ticket objects.
Query & path parameters
account_idStringOptional
If provided, will only return tickets for this account.
assignee_idsStringOptional
If provided, will only return tickets assigned to the assignee_ids; multiple assignee_ids can be separated by commas.
collection_idsStringOptional
If provided, will only return tickets assigned to the collection_ids; multiple collection_ids can be separated by commas.
completed_afterDateTime (ISO 8601)Optional
If provided, will only return tickets completed after this datetime.
completed_beforeDateTime (ISO 8601)Optional
If provided, will only return tickets completed before this datetime.
contact_idStringOptional
If provided, will only return tickets for this contact.
created_afterDateTime (ISO 8601)Optional
If provided, will only return objects created after this datetime.
created_beforeDateTime (ISO 8601)Optional
If provided, will only return objects created before this datetime.
cursorStringOptional
The pagination cursor value.
due_afterDateTime (ISO 8601)Optional
If provided, will only return tickets due after this datetime.
due_beforeDateTime (ISO 8601)Optional
If provided, will only return tickets due before this datetime.
expandStringOptional
Which relations should be returned in expanded form. Multiple relation names should be comma separated without spaces.
include_deleted_dataBooleanOptional
Indicates whether or not this object has been deleted in the third party platform. Full coverage deletion detection is a premium add-on. Native deletion detection is offered for free with limited coverage. Learn more.
include_remote_dataBooleanOptional
Whether to include the original data Merge fetched from the third-party to produce these models.
include_remote_fieldsBooleanOptional
Whether to include all remote fields, including fields that Merge did not map to common models, in a normalized format.
include_shell_dataBooleanOptional
Whether to include shell records. Shell records are empty records (they may contain some metadata but all other fields are null).
modified_afterDateTime (ISO 8601)Optional
If provided, only objects synced by Merge after this date time will be returned.
modified_beforeDateTime (ISO 8601)Optional
If provided, only objects synced by Merge before this date time will be returned.
page_sizeIntegerOptional
Number of results to return per page.
parent_ticket_idStringOptional
If provided, will only return sub tickets of the parent_ticket_id.
priorityStringOptional
If provided, will only return tickets of this priority.
remote_created_afterDateTime (ISO 8601)Optional
If provided, will only return tickets created in the third party platform after this datetime.
remote_created_beforeDateTime (ISO 8601)Optional
If provided, will only return tickets created in the third party platform before this datetime.
remote_fieldsStringOptional
Deprecated. Use show_enum_origins.
remote_idStringOptional
The API provider's ID for the given object.
remote_updated_afterDateTime (ISO 8601)Optional
If provided, will only return tickets updated in the third party platform after this datetime.
remote_updated_beforeDateTime (ISO 8601)Optional
If provided, will only return tickets updated in the third party platform before this datetime.
show_enum_originsStringOptional
A comma separated list of enum field names for which you'd like the original values to be returned, instead of Merge's normalized enum values. Learn more
statusStringOptional
If provided, will only return tickets of this status.
tagsStringOptional
If provided, will only return tickets matching the tags; multiple tags can be separated by commas.
ticket_typeStringOptional
If provided, will only return tickets of this type.
Field support by integration
Use the /linked-accounts endpoint to pull platform support information
Aha!
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringcontent_typestringremote_created_atstringcollectionsArraycreatorUUIDdescriptionStringdue_dateDateTime (ISO 8601)nameStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumtagsArrayticket_typeStringticket_urlString
Asana
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
access_levelEnumassigned_teamsArrayassigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringremote_created_atstringcollectionsArraycompleted_atDateTime (ISO 8601)creatorUUIDdescriptionStringdue_dateDateTime (ISO 8601)nameStringparent_ticketUUIDremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_fieldsRemoteField[]remote_field_classobjectvalueobjectremote_idStringremote_updated_atDateTime (ISO 8601)rolesArraystatusEnumtagsArrayticket_typeStringticket_urlString
Azure DevOps
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringremote_created_atstringcollectionsArraycompleted_atDateTime (ISO 8601)creatorUUIDdescriptionStringdue_dateDateTime (ISO 8601)nameStringparent_ticketUUIDpriorityEnumremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_fieldsRemoteField[]remote_field_classobjectvalueobjectremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumtagsArrayticket_typeStringticket_urlString
Basecamp
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArraycollectionsArraycompleted_atDateTime (ISO 8601)descriptionStringdue_dateDateTime (ISO 8601)nameStringremote_created_atDateTime (ISO 8601)remote_idStringremote_updated_atDateTime (ISO 8601)statusEnumticket_urlString
Bitbucket
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringcollectionsArraycreatorUUIDdescriptionStringnameStringpriorityEnumremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumticket_typeStringticket_urlString
ClickUp
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigned_teamsArrayassigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringcontent_typestringuploaded_bystringremote_created_atstringcollectionsArraycompleted_atDateTime (ISO 8601)creatorUUIDdescriptionStringdue_dateDateTime (ISO 8601)nameStringparent_ticketUUIDpriorityEnumremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumtagsArrayticket_urlString
Dixa
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArraycompleted_atDateTime (ISO 8601)contactUUIDnameStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumticket_typeString
Freshdesk
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
accountUUIDassigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringcontent_typestringremote_created_atstringcompleted_atDateTime (ISO 8601)contactUUIDdescriptionStringdue_dateDateTime (ISO 8601)nameStringpriorityEnumremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumtagsArrayticket_typeStringticket_urlString
Freshservice
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringcontent_typestringremote_created_atstringcompleted_atDateTime (ISO 8601)contactUUIDdescriptionStringdue_dateDateTime (ISO 8601)nameStringpriorityEnumremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumticket_typeStringticket_urlString
Front
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringcontent_typestringuploaded_bystringremote_created_atstringcollectionsArraycontactUUIDnameStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringstatusEnumtagsArrayticket_urlString
GitHub Issues
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArraycollectionsArraycompleted_atDateTime (ISO 8601)creatorUUIDdescriptionStringnameStringparent_ticketUUIDremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumtagsArrayticket_typeStringticket_urlString
GitLab
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArraycollectionsArraycompleted_atDateTime (ISO 8601)descriptionStringdue_dateDateTime (ISO 8601)nameStringpriorityEnumremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumtagsArrayticket_typeStringticket_urlString
Gladly
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArraycollectionsArraycontactUUIDdescriptionStringdue_dateDateTime (ISO 8601)nameStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumticket_typeStringticket_urlString
Gorgias
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringcontent_typestringuploaded_bystringremote_created_atstringcompleted_atDateTime (ISO 8601)contactUUIDdescriptionStringnameStringpriorityEnumremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumtagsArrayticket_urlString
Height
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArraycollectionsArraycompleted_atDateTime (ISO 8601)descriptionStringnameStringparent_ticketUUIDremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumticket_urlString
Help Scout
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringcontent_typestringuploaded_bystringremote_created_atstringcollectionsArraycompleted_atDateTime (ISO 8601)contactUUIDdescriptionStringnameStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumtagsArrayticket_typeStringticket_urlString
Hive
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringuploaded_bystringremote_created_atstringcollectionsArraycompleted_atDateTime (ISO 8601)descriptionStringdue_dateDateTime (ISO 8601)nameStringparent_ticketUUIDpriorityEnumremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumticket_urlString
Hubspot Ticketing
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArraycompleted_atDateTime (ISO 8601)creatorUUIDdescriptionStringnameStringpriorityEnumremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumtagsArray
Intercom
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArraycompleted_atDateTime (ISO 8601)contactUUIDcreatorUUIDdescriptionStringnameStringpriorityEnumremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumtagsArrayticket_typeStringticket_urlString
Ironclad
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringcontent_typestringcompleted_atDateTime (ISO 8601)nameStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumticket_urlString
Jira
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
access_levelEnumassigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringcontent_typestringuploaded_bystringremote_created_atstringcollectionsArraycompleted_atDateTime (ISO 8601)contactUUIDcreatorUUIDdescriptionStringdue_dateDateTime (ISO 8601)nameStringparent_ticketUUIDpriorityEnumremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_fieldsRemoteField[]remote_field_classobjectvalueobjectremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumtagsArrayticket_typeStringticket_urlString
Jira Data Center
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringcontent_typestringuploaded_bystringremote_created_atstringcollectionsArraycompleted_atDateTime (ISO 8601)creatorUUIDdescriptionStringdue_dateDateTime (ISO 8601)nameStringparent_ticketUUIDpriorityEnumremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_fieldsRemoteField[]remote_field_classobjectvalueobjectremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumtagsArrayticket_typeStringticket_urlString
Jira Service Management
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringcontent_typestringuploaded_bystringremote_created_atstringcollectionsArraycompleted_atDateTime (ISO 8601)contactUUIDcreatorUUIDdescriptionStringdue_dateDateTime (ISO 8601)nameStringparent_ticketUUIDpriorityEnumremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumtagsArrayticket_typeStringticket_urlString
Kustomer
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
accountUUIDassigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringcontent_typestringuploaded_bystringremote_created_atstringcompleted_atDateTime (ISO 8601)contactUUIDdescriptionStringnameStringpriorityEnumremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumtagsArray
Linear
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
access_levelEnumassigneesArrayattachmentsAttachment[]remote_idstringticketstringfile_urlstringremote_created_atstringcollectionsArraycompleted_atDateTime (ISO 8601)creatorUUIDdescriptionStringdue_dateDateTime (ISO 8601)nameStringparent_ticketUUIDpriorityEnumremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumtagsArrayticket_urlString
Pivotal Tracker
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringcontent_typestringuploaded_bystringremote_created_atstringcollectionsArraydescriptionStringnameStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumtagsArrayticket_typeStringticket_urlString
Rally
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringcontent_typestringuploaded_bystringremote_created_atstringcollectionsArraycreatorUUIDdescriptionStringdue_dateDateTime (ISO 8601)nameStringparent_ticketUUIDpriorityEnumremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumtagsArrayticket_typeStringticket_urlString
Re:amaze
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArraycontactUUIDdescriptionStringnameStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumtagsArrayticket_urlString
Salesforce Service Cloud
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
accountUUIDassigned_teamsArrayassigneesArraycollectionsArraycompleted_atDateTime (ISO 8601)contactUUIDcreatorUUIDdescriptionStringnameStringparent_ticketUUIDpriorityEnumremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumticket_typeStringticket_urlString
ServiceNow
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
accountUUIDassigned_teamsArrayassigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringcontent_typestringremote_created_atstringcompleted_atDateTime (ISO 8601)contactUUIDcreatorUUIDdescriptionStringdue_dateDateTime (ISO 8601)nameStringparent_ticketUUIDpriorityEnumremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_fieldsRemoteField[]remote_field_classobjectvalueobjectremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumtagsArrayticket_typeStringticket_urlString
Shortcut
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringcontent_typestringuploaded_bystringremote_created_atstringcollectionsArraycompleted_atDateTime (ISO 8601)descriptionStringdue_dateDateTime (ISO 8601)nameStringparent_ticketUUIDremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumtagsArrayticket_typeStringticket_urlString
SpotDraft
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
attachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringnameStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringstatusEnumticket_urlString
Teamwork
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringuploaded_bystringremote_created_atstringcollectionsArraycompleted_atDateTime (ISO 8601)creatorUUIDdescriptionStringdue_dateDateTime (ISO 8601)nameStringparent_ticketUUIDpriorityEnumremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumtagsArrayticket_urlString
Trello
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringcontent_typestringuploaded_bystringremote_created_atstringcollectionsArraydescriptionStringdue_dateDateTime (ISO 8601)nameStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumtagsArrayticket_urlString
Wrike
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
accountUUIDassigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringcontent_typestringuploaded_bystringremote_created_atstringcollectionsArraycompleted_atDateTime (ISO 8601)creatorUUIDdescriptionStringdue_dateDateTime (ISO 8601)nameStringparent_ticketUUIDpriorityEnumremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumticket_typeStringticket_urlString
Zendesk
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
accountUUIDassigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringcontent_typestringuploaded_bystringremote_created_atstringcompleted_atDateTime (ISO 8601)contactUUIDdescriptionStringdue_dateDateTime (ISO 8601)nameStringpriorityEnumremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumtagsArrayticket_typeStringticket_urlString
Zoho BugTracker
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringcontent_typestringuploaded_bystringremote_created_atstringcollectionsArraydescriptionStringdue_dateDateTime (ISO 8601)nameStringpriorityEnumremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumtagsArrayticket_typeStringticket_urlString
Zoho Desk
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
accountUUIDassigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringuploaded_bystringremote_created_atstringcompleted_atDateTime (ISO 8601)contactUUIDdue_dateDateTime (ISO 8601)nameStringpriorityEnumremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumtagsArrayticket_typeStringticket_urlStringPOST
/tickets
https://api.merge.dev/api/ticketing/v1/tickets
US
EU
APAC
Creates a Ticket object with the given values.
Query & path parameters
is_debug_modeBooleanOptional
Whether to include debug fields (such as log file links) in the response.
run_asyncBooleanOptional
Whether or not third-party updates should be run asynchronously.
Body parameters
modelObjectRequired
Find available fields below under “Model Parameters”.
Model parameters
View app-specific writable fields under “Field support by platform” in this section.nameStringThe ticket's name.
assigneesArrayThe individual
Users who are assigned to this ticket. This does not include Users who just have view access to this ticket. To fetch all Users and Teams that can access the ticket, use the GET /tickets/{ticket_id}/viewers endpoint.assigned_teamsArrayThe
Teams that are assigned to this ticket. This does not include Teams who just have view access to this ticket. To fetch all Users and Teams that can access this ticket, use the GET /tickets/{ticket_id}/viewers endpoint.creatorUUIDThe user who created this ticket. Must pass in a valid Merge ID, which can be obtained from the
id field in the User object.due_dateDateTime (ISO 8601)The ticket's due date.
statusEnumThe current status of the ticket. Must pass in one of the following choices:
OPEN, CLOSED, IN_PROGRESS, ON_HOLD.descriptionStringThe ticket’s description. HTML version of description is mapped if supported by the third-party platform.
collectionsArrayThe
Collections that this Ticket is included in.ticket_typeStringThe sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.
accountUUIDThe account associated with the ticket. Must pass in a valid Merge ID, which can be obtained from the
id field in the Account object.contactUUIDThe contact associated with the ticket. Must pass in a valid Merge ID, which can be obtained from the
id field in the Contact object.parent_ticketUUIDThe ticket's parent ticket. Must pass in a valid Merge ID, which can be obtained from the
id field in the Ticket object.attachmentsArrayaccess_levelEnumThe description of who is able to access a given ticket, or where access is inherited from. Must pass in one of the following choices:
COMPANY, PUBLIC, PRIVATE, COLLECTION.tagsArrayrolesArrayticket_urlStringThe 3rd party url of the Ticket.
priorityEnumThe priority or urgency of the Ticket. Must pass in one of the following choices:
URGENT, HIGH, NORMAL, LOW.completed_atDateTime (ISO 8601)When the ticket was completed.
integration_paramsObjectlinked_account_paramsObjectremote_fieldsArrayField support by integration
Use the /linked-accounts endpoint to pull platform support information
Aha!
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
assigneesArrayOptional
collectionsArrayOptional
creatorUUIDOptional
descriptionStringRequired
due_dateDateTime (ISO 8601)Optional
nameStringRequired
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
tagsArrayOptional
ticket_typeStringRequired
ticket_urlStringOptional
Additional POST Parameters
remote_fieldsObjectRequired
remote_field_classStringRequired
valueStringRequired
Asana
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
assigneesArrayOptional
collectionsArrayOptional
descriptionStringOptional
due_dateDateTime (ISO 8601)Optional
nameStringOptional
parent_ticketUUIDOptional
remote_created_atDateTime (ISO 8601)Optional
remote_fieldsRemoteField[]remote_field_classobjectvalueobjectremote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
tagsArrayOptional
ticket_typeStringOptional
ticket_urlStringOptional
Azure DevOps
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
assigneesArrayOptional
collectionsArrayRequired
descriptionStringOptional
nameStringRequired
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
tagsArrayOptional
ticket_typeStringRequired
ticket_urlStringOptional
Basecamp
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
assigneesArrayOptional
collectionsArrayRequired
descriptionStringOptional
due_dateDateTime (ISO 8601)Optional
nameStringRequired
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
ticket_urlStringOptional
Bitbucket
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
assigneesArrayOptional
collectionsArrayRequired
creatorUUIDOptional
descriptionStringOptional
nameStringRequired
priorityEnumOptional
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
ticket_typeStringOptional
ticket_urlStringOptional
ClickUp
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
assigneesArrayOptional
collectionsArrayRequired
descriptionStringOptional
due_dateDateTime (ISO 8601)Optional
nameStringRequired
parent_ticketUUIDOptional
priorityEnumOptional
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
tagsArrayOptional
ticket_urlStringOptional
Freshdesk
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
accountUUIDOptional
assigneesArrayOptional
contactUUIDOptional
descriptionStringRequired
due_dateDateTime (ISO 8601)Optional
nameStringRequired
priorityEnumOptional
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumRequired
tagsArrayOptional
ticket_typeStringOptional
ticket_urlStringOptional
Additional POST Parameters
integration_paramsObjectRequired
emailStringRequired
remote_fieldsObjectRequired
remote_field_classStringRequired
valueStringRequired
Freshservice
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
assigneesArrayOptional
contactUUIDOptional
descriptionStringRequired
due_dateDateTime (ISO 8601)Optional
nameStringRequired
priorityEnumOptional
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumRequired
ticket_typeStringOptional
ticket_urlStringOptional
Additional POST Parameters
integration_paramsObjectRequired
emailStringRequired
remote_fieldsObjectRequired
remote_field_classStringRequired
valueStringRequired
Front
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
assigneesArrayOptional
collectionsArrayRequired
contactUUIDOptional
descriptionStringRequired
nameStringRequired
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
statusEnumOptional
tagsArrayOptional
ticket_urlStringOptional
GitHub Issues
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
assigneesArrayOptional
collectionsArrayRequired
descriptionStringOptional
nameStringRequired
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
tagsArrayOptional
ticket_typeStringOptional
ticket_urlStringOptional
Additional POST Parameters
remote_fieldsObjectRequired
remote_field_classStringRequired
GitLab
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
assigneesArrayOptional
collectionsArrayRequired
descriptionStringOptional
due_dateDateTime (ISO 8601)Optional
nameStringRequired
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
tagsArrayOptional
ticket_typeStringOptional
ticket_urlStringOptional
Gladly
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
assigneesArrayOptional
collectionsArrayRequired
contactUUIDOptional
due_dateDateTime (ISO 8601)Required
nameStringRequired
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
statusEnumOptional
ticket_typeStringOptional
ticket_urlStringOptional
Additional POST Parameters
integration_paramsObjectRequired
contact_emailStringRequired
contact_nameStringRequired
Height
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
assigneesArrayOptional
collectionsArrayRequired
completed_atDateTime (ISO 8601)Optional
descriptionStringOptional
nameStringRequired
parent_ticketUUIDOptional
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
ticket_urlStringOptional
Additional POST Parameters
remote_fieldsObjectRequired
remote_field_classStringRequired
valueStringRequired
Help Scout
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
collectionsArrayRequired
contactUUIDOptional
descriptionStringRequired
nameStringRequired
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
ticket_typeStringOptional
ticket_urlStringOptional
Additional POST Parameters
integration_paramsObjectRequired
contact_emailStringRequired
Hive
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
assigneesArrayRequired
collectionsArrayOptional
descriptionStringOptional
due_dateDateTime (ISO 8601)Optional
nameStringRequired
parent_ticketUUIDOptional
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
tagsArrayOptional
ticket_urlStringOptional
Additional POST Parameters
integration_paramsObjectRequired
workspace_idStringRequired
Intercom
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
assigneesArrayOptional
completed_atDateTime (ISO 8601)Optional
contactUUIDRequired
creatorUUIDOptional
descriptionStringRequired
nameStringOptional
priorityEnumOptional
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
ticket_typeStringOptional
ticket_urlStringOptional
Additional POST Parameters
remote_fieldsObjectRequired
remote_field_classStringRequired
valueStringRequired
Ironclad
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
creatorUUIDRequired
nameStringOptional
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
ticket_urlStringOptional
Additional POST Parameters
integration_paramsObjectRequired
template_remote_idStringRequired
linked_account_paramsStringRequired
Jira
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
assigneesArrayOptional
collectionsArrayRequired
contactUUIDOptional
creatorUUIDOptional
descriptionStringOptional
due_dateDateTime (ISO 8601)Optional
nameStringRequired
parent_ticketUUIDOptional
priorityEnumOptional
remote_created_atDateTime (ISO 8601)Optional
remote_fieldsRemoteField[]remote_field_classobjectvalueobjectremote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
tagsArrayOptional
ticket_typeStringRequired
ticket_urlStringOptional
Jira Data Center
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
assigneesArrayOptional
attachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringcontent_typestringuploaded_bystringremote_created_atstringcollectionsArrayRequired
completed_atDateTime (ISO 8601)Optional
creatorUUIDOptional
descriptionStringOptional
due_dateDateTime (ISO 8601)Optional
nameStringRequired
parent_ticketUUIDOptional
priorityEnumOptional
remote_created_atDateTime (ISO 8601)Optional
remote_fieldsRemoteField[]remote_field_classobjectvalueobjectremote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
tagsArrayOptional
ticket_typeStringRequired
ticket_urlStringOptional
Jira Service Management
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
assigneesArrayOptional
collectionsArrayRequired
completed_atDateTime (ISO 8601)Optional
contactUUIDOptional
creatorUUIDOptional
descriptionStringOptional
due_dateDateTime (ISO 8601)Optional
nameStringRequired
priorityEnumOptional
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
tagsArrayOptional
ticket_typeStringRequired
ticket_urlStringOptional
Kustomer
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
accountUUIDOptional
assigneesArrayOptional
contactUUIDOptional
nameStringRequired
priorityEnumOptional
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
tagsArrayOptional
Additional POST Parameters
integration_paramsObjectRequired
contact_emailStringRequired
contact_nameStringRequired
Linear
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
access_levelEnumOptional
assigneesArrayOptional
collectionsArrayRequired
creatorUUIDOptional
descriptionStringOptional
due_dateDateTime (ISO 8601)Optional
nameStringRequired
parent_ticketUUIDOptional
priorityEnumOptional
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
tagsArrayOptional
ticket_urlStringOptional
Additional POST Parameters
integration_paramsObjectRequired
team_merge_idStringRequired
remote_fieldsObjectRequired
remote_field_classStringRequired
valueStringRequired
Pivotal Tracker
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
assigneesArrayOptional
collectionsArrayRequired
descriptionStringOptional
nameStringRequired
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
tagsArrayOptional
ticket_typeStringRequired
ticket_urlStringOptional
Rally
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
assigneesArrayOptional
collectionsArrayOptional
creatorUUIDOptional
descriptionStringOptional
due_dateDateTime (ISO 8601)Optional
nameStringRequired
parent_ticketUUIDOptional
priorityEnumOptional
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
tagsArrayOptional
ticket_typeStringRequired
ticket_urlStringOptional
Additional POST Parameters
remote_fieldsObjectRequired
remote_field_classStringRequired
valueStringRequired
Salesforce Service Cloud
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
assigneesArrayRequired
descriptionStringOptional
nameStringRequired
parent_ticketUUIDOptional
priorityEnumOptional
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
ticket_typeStringOptional
ticket_urlStringOptional
Additional POST Parameters
integration_paramsObjectRequired
statusStringRequired
remote_fieldsObjectRequired
remote_field_classStringRequired
ServiceNow
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
accountUUIDOptional
assigned_teamsArrayOptional
assigneesArrayOptional
attachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringcontent_typestringremote_created_atstringcompleted_atDateTime (ISO 8601)Optional
contactUUIDOptional
creatorUUIDOptional
descriptionStringOptional
due_dateDateTime (ISO 8601)Optional
nameStringOptional
parent_ticketUUIDOptional
priorityEnumOptional
remote_created_atDateTime (ISO 8601)Optional
remote_fieldsRemoteField[]remote_field_classobjectvalueobjectremote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
tagsArrayOptional
ticket_typeStringRequired
ticket_urlStringOptional
Shortcut
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
assigneesArrayOptional
collectionsArrayRequired
descriptionStringOptional
due_dateDateTime (ISO 8601)Optional
nameStringRequired
parent_ticketUUIDOptional
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
tagsArrayOptional
ticket_typeStringOptional
SpotDraft
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
nameStringRequired
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
statusEnumOptional
ticket_urlStringOptional
Additional POST Parameters
creatorStringRequired
integration_paramsObjectRequired
counter_party_emailStringRequired
counter_party_first_nameStringRequired
counter_party_last_nameStringRequired
template_remote_idStringRequired
remote_fieldsObjectRequired
remote_field_classStringRequired
valueStringRequired
Teamwork
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
assigneesArrayOptional
collectionsArrayRequired
creatorUUIDOptional
descriptionStringOptional
due_dateDateTime (ISO 8601)Optional
nameStringRequired
priorityEnumOptional
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
tagsArrayOptional
ticket_urlStringOptional
Additional POST Parameters
projectObjectRequired
idStringRequired
remote_fieldsObjectRequired
remote_field_classStringRequired
valueStringRequired
Trello
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
assigneesArrayOptional
collectionsArrayRequired
descriptionStringOptional
due_dateDateTime (ISO 8601)Optional
nameStringOptional
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
tagsArrayOptional
ticket_urlStringOptional
Additional POST Parameters
remote_fieldsObjectRequired
remote_field_classStringRequired
Wrike
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
accountUUIDOptional
assigneesArrayOptional
collectionsArrayRequired
descriptionStringOptional
due_dateDateTime (ISO 8601)Optional
nameStringRequired
parent_ticketUUIDOptional
priorityEnumOptional
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
ticket_typeStringOptional
ticket_urlStringOptional
Additional POST Parameters
remote_fieldsObjectRequired
remote_field_classStringRequired
valueStringRequired
Zendesk
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
accountUUIDOptional
assigneesArrayOptional
contactUUIDOptional
creatorUUIDOptional
descriptionStringRequired
due_dateDateTime (ISO 8601)Optional
nameStringOptional
priorityEnumOptional
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
tagsArrayOptional
ticket_typeStringOptional
ticket_urlStringOptional
Additional POST Parameters
remote_fieldsObjectRequired
remote_field_classStringRequired
Zoho BugTracker
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
assigneesArrayOptional
collectionsArrayRequired
descriptionStringOptional
due_dateDateTime (ISO 8601)Optional
nameStringRequired
priorityEnumOptional
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
ticket_typeStringOptional
ticket_urlStringOptional
Additional POST Parameters
remote_fieldsObjectRequired
remote_field_classStringRequired
valueStringRequired
Zoho Desk
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
accountUUIDOptional
assigneesArrayOptional
contactUUIDRequired
descriptionStringOptional
due_dateDateTime (ISO 8601)Optional
nameStringRequired
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
ticket_typeStringOptional
ticket_urlStringOptional
Additional POST Parameters
integration_paramsObjectRequired
department_idStringRequired
To include the correct model fields when making POST requests, use the GET /tickets/meta/post endpoint. Learn more in our /meta guide.
GET
/tickets/{id}
https://api.merge.dev/api/ticketing/v1/tickets/{id}
US
EU
APAC
Returns a Ticket object with the given id.
Query & path parameters
expandStringOptional
Which relations should be returned in expanded form. Multiple relation names should be comma separated without spaces.
idUUIDRequired
include_remote_dataBooleanOptional
Whether to include the original data Merge fetched from the third-party to produce these models.
include_remote_fieldsBooleanOptional
Whether to include all remote fields, including fields that Merge did not map to common models, in a normalized format.
include_shell_dataBooleanOptional
Whether to include shell records. Shell records are empty records (they may contain some metadata but all other fields are null).
remote_fieldsStringOptional
Deprecated. Use show_enum_origins.
show_enum_originsStringOptional
A comma separated list of enum field names for which you'd like the original values to be returned, instead of Merge's normalized enum values. Learn more
Field support by integration
Use the /linked-accounts endpoint to pull platform support information
Aha!
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringcontent_typestringremote_created_atstringcollectionsArraycreatorUUIDdescriptionStringdue_dateDateTime (ISO 8601)nameStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumtagsArrayticket_typeStringticket_urlStringAsana
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
access_levelEnumassigned_teamsArrayassigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringremote_created_atstringcollectionsArraycompleted_atDateTime (ISO 8601)creatorUUIDdescriptionStringdue_dateDateTime (ISO 8601)nameStringparent_ticketUUIDremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_fieldsRemoteField[]remote_field_classobjectvalueobjectremote_idStringremote_updated_atDateTime (ISO 8601)rolesArraystatusEnumtagsArrayticket_typeStringticket_urlStringAzure DevOps
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringremote_created_atstringcollectionsArraycompleted_atDateTime (ISO 8601)creatorUUIDdescriptionStringdue_dateDateTime (ISO 8601)nameStringparent_ticketUUIDpriorityEnumremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_fieldsRemoteField[]remote_field_classobjectvalueobjectremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumtagsArrayticket_typeStringticket_urlStringBasecamp
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArraycollectionsArraycompleted_atDateTime (ISO 8601)descriptionStringdue_dateDateTime (ISO 8601)nameStringremote_created_atDateTime (ISO 8601)remote_idStringremote_updated_atDateTime (ISO 8601)statusEnumticket_urlStringBitbucket
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringcollectionsArraycreatorUUIDdescriptionStringnameStringpriorityEnumremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumticket_typeStringticket_urlStringClickUp
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigned_teamsArrayassigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringcontent_typestringuploaded_bystringremote_created_atstringcollectionsArraycompleted_atDateTime (ISO 8601)creatorUUIDdescriptionStringdue_dateDateTime (ISO 8601)nameStringparent_ticketUUIDpriorityEnumremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumtagsArrayticket_urlStringDixa
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArraycompleted_atDateTime (ISO 8601)contactUUIDnameStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumticket_typeStringFreshdesk
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
accountUUIDassigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringcontent_typestringremote_created_atstringcompleted_atDateTime (ISO 8601)contactUUIDdescriptionStringdue_dateDateTime (ISO 8601)nameStringpriorityEnumremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumtagsArrayticket_typeStringticket_urlStringFreshservice
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringcontent_typestringremote_created_atstringcompleted_atDateTime (ISO 8601)contactUUIDdescriptionStringdue_dateDateTime (ISO 8601)nameStringpriorityEnumremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumticket_typeStringticket_urlStringFront
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringcontent_typestringuploaded_bystringremote_created_atstringcollectionsArraycontactUUIDnameStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringstatusEnumtagsArrayticket_urlStringGitHub Issues
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArraycollectionsArraycompleted_atDateTime (ISO 8601)creatorUUIDdescriptionStringnameStringparent_ticketUUIDremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumtagsArrayticket_typeStringticket_urlStringGitLab
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArraycollectionsArraycompleted_atDateTime (ISO 8601)descriptionStringdue_dateDateTime (ISO 8601)nameStringpriorityEnumremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumtagsArrayticket_typeStringticket_urlStringGladly
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArraycollectionsArraycontactUUIDdescriptionStringdue_dateDateTime (ISO 8601)nameStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumticket_typeStringticket_urlStringGorgias
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringcontent_typestringuploaded_bystringremote_created_atstringcompleted_atDateTime (ISO 8601)contactUUIDdescriptionStringnameStringpriorityEnumremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumtagsArrayticket_urlStringHeight
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArraycollectionsArraycompleted_atDateTime (ISO 8601)descriptionStringnameStringparent_ticketUUIDremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumticket_urlStringHelp Scout
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringcontent_typestringuploaded_bystringremote_created_atstringcollectionsArraycompleted_atDateTime (ISO 8601)contactUUIDdescriptionStringnameStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumtagsArrayticket_typeStringticket_urlStringHive
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringuploaded_bystringremote_created_atstringcollectionsArraycompleted_atDateTime (ISO 8601)descriptionStringdue_dateDateTime (ISO 8601)nameStringparent_ticketUUIDpriorityEnumremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumticket_urlStringHubspot Ticketing
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArraycompleted_atDateTime (ISO 8601)creatorUUIDdescriptionStringnameStringpriorityEnumremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumtagsArrayIntercom
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArraycompleted_atDateTime (ISO 8601)contactUUIDcreatorUUIDdescriptionStringnameStringpriorityEnumremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumtagsArrayticket_typeStringticket_urlStringIronclad
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringcontent_typestringcompleted_atDateTime (ISO 8601)nameStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumticket_urlStringJira
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
access_levelEnumassigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringcontent_typestringuploaded_bystringremote_created_atstringcollectionsArraycompleted_atDateTime (ISO 8601)contactUUIDcreatorUUIDdescriptionStringdue_dateDateTime (ISO 8601)nameStringparent_ticketUUIDpriorityEnumremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_fieldsRemoteField[]remote_field_classobjectvalueobjectremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumtagsArrayticket_typeStringticket_urlStringJira Data Center
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringcontent_typestringuploaded_bystringremote_created_atstringcollectionsArraycompleted_atDateTime (ISO 8601)creatorUUIDdescriptionStringdue_dateDateTime (ISO 8601)nameStringparent_ticketUUIDpriorityEnumremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_fieldsRemoteField[]remote_field_classobjectvalueobjectremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumtagsArrayticket_typeStringticket_urlStringJira Service Management
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringcontent_typestringuploaded_bystringremote_created_atstringcollectionsArraycompleted_atDateTime (ISO 8601)contactUUIDcreatorUUIDdescriptionStringdue_dateDateTime (ISO 8601)nameStringparent_ticketUUIDpriorityEnumremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumtagsArrayticket_typeStringticket_urlStringKustomer
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
accountUUIDassigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringcontent_typestringuploaded_bystringremote_created_atstringcompleted_atDateTime (ISO 8601)contactUUIDdescriptionStringnameStringpriorityEnumremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumtagsArrayLinear
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
access_levelEnumassigneesArrayattachmentsAttachment[]remote_idstringticketstringfile_urlstringremote_created_atstringcollectionsArraycompleted_atDateTime (ISO 8601)creatorUUIDdescriptionStringdue_dateDateTime (ISO 8601)nameStringparent_ticketUUIDpriorityEnumremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumtagsArrayticket_urlStringPivotal Tracker
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringcontent_typestringuploaded_bystringremote_created_atstringcollectionsArraydescriptionStringnameStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumtagsArrayticket_typeStringticket_urlStringRally
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringcontent_typestringuploaded_bystringremote_created_atstringcollectionsArraycreatorUUIDdescriptionStringdue_dateDateTime (ISO 8601)nameStringparent_ticketUUIDpriorityEnumremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumtagsArrayticket_typeStringticket_urlStringRe:amaze
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArraycontactUUIDdescriptionStringnameStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumtagsArrayticket_urlStringSalesforce Service Cloud
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
accountUUIDassigned_teamsArrayassigneesArraycollectionsArraycompleted_atDateTime (ISO 8601)contactUUIDcreatorUUIDdescriptionStringnameStringparent_ticketUUIDpriorityEnumremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumticket_typeStringticket_urlStringServiceNow
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
accountUUIDassigned_teamsArrayassigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringcontent_typestringremote_created_atstringcompleted_atDateTime (ISO 8601)contactUUIDcreatorUUIDdescriptionStringdue_dateDateTime (ISO 8601)nameStringparent_ticketUUIDpriorityEnumremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_fieldsRemoteField[]remote_field_classobjectvalueobjectremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumtagsArrayticket_typeStringticket_urlStringShortcut
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringcontent_typestringuploaded_bystringremote_created_atstringcollectionsArraycompleted_atDateTime (ISO 8601)descriptionStringdue_dateDateTime (ISO 8601)nameStringparent_ticketUUIDremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumtagsArrayticket_typeStringticket_urlStringSpotDraft
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
attachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringnameStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringstatusEnumticket_urlStringTeamwork
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringuploaded_bystringremote_created_atstringcollectionsArraycompleted_atDateTime (ISO 8601)creatorUUIDdescriptionStringdue_dateDateTime (ISO 8601)nameStringparent_ticketUUIDpriorityEnumremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumtagsArrayticket_urlStringTrello
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringcontent_typestringuploaded_bystringremote_created_atstringcollectionsArraydescriptionStringdue_dateDateTime (ISO 8601)nameStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumtagsArrayticket_urlStringWrike
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
accountUUIDassigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringcontent_typestringuploaded_bystringremote_created_atstringcollectionsArraycompleted_atDateTime (ISO 8601)creatorUUIDdescriptionStringdue_dateDateTime (ISO 8601)nameStringparent_ticketUUIDpriorityEnumremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumticket_typeStringticket_urlStringZendesk
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
accountUUIDassigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringcontent_typestringuploaded_bystringremote_created_atstringcompleted_atDateTime (ISO 8601)contactUUIDdescriptionStringdue_dateDateTime (ISO 8601)nameStringpriorityEnumremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumtagsArrayticket_typeStringticket_urlStringZoho BugTracker
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringcontent_typestringuploaded_bystringremote_created_atstringcollectionsArraydescriptionStringdue_dateDateTime (ISO 8601)nameStringpriorityEnumremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumtagsArrayticket_typeStringticket_urlStringZoho Desk
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
accountUUIDassigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringuploaded_bystringremote_created_atstringcompleted_atDateTime (ISO 8601)contactUUIDdue_dateDateTime (ISO 8601)nameStringpriorityEnumremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumtagsArrayticket_typeStringticket_urlStringPATCH
/tickets/{id}
https://api.merge.dev/api/ticketing/v1/tickets/{id}
US
EU
APAC
Updates a Ticket object with the given id.
Query & path parameters
idUUIDRequired
is_debug_modeBooleanOptional
Whether to include debug fields (such as log file links) in the response.
run_asyncBooleanOptional
Whether or not third-party updates should be run asynchronously.
Body parameters
modelObjectRequired
Find available fields below under “Model Parameters”.
Model parameters
View app-specific writable fields under “Field support by platform” in this section.nameStringThe ticket's name.
assigneesArrayThe individual
Users who are assigned to this ticket. This does not include Users who just have view access to this ticket. To fetch all Users and Teams that can access the ticket, use the GET /tickets/{ticket_id}/viewers endpoint.assigned_teamsArrayThe
Teams that are assigned to this ticket. This does not include Teams who just have view access to this ticket. To fetch all Users and Teams that can access this ticket, use the GET /tickets/{ticket_id}/viewers endpoint.creatorUUIDThe user who created this ticket. Must pass in a valid Merge ID, which can be obtained from the
id field in the Creator object.due_dateDateTime (ISO 8601)The ticket's due date.
statusEnumThe current status of the ticket. Must pass in one of the following choices:
OPEN, CLOSED, IN_PROGRESS, ON_HOLD.descriptionStringThe ticket’s description. HTML version of description is mapped if supported by the third-party platform.
collectionsArrayThe
Collections that this Ticket is included in.ticket_typeStringThe sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.
accountUUIDThe account associated with the ticket. Must pass in a valid Merge ID, which can be obtained from the
id field in the Account object.contactUUIDThe contact associated with the ticket. Must pass in a valid Merge ID, which can be obtained from the
id field in the Contact object.parent_ticketUUIDThe ticket's parent ticket. Must pass in a valid Merge ID, which can be obtained from the
id field in the Parent_ticket object.access_levelEnumThe description of who is able to access a given ticket, or where access is inherited from. Must pass in one of the following choices:
COMPANY, PUBLIC, PRIVATE, COLLECTION.tagsArrayrolesArrayticket_urlStringThe 3rd party url of the Ticket.
priorityEnumThe priority or urgency of the Ticket. Must pass in one of the following choices:
URGENT, HIGH, NORMAL, LOW.completed_atDateTime (ISO 8601)When the ticket was completed.
integration_paramsObjectlinked_account_paramsObjectremote_fieldsArrayField support by integration
Use the /linked-accounts endpoint to pull platform support information
Asana
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported PATCH Model Parameters
assigneesArrayOptional
descriptionStringOptional
due_dateDateTime (ISO 8601)Optional
nameStringOptional
parent_ticketUUIDOptional
remote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
tagsArrayOptional
ticket_typeStringOptional
Azure DevOps
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported PATCH Model Parameters
assigneesArrayOptional
descriptionStringOptional
nameStringOptional
remote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
tagsArrayOptional
ticket_typeStringOptional
ClickUp
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported PATCH Model Parameters
assigneesArrayOptional
descriptionStringOptional
due_dateDateTime (ISO 8601)Optional
nameStringOptional
parent_ticketUUIDOptional
priorityEnumOptional
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
tagsArrayOptional
Freshdesk
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported PATCH Model Parameters
assigneesArrayOptional
contactUUIDOptional
descriptionStringOptional
due_dateDateTime (ISO 8601)Optional
nameStringOptional
priorityEnumOptional
remote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
tagsArrayOptional
ticket_typeStringOptional
GitHub Issues
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported PATCH Model Parameters
assigneesArrayOptional
collectionsArrayOptional
descriptionStringOptional
nameStringOptional
remote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
tagsArrayOptional
ticket_typeStringOptional
ticket_urlStringOptional
Intercom
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported PATCH Model Parameters
remote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
Jira
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported PATCH Model Parameters
assigneesArrayOptional
descriptionStringOptional
due_dateDateTime (ISO 8601)Optional
nameStringOptional
priorityEnumOptional
remote_created_atDateTime (ISO 8601)Optional
remote_fieldsRemoteField[]remote_field_classobjectvalueobjectremote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
tagsArrayOptional
ticket_typeStringOptional
Jira Data Center
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported PATCH Model Parameters
assigneesArrayOptional
attachmentsAttachment[]idstringremote_idstringcreated_atstringmodified_atstringfile_namestringticketstringfile_urlstringcontent_typestringuploaded_bystringremote_created_atstringremote_was_deletedbooleanfield_mappingsobjectremote_dataarraycollectionsArrayOptional
completed_atDateTime (ISO 8601)Optional
creatorUUIDOptional
descriptionStringOptional
due_dateDateTime (ISO 8601)Optional
nameStringOptional
parent_ticketUUIDOptional
priorityEnumOptional
remote_created_atDateTime (ISO 8601)Optional
remote_dataRemoteData[]pathstringdatastringremote_fieldsRemoteField[]remote_field_classobjectvalueobjectremote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
tagsArrayOptional
ticket_typeStringOptional
ticket_urlStringOptional
Jira Service Management
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported PATCH Model Parameters
assigneesArrayOptional
descriptionStringOptional
due_dateDateTime (ISO 8601)Optional
nameStringOptional
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
tagsArrayOptional
ticket_typeStringOptional
Linear
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported PATCH Model Parameters
access_levelEnumOptional
assigneesArrayOptional
collectionsArrayOptional
descriptionStringOptional
due_dateDateTime (ISO 8601)Optional
nameStringOptional
parent_ticketUUIDOptional
priorityEnumOptional
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
tagsArrayOptional
Rally
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported PATCH Model Parameters
assigneesArrayOptional
collectionsArrayOptional
descriptionStringOptional
due_dateDateTime (ISO 8601)Optional
nameStringOptional
parent_ticketUUIDOptional
priorityEnumOptional
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
tagsArrayOptional
Salesforce Service Cloud
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported PATCH Model Parameters
assigneesArrayOptional
descriptionStringOptional
nameStringOptional
parent_ticketUUIDOptional
priorityEnumOptional
remote_idStringOptional
statusEnumOptional
ServiceNow
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported PATCH Model Parameters
accountUUIDOptional
assigned_teamsArrayOptional
assigneesArrayOptional
attachmentsAttachment[]idstringremote_idstringcreated_atstringmodified_atstringfile_namestringticketstringfile_urlstringcontent_typestringuploaded_bystringremote_created_atstringremote_was_deletedbooleanfield_mappingsobjectremote_dataarraycompleted_atDateTime (ISO 8601)Optional
contactUUIDOptional
creatorUUIDOptional
descriptionStringOptional
due_dateDateTime (ISO 8601)Optional
nameStringOptional
parent_ticketUUIDOptional
priorityEnumOptional
remote_fieldsRemoteField[]remote_field_classobjectvalueobjectremote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
tagsArrayOptional
Trello
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported PATCH Model Parameters
assigneesArrayOptional
collectionsArrayOptional
descriptionStringOptional
due_dateDateTime (ISO 8601)Optional
nameStringOptional
remote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
tagsArrayOptional
Wrike
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported PATCH Model Parameters
assigneesArrayOptional
collectionsArrayOptional
descriptionStringOptional
due_dateDateTime (ISO 8601)Optional
nameStringOptional
parent_ticketUUIDOptional
priorityEnumOptional
remote_dataRemoteData[]pathstringdatastringremote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
ticket_typeStringOptional
ticket_urlStringOptional
Zendesk
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported PATCH Model Parameters
assigneesArrayOptional
due_dateDateTime (ISO 8601)Optional
nameStringOptional
priorityEnumOptional
remote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
tagsArrayOptional
ticket_typeStringOptional
GET
/tickets/{ticket_id}/viewers
Betahttps://api.merge.dev/api/ticketing/v1/tickets/{ticket_id}/viewers
US
EU
APAC
Returns a list of Viewer objects that point to a User id or Team id that is either an assignee or viewer on a Ticket with the given id. Learn more.
Query & path parameters
cursorStringOptional
The pagination cursor value.
expandStringOptional
Which relations should be returned in expanded form. Multiple relation names should be comma separated without spaces.
include_deleted_dataBooleanOptional
Indicates whether or not this object has been deleted in the third party platform. Full coverage deletion detection is a premium add-on. Native deletion detection is offered for free with limited coverage. Learn more.
include_remote_dataBooleanOptional
Whether to include the original data Merge fetched from the third-party to produce these models.
include_shell_dataBooleanOptional
Whether to include shell records. Shell records are empty records (they may contain some metadata but all other fields are null).
page_sizeIntegerOptional
Number of results to return per page.
ticket_idUUIDRequired
Field support by integration
Use the /linked-accounts endpoint to pull platform support information
Aha!
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringcontent_typestringremote_created_atstringcollectionsArraycreatorUUIDdescriptionStringdue_dateDateTime (ISO 8601)nameStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumtagsArrayticket_typeStringticket_urlStringAsana
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
access_levelEnumassigned_teamsArrayassigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringremote_created_atstringcollectionsArraycompleted_atDateTime (ISO 8601)creatorUUIDdescriptionStringdue_dateDateTime (ISO 8601)nameStringparent_ticketUUIDremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_fieldsRemoteField[]remote_field_classobjectvalueobjectremote_idStringremote_updated_atDateTime (ISO 8601)rolesArraystatusEnumtagsArrayticket_typeStringticket_urlStringAzure DevOps
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringremote_created_atstringcollectionsArraycompleted_atDateTime (ISO 8601)creatorUUIDdescriptionStringdue_dateDateTime (ISO 8601)nameStringparent_ticketUUIDpriorityEnumremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_fieldsRemoteField[]remote_field_classobjectvalueobjectremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumtagsArrayticket_typeStringticket_urlStringBasecamp
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArraycollectionsArraycompleted_atDateTime (ISO 8601)descriptionStringdue_dateDateTime (ISO 8601)nameStringremote_created_atDateTime (ISO 8601)remote_idStringremote_updated_atDateTime (ISO 8601)statusEnumticket_urlStringBitbucket
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringcollectionsArraycreatorUUIDdescriptionStringnameStringpriorityEnumremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumticket_typeStringticket_urlStringClickUp
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigned_teamsArrayassigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringcontent_typestringuploaded_bystringremote_created_atstringcollectionsArraycompleted_atDateTime (ISO 8601)creatorUUIDdescriptionStringdue_dateDateTime (ISO 8601)nameStringparent_ticketUUIDpriorityEnumremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumtagsArrayticket_urlStringDixa
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArraycompleted_atDateTime (ISO 8601)contactUUIDnameStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumticket_typeStringFreshdesk
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
accountUUIDassigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringcontent_typestringremote_created_atstringcompleted_atDateTime (ISO 8601)contactUUIDdescriptionStringdue_dateDateTime (ISO 8601)nameStringpriorityEnumremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumtagsArrayticket_typeStringticket_urlStringFreshservice
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringcontent_typestringremote_created_atstringcompleted_atDateTime (ISO 8601)contactUUIDdescriptionStringdue_dateDateTime (ISO 8601)nameStringpriorityEnumremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumticket_typeStringticket_urlStringFront
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringcontent_typestringuploaded_bystringremote_created_atstringcollectionsArraycontactUUIDnameStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringstatusEnumtagsArrayticket_urlStringGitHub Issues
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArraycollectionsArraycompleted_atDateTime (ISO 8601)creatorUUIDdescriptionStringnameStringparent_ticketUUIDremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumtagsArrayticket_typeStringticket_urlStringGitLab
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArraycollectionsArraycompleted_atDateTime (ISO 8601)descriptionStringdue_dateDateTime (ISO 8601)nameStringpriorityEnumremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumtagsArrayticket_typeStringticket_urlStringGladly
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArraycollectionsArraycontactUUIDdescriptionStringdue_dateDateTime (ISO 8601)nameStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumticket_typeStringticket_urlStringGorgias
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringcontent_typestringuploaded_bystringremote_created_atstringcompleted_atDateTime (ISO 8601)contactUUIDdescriptionStringnameStringpriorityEnumremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumtagsArrayticket_urlStringHeight
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArraycollectionsArraycompleted_atDateTime (ISO 8601)descriptionStringnameStringparent_ticketUUIDremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumticket_urlStringHelp Scout
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringcontent_typestringuploaded_bystringremote_created_atstringcollectionsArraycompleted_atDateTime (ISO 8601)contactUUIDdescriptionStringnameStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumtagsArrayticket_typeStringticket_urlStringHive
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringuploaded_bystringremote_created_atstringcollectionsArraycompleted_atDateTime (ISO 8601)descriptionStringdue_dateDateTime (ISO 8601)nameStringparent_ticketUUIDpriorityEnumremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumticket_urlStringHubspot Ticketing
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArraycompleted_atDateTime (ISO 8601)creatorUUIDdescriptionStringnameStringpriorityEnumremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumtagsArrayIntercom
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArraycompleted_atDateTime (ISO 8601)contactUUIDcreatorUUIDdescriptionStringnameStringpriorityEnumremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumtagsArrayticket_typeStringticket_urlStringIronclad
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringcontent_typestringcompleted_atDateTime (ISO 8601)nameStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumticket_urlStringJira
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
access_levelEnumassigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringcontent_typestringuploaded_bystringremote_created_atstringcollectionsArraycompleted_atDateTime (ISO 8601)contactUUIDcreatorUUIDdescriptionStringdue_dateDateTime (ISO 8601)nameStringparent_ticketUUIDpriorityEnumremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_fieldsRemoteField[]remote_field_classobjectvalueobjectremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumtagsArrayticket_typeStringticket_urlStringJira Data Center
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringcontent_typestringuploaded_bystringremote_created_atstringcollectionsArraycompleted_atDateTime (ISO 8601)creatorUUIDdescriptionStringdue_dateDateTime (ISO 8601)nameStringparent_ticketUUIDpriorityEnumremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_fieldsRemoteField[]remote_field_classobjectvalueobjectremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumtagsArrayticket_typeStringticket_urlStringJira Service Management
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringcontent_typestringuploaded_bystringremote_created_atstringcollectionsArraycompleted_atDateTime (ISO 8601)contactUUIDcreatorUUIDdescriptionStringdue_dateDateTime (ISO 8601)nameStringparent_ticketUUIDpriorityEnumremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumtagsArrayticket_typeStringticket_urlStringKustomer
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
accountUUIDassigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringcontent_typestringuploaded_bystringremote_created_atstringcompleted_atDateTime (ISO 8601)contactUUIDdescriptionStringnameStringpriorityEnumremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumtagsArrayLinear
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
access_levelEnumassigneesArrayattachmentsAttachment[]remote_idstringticketstringfile_urlstringremote_created_atstringcollectionsArraycompleted_atDateTime (ISO 8601)creatorUUIDdescriptionStringdue_dateDateTime (ISO 8601)nameStringparent_ticketUUIDpriorityEnumremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumtagsArrayticket_urlStringPivotal Tracker
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringcontent_typestringuploaded_bystringremote_created_atstringcollectionsArraydescriptionStringnameStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumtagsArrayticket_typeStringticket_urlStringRally
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringcontent_typestringuploaded_bystringremote_created_atstringcollectionsArraycreatorUUIDdescriptionStringdue_dateDateTime (ISO 8601)nameStringparent_ticketUUIDpriorityEnumremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumtagsArrayticket_typeStringticket_urlStringRe:amaze
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArraycontactUUIDdescriptionStringnameStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumtagsArrayticket_urlStringSalesforce Service Cloud
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
accountUUIDassigned_teamsArrayassigneesArraycollectionsArraycompleted_atDateTime (ISO 8601)contactUUIDcreatorUUIDdescriptionStringnameStringparent_ticketUUIDpriorityEnumremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumticket_typeStringticket_urlStringServiceNow
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
accountUUIDassigned_teamsArrayassigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringcontent_typestringremote_created_atstringcompleted_atDateTime (ISO 8601)contactUUIDcreatorUUIDdescriptionStringdue_dateDateTime (ISO 8601)nameStringparent_ticketUUIDpriorityEnumremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_fieldsRemoteField[]remote_field_classobjectvalueobjectremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumtagsArrayticket_typeStringticket_urlStringShortcut
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringcontent_typestringuploaded_bystringremote_created_atstringcollectionsArraycompleted_atDateTime (ISO 8601)descriptionStringdue_dateDateTime (ISO 8601)nameStringparent_ticketUUIDremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumtagsArrayticket_typeStringticket_urlStringSpotDraft
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
attachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringnameStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringstatusEnumticket_urlStringTeamwork
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringuploaded_bystringremote_created_atstringcollectionsArraycompleted_atDateTime (ISO 8601)creatorUUIDdescriptionStringdue_dateDateTime (ISO 8601)nameStringparent_ticketUUIDpriorityEnumremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumtagsArrayticket_urlStringTrello
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringcontent_typestringuploaded_bystringremote_created_atstringcollectionsArraydescriptionStringdue_dateDateTime (ISO 8601)nameStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumtagsArrayticket_urlStringWrike
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
accountUUIDassigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringcontent_typestringuploaded_bystringremote_created_atstringcollectionsArraycompleted_atDateTime (ISO 8601)creatorUUIDdescriptionStringdue_dateDateTime (ISO 8601)nameStringparent_ticketUUIDpriorityEnumremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumticket_typeStringticket_urlStringZendesk
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
accountUUIDassigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringcontent_typestringuploaded_bystringremote_created_atstringcompleted_atDateTime (ISO 8601)contactUUIDdescriptionStringdue_dateDateTime (ISO 8601)nameStringpriorityEnumremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumtagsArrayticket_typeStringticket_urlStringZoho BugTracker
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
assigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringcontent_typestringuploaded_bystringremote_created_atstringcollectionsArraydescriptionStringdue_dateDateTime (ISO 8601)nameStringpriorityEnumremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumtagsArrayticket_typeStringticket_urlStringZoho Desk
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
accountUUIDassigneesArrayattachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringuploaded_bystringremote_created_atstringcompleted_atDateTime (ISO 8601)contactUUIDdue_dateDateTime (ISO 8601)nameStringpriorityEnumremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringremote_updated_atDateTime (ISO 8601)statusEnumtagsArrayticket_typeStringticket_urlStringGET
/tickets/meta/patch/{id}
https://api.merge.dev/api/ticketing/v1/tickets/meta/patch/{id}
US
EU
APAC
Returns metadata for Ticket PATCHs.
Query & path parameters
idUUIDRequired
Field support by integration
Use the /linked-accounts endpoint to pull platform support information
Asana
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported PATCH Model Parameters
assigneesArrayOptional
descriptionStringOptional
due_dateDateTime (ISO 8601)Optional
nameStringOptional
parent_ticketUUIDOptional
remote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
tagsArrayOptional
ticket_typeStringOptional
Azure DevOps
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported PATCH Model Parameters
assigneesArrayOptional
descriptionStringOptional
nameStringOptional
remote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
tagsArrayOptional
ticket_typeStringOptional
ClickUp
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported PATCH Model Parameters
assigneesArrayOptional
descriptionStringOptional
due_dateDateTime (ISO 8601)Optional
nameStringOptional
parent_ticketUUIDOptional
priorityEnumOptional
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
tagsArrayOptional
Freshdesk
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported PATCH Model Parameters
assigneesArrayOptional
contactUUIDOptional
descriptionStringOptional
due_dateDateTime (ISO 8601)Optional
nameStringOptional
priorityEnumOptional
remote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
tagsArrayOptional
ticket_typeStringOptional
GitHub Issues
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported PATCH Model Parameters
assigneesArrayOptional
collectionsArrayOptional
descriptionStringOptional
nameStringOptional
remote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
tagsArrayOptional
ticket_typeStringOptional
ticket_urlStringOptional
Intercom
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported PATCH Model Parameters
remote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
Jira
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported PATCH Model Parameters
assigneesArrayOptional
descriptionStringOptional
due_dateDateTime (ISO 8601)Optional
nameStringOptional
priorityEnumOptional
remote_created_atDateTime (ISO 8601)Optional
remote_fieldsRemoteField[]remote_field_classobjectvalueobjectremote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
tagsArrayOptional
ticket_typeStringOptional
Jira Data Center
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported PATCH Model Parameters
assigneesArrayOptional
attachmentsAttachment[]idstringremote_idstringcreated_atstringmodified_atstringfile_namestringticketstringfile_urlstringcontent_typestringuploaded_bystringremote_created_atstringremote_was_deletedbooleanfield_mappingsobjectremote_dataarraycollectionsArrayOptional
completed_atDateTime (ISO 8601)Optional
creatorUUIDOptional
descriptionStringOptional
due_dateDateTime (ISO 8601)Optional
nameStringOptional
parent_ticketUUIDOptional
priorityEnumOptional
remote_created_atDateTime (ISO 8601)Optional
remote_dataRemoteData[]pathstringdatastringremote_fieldsRemoteField[]remote_field_classobjectvalueobjectremote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
tagsArrayOptional
ticket_typeStringOptional
ticket_urlStringOptional
Jira Service Management
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported PATCH Model Parameters
assigneesArrayOptional
descriptionStringOptional
due_dateDateTime (ISO 8601)Optional
nameStringOptional
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
tagsArrayOptional
ticket_typeStringOptional
Linear
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported PATCH Model Parameters
access_levelEnumOptional
assigneesArrayOptional
collectionsArrayOptional
descriptionStringOptional
due_dateDateTime (ISO 8601)Optional
nameStringOptional
parent_ticketUUIDOptional
priorityEnumOptional
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
tagsArrayOptional
Rally
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported PATCH Model Parameters
assigneesArrayOptional
collectionsArrayOptional
descriptionStringOptional
due_dateDateTime (ISO 8601)Optional
nameStringOptional
parent_ticketUUIDOptional
priorityEnumOptional
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
tagsArrayOptional
Salesforce Service Cloud
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported PATCH Model Parameters
assigneesArrayOptional
descriptionStringOptional
nameStringOptional
parent_ticketUUIDOptional
priorityEnumOptional
remote_idStringOptional
statusEnumOptional
ServiceNow
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported PATCH Model Parameters
accountUUIDOptional
assigned_teamsArrayOptional
assigneesArrayOptional
attachmentsAttachment[]idstringremote_idstringcreated_atstringmodified_atstringfile_namestringticketstringfile_urlstringcontent_typestringuploaded_bystringremote_created_atstringremote_was_deletedbooleanfield_mappingsobjectremote_dataarraycompleted_atDateTime (ISO 8601)Optional
contactUUIDOptional
creatorUUIDOptional
descriptionStringOptional
due_dateDateTime (ISO 8601)Optional
nameStringOptional
parent_ticketUUIDOptional
priorityEnumOptional
remote_fieldsRemoteField[]remote_field_classobjectvalueobjectremote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
tagsArrayOptional
Trello
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported PATCH Model Parameters
assigneesArrayOptional
collectionsArrayOptional
descriptionStringOptional
due_dateDateTime (ISO 8601)Optional
nameStringOptional
remote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
tagsArrayOptional
Wrike
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported PATCH Model Parameters
assigneesArrayOptional
collectionsArrayOptional
descriptionStringOptional
due_dateDateTime (ISO 8601)Optional
nameStringOptional
parent_ticketUUIDOptional
priorityEnumOptional
remote_dataRemoteData[]pathstringdatastringremote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
ticket_typeStringOptional
ticket_urlStringOptional
Zendesk
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported PATCH Model Parameters
assigneesArrayOptional
due_dateDateTime (ISO 8601)Optional
nameStringOptional
priorityEnumOptional
remote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
tagsArrayOptional
ticket_typeStringOptional
GET
/tickets/meta/post
https://api.merge.dev/api/ticketing/v1/tickets/meta/post
US
EU
APAC
Returns metadata for Ticket POSTs.
Query & path parameters
collection_idStringOptional
If provided, will only return tickets for this collection.
ticket_typeStringOptional
If provided, will only return tickets for this ticket type.
Field support by integration
Use the /linked-accounts endpoint to pull platform support information
Aha!
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
assigneesArrayOptional
collectionsArrayOptional
creatorUUIDOptional
descriptionStringRequired
due_dateDateTime (ISO 8601)Optional
nameStringRequired
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
tagsArrayOptional
ticket_typeStringRequired
ticket_urlStringOptional
Additional POST Parameters
remote_fieldsObjectRequired
remote_field_classStringRequired
valueStringRequired
Asana
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
assigneesArrayOptional
collectionsArrayOptional
descriptionStringOptional
due_dateDateTime (ISO 8601)Optional
nameStringOptional
parent_ticketUUIDOptional
remote_created_atDateTime (ISO 8601)Optional
remote_fieldsRemoteField[]remote_field_classobjectvalueobjectremote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
tagsArrayOptional
ticket_typeStringOptional
ticket_urlStringOptional
Azure DevOps
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
assigneesArrayOptional
collectionsArrayRequired
descriptionStringOptional
nameStringRequired
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
tagsArrayOptional
ticket_typeStringRequired
ticket_urlStringOptional
Basecamp
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
assigneesArrayOptional
collectionsArrayRequired
descriptionStringOptional
due_dateDateTime (ISO 8601)Optional
nameStringRequired
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
ticket_urlStringOptional
Bitbucket
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
assigneesArrayOptional
collectionsArrayRequired
creatorUUIDOptional
descriptionStringOptional
nameStringRequired
priorityEnumOptional
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
ticket_typeStringOptional
ticket_urlStringOptional
ClickUp
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
assigneesArrayOptional
collectionsArrayRequired
descriptionStringOptional
due_dateDateTime (ISO 8601)Optional
nameStringRequired
parent_ticketUUIDOptional
priorityEnumOptional
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
tagsArrayOptional
ticket_urlStringOptional
Freshdesk
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
accountUUIDOptional
assigneesArrayOptional
contactUUIDOptional
descriptionStringRequired
due_dateDateTime (ISO 8601)Optional
nameStringRequired
priorityEnumOptional
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumRequired
tagsArrayOptional
ticket_typeStringOptional
ticket_urlStringOptional
Additional POST Parameters
integration_paramsObjectRequired
emailStringRequired
remote_fieldsObjectRequired
remote_field_classStringRequired
valueStringRequired
Freshservice
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
assigneesArrayOptional
contactUUIDOptional
descriptionStringRequired
due_dateDateTime (ISO 8601)Optional
nameStringRequired
priorityEnumOptional
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumRequired
ticket_typeStringOptional
ticket_urlStringOptional
Additional POST Parameters
integration_paramsObjectRequired
emailStringRequired
remote_fieldsObjectRequired
remote_field_classStringRequired
valueStringRequired
Front
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
assigneesArrayOptional
collectionsArrayRequired
contactUUIDOptional
descriptionStringRequired
nameStringRequired
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
statusEnumOptional
tagsArrayOptional
ticket_urlStringOptional
GitHub Issues
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
assigneesArrayOptional
collectionsArrayRequired
descriptionStringOptional
nameStringRequired
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
tagsArrayOptional
ticket_typeStringOptional
ticket_urlStringOptional
Additional POST Parameters
remote_fieldsObjectRequired
remote_field_classStringRequired
GitLab
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
assigneesArrayOptional
collectionsArrayRequired
descriptionStringOptional
due_dateDateTime (ISO 8601)Optional
nameStringRequired
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
tagsArrayOptional
ticket_typeStringOptional
ticket_urlStringOptional
Gladly
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
assigneesArrayOptional
collectionsArrayRequired
contactUUIDOptional
due_dateDateTime (ISO 8601)Required
nameStringRequired
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
statusEnumOptional
ticket_typeStringOptional
ticket_urlStringOptional
Additional POST Parameters
integration_paramsObjectRequired
contact_emailStringRequired
contact_nameStringRequired
Height
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
assigneesArrayOptional
collectionsArrayRequired
completed_atDateTime (ISO 8601)Optional
descriptionStringOptional
nameStringRequired
parent_ticketUUIDOptional
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
ticket_urlStringOptional
Additional POST Parameters
remote_fieldsObjectRequired
remote_field_classStringRequired
valueStringRequired
Help Scout
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
collectionsArrayRequired
contactUUIDOptional
descriptionStringRequired
nameStringRequired
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
ticket_typeStringOptional
ticket_urlStringOptional
Additional POST Parameters
integration_paramsObjectRequired
contact_emailStringRequired
Hive
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
assigneesArrayRequired
collectionsArrayOptional
descriptionStringOptional
due_dateDateTime (ISO 8601)Optional
nameStringRequired
parent_ticketUUIDOptional
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
tagsArrayOptional
ticket_urlStringOptional
Additional POST Parameters
integration_paramsObjectRequired
workspace_idStringRequired
Intercom
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
assigneesArrayOptional
completed_atDateTime (ISO 8601)Optional
contactUUIDRequired
creatorUUIDOptional
descriptionStringRequired
nameStringOptional
priorityEnumOptional
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
ticket_typeStringOptional
ticket_urlStringOptional
Additional POST Parameters
remote_fieldsObjectRequired
remote_field_classStringRequired
valueStringRequired
Ironclad
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
creatorUUIDRequired
nameStringOptional
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
ticket_urlStringOptional
Additional POST Parameters
integration_paramsObjectRequired
template_remote_idStringRequired
linked_account_paramsStringRequired
Jira
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
assigneesArrayOptional
collectionsArrayRequired
contactUUIDOptional
creatorUUIDOptional
descriptionStringOptional
due_dateDateTime (ISO 8601)Optional
nameStringRequired
parent_ticketUUIDOptional
priorityEnumOptional
remote_created_atDateTime (ISO 8601)Optional
remote_fieldsRemoteField[]remote_field_classobjectvalueobjectremote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
tagsArrayOptional
ticket_typeStringRequired
ticket_urlStringOptional
Jira Data Center
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
assigneesArrayOptional
attachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringcontent_typestringuploaded_bystringremote_created_atstringcollectionsArrayRequired
completed_atDateTime (ISO 8601)Optional
creatorUUIDOptional
descriptionStringOptional
due_dateDateTime (ISO 8601)Optional
nameStringRequired
parent_ticketUUIDOptional
priorityEnumOptional
remote_created_atDateTime (ISO 8601)Optional
remote_fieldsRemoteField[]remote_field_classobjectvalueobjectremote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
tagsArrayOptional
ticket_typeStringRequired
ticket_urlStringOptional
Jira Service Management
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
assigneesArrayOptional
collectionsArrayRequired
completed_atDateTime (ISO 8601)Optional
contactUUIDOptional
creatorUUIDOptional
descriptionStringOptional
due_dateDateTime (ISO 8601)Optional
nameStringRequired
priorityEnumOptional
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
tagsArrayOptional
ticket_typeStringRequired
ticket_urlStringOptional
Kustomer
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
accountUUIDOptional
assigneesArrayOptional
contactUUIDOptional
nameStringRequired
priorityEnumOptional
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
tagsArrayOptional
Additional POST Parameters
integration_paramsObjectRequired
contact_emailStringRequired
contact_nameStringRequired
Linear
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
access_levelEnumOptional
assigneesArrayOptional
collectionsArrayRequired
creatorUUIDOptional
descriptionStringOptional
due_dateDateTime (ISO 8601)Optional
nameStringRequired
parent_ticketUUIDOptional
priorityEnumOptional
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
tagsArrayOptional
ticket_urlStringOptional
Additional POST Parameters
integration_paramsObjectRequired
team_merge_idStringRequired
remote_fieldsObjectRequired
remote_field_classStringRequired
valueStringRequired
Pivotal Tracker
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
assigneesArrayOptional
collectionsArrayRequired
descriptionStringOptional
nameStringRequired
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
tagsArrayOptional
ticket_typeStringRequired
ticket_urlStringOptional
Rally
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
assigneesArrayOptional
collectionsArrayOptional
creatorUUIDOptional
descriptionStringOptional
due_dateDateTime (ISO 8601)Optional
nameStringRequired
parent_ticketUUIDOptional
priorityEnumOptional
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
tagsArrayOptional
ticket_typeStringRequired
ticket_urlStringOptional
Additional POST Parameters
remote_fieldsObjectRequired
remote_field_classStringRequired
valueStringRequired
Salesforce Service Cloud
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
assigneesArrayRequired
descriptionStringOptional
nameStringRequired
parent_ticketUUIDOptional
priorityEnumOptional
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
ticket_typeStringOptional
ticket_urlStringOptional
Additional POST Parameters
integration_paramsObjectRequired
statusStringRequired
remote_fieldsObjectRequired
remote_field_classStringRequired
ServiceNow
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
accountUUIDOptional
assigned_teamsArrayOptional
assigneesArrayOptional
attachmentsAttachment[]remote_idstringfile_namestringticketstringfile_urlstringcontent_typestringremote_created_atstringcompleted_atDateTime (ISO 8601)Optional
contactUUIDOptional
creatorUUIDOptional
descriptionStringOptional
due_dateDateTime (ISO 8601)Optional
nameStringOptional
parent_ticketUUIDOptional
priorityEnumOptional
remote_created_atDateTime (ISO 8601)Optional
remote_fieldsRemoteField[]remote_field_classobjectvalueobjectremote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
tagsArrayOptional
ticket_typeStringRequired
ticket_urlStringOptional
Shortcut
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
assigneesArrayOptional
collectionsArrayRequired
descriptionStringOptional
due_dateDateTime (ISO 8601)Optional
nameStringRequired
parent_ticketUUIDOptional
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
tagsArrayOptional
ticket_typeStringOptional
SpotDraft
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
nameStringRequired
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
statusEnumOptional
ticket_urlStringOptional
Additional POST Parameters
creatorStringRequired
integration_paramsObjectRequired
counter_party_emailStringRequired
counter_party_first_nameStringRequired
counter_party_last_nameStringRequired
template_remote_idStringRequired
remote_fieldsObjectRequired
remote_field_classStringRequired
valueStringRequired
Teamwork
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
assigneesArrayOptional
collectionsArrayRequired
creatorUUIDOptional
descriptionStringOptional
due_dateDateTime (ISO 8601)Optional
nameStringRequired
priorityEnumOptional
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
tagsArrayOptional
ticket_urlStringOptional
Additional POST Parameters
projectObjectRequired
idStringRequired
remote_fieldsObjectRequired
remote_field_classStringRequired
valueStringRequired
Trello
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
assigneesArrayOptional
collectionsArrayRequired
descriptionStringOptional
due_dateDateTime (ISO 8601)Optional
nameStringOptional
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
tagsArrayOptional
ticket_urlStringOptional
Additional POST Parameters
remote_fieldsObjectRequired
remote_field_classStringRequired
Wrike
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
accountUUIDOptional
assigneesArrayOptional
collectionsArrayRequired
descriptionStringOptional
due_dateDateTime (ISO 8601)Optional
nameStringRequired
parent_ticketUUIDOptional
priorityEnumOptional
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
ticket_typeStringOptional
ticket_urlStringOptional
Additional POST Parameters
remote_fieldsObjectRequired
remote_field_classStringRequired
valueStringRequired
Zendesk
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
accountUUIDOptional
assigneesArrayOptional
contactUUIDOptional
creatorUUIDOptional
descriptionStringRequired
due_dateDateTime (ISO 8601)Optional
nameStringOptional
priorityEnumOptional
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
tagsArrayOptional
ticket_typeStringOptional
ticket_urlStringOptional
Additional POST Parameters
remote_fieldsObjectRequired
remote_field_classStringRequired
Zoho BugTracker
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
assigneesArrayOptional
collectionsArrayRequired
descriptionStringOptional
due_dateDateTime (ISO 8601)Optional
nameStringRequired
priorityEnumOptional
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
ticket_typeStringOptional
ticket_urlStringOptional
Additional POST Parameters
remote_fieldsObjectRequired
remote_field_classStringRequired
valueStringRequired
Zoho Desk
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
accountUUIDOptional
assigneesArrayOptional
contactUUIDRequired
descriptionStringOptional
due_dateDateTime (ISO 8601)Optional
nameStringRequired
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
remote_updated_atDateTime (ISO 8601)Optional
statusEnumOptional
ticket_typeStringOptional
ticket_urlStringOptional
Additional POST Parameters
integration_paramsObjectRequired
department_idStringRequired
GET
/tickets/remote-field-classes
Betahttps://api.merge.dev/api/ticketing/v1/tickets/remote-field-classes
US
EU
APAC
Returns a list of RemoteFieldClass objects.
Query & path parameters
cursorStringOptional
The pagination cursor value.
idsStringOptional
If provided, will only return remote field classes with the
ids in this listinclude_deleted_dataBooleanOptional
Indicates whether or not this object has been deleted in the third party platform. Full coverage deletion detection is a premium add-on. Native deletion detection is offered for free with limited coverage. Learn more.
include_remote_dataBooleanOptional
Whether to include the original data Merge fetched from the third-party to produce these models.
include_shell_dataBooleanOptional
Whether to include shell records. Shell records are empty records (they may contain some metadata but all other fields are null).
is_common_model_fieldBooleanOptional
If provided, will only return remote field classes with this is_common_model_field value
is_customBooleanOptional
If provided, will only return remote fields classes with this is_custom value
page_sizeIntegerOptional
Number of results to return per page.