Teams

The Team object is used to represent a team within the company receiving the ticket.

The Team object

Properties


idString
Required

remote_idString
Optional
The third-party API ID of the matching object.

nameString
Optional
The team's name.

descriptionString
Optional
The team's description.

remote_was_deletedBoolean
Required
Indicates whether or not this object has been deleted by third party webhooks.

field_mappingsObject
Optional

remote_dataRemoteData[]
Optional

The Team object
JSON
{
"id": "17a54124-287f-494d-965e-3c5b330c9a68",
"remote_id": "19202938",
"name": "Platform",
"description": "Platform and Integrations Team",
"remote_was_deleted": true,
Show advanced fields
}

GET

/teams

Returns a list of Team objects.


Header Parameters


AuthorizationString
Required
Token-based authentication with required prefix "Bearer"

X-Account-TokenString
Required
Token identifying the end user.

Query & Path Parameters


created_afterString
Optional
If provided, will only return objects created after this datetime.

created_beforeString
Optional
If provided, will only return objects created before this datetime.

cursorString
Optional
The pagination cursor value.

include_deleted_dataBoolean
Optional
Whether to include data that was marked as deleted by third party webhooks.

include_remote_dataBoolean
Optional
Whether to include the original data Merge fetched from the third-party to produce these models.

modified_afterString
Optional
If provided, will only return objects modified after this datetime.

modified_beforeString
Optional
If provided, will only return objects modified before this datetime.

page_sizeInteger
Optional
Number of results to return per page.

remote_idString
Optional
The API provider's ID for the given object.

Response
JSON
{
"next": "cD0yMDIxLTAxLTA2KzAzJTNBMjQlM0E1My40MzQzMjYlMkIwMCUzQTAw",
"previous": "cj1sZXdwd2VycWVtY29zZnNkc2NzUWxNMEUxTXk0ME16UXpNallsTWtJ",
"results": [
{
"id": "17a54124-287f-494d-965e-3c5b330c9a68",
"remote_id": "19202938",
"name": "Platform",
"description": "Platform and Integrations Team",
"remote_was_deleted": true,
Show advanced fields
}
]
}
Field support by platform

Asana

Asana

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


descriptionString

nameString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString

Azure DevOps

Azure DevOps

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


descriptionString

nameString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString

ClickUp

ClickUp

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


nameString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString

Freshdesk

Freshdesk

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


descriptionString

nameString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString

Freshservice

Freshservice

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


descriptionString

nameString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString

Front

Front

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


nameString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString

GitHub Issues

GitHub Issues

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


descriptionString

nameString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString

Gladly

Gladly

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


descriptionString

nameString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString

Gorgias

Gorgias

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


descriptionString

nameString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString

Height

Height

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


nameString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString

Help Scout

Help Scout

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


nameString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString

Hive

Hive

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


nameString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString

Intercom

Intercom

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


nameString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString

Ironclad

Ironclad

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


nameString

remote_idString

Jira

Jira

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


nameString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString

Jira Service Management

Jira Service Management

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


nameString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString

Kustomer

Kustomer

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


nameString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString

Linear

Linear

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


descriptionString

nameString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString

ServiceNow

ServiceNow

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


descriptionString

nameString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString

Shortcut

Shortcut

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


descriptionString

nameString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString

Trello

Trello

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


descriptionString

nameString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString

Wrike

Wrike

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


nameString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString

Zendesk

Zendesk

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


descriptionString

nameString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString

Zoho Desk

Zoho Desk

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


descriptionString

nameString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString
Salesforce Service Cloud

Salesforce Service Cloud

Coming Soon
Targetprocess

Targetprocess

Coming Soon
Workfront

Workfront

Coming Soon
Hint: Use the /linked-accounts endpoint to pull platform support information.
GET

/teams/{id}

Returns a Team object with the given id.


Header Parameters


AuthorizationString
Required
Token-based authentication with required prefix "Bearer"

X-Account-TokenString
Required
Token identifying the end user.

Query & Path Parameters


idString
Required

include_remote_dataBoolean
Optional
Whether to include the original data Merge fetched from the third-party to produce these models.
Response
JSON
{
"id": "17a54124-287f-494d-965e-3c5b330c9a68",
"remote_id": "19202938",
"name": "Platform",
"description": "Platform and Integrations Team",
"remote_was_deleted": true,
Show advanced fields
}
Field support by platform

Asana

Asana

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


descriptionString

nameString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString

Azure DevOps

Azure DevOps

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


descriptionString

nameString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString

ClickUp

ClickUp

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


nameString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString

Freshdesk

Freshdesk

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


descriptionString

nameString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString

Freshservice

Freshservice

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


descriptionString

nameString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString

Front

Front

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


nameString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString

GitHub Issues

GitHub Issues

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


descriptionString

nameString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString

Gladly

Gladly

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


descriptionString

nameString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString

Gorgias

Gorgias

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


descriptionString

nameString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString

Height

Height

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


nameString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString

Help Scout

Help Scout

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


nameString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString

Hive

Hive

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


nameString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString

Intercom

Intercom

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


nameString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString

Ironclad

Ironclad

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


nameString

remote_idString

Jira

Jira

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


nameString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString

Jira Service Management

Jira Service Management

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


nameString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString

Kustomer

Kustomer

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


nameString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString

Linear

Linear

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


descriptionString

nameString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString

ServiceNow

ServiceNow

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


descriptionString

nameString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString

Shortcut

Shortcut

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


descriptionString

nameString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString

Trello

Trello

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


descriptionString

nameString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString

Wrike

Wrike

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


nameString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString

Zendesk

Zendesk

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


descriptionString

nameString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString

Zoho Desk

Zoho Desk

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


descriptionString

nameString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString
Salesforce Service Cloud

Salesforce Service Cloud

Coming Soon
Targetprocess

Targetprocess

Coming Soon
Workfront

Workfront

Coming Soon
Hint: Use the /linked-accounts endpoint to pull platform support information.