Accounts

The Account object is used to represent the account that a ticket is associated with.

The account is a company that may be a customer. This does not represent the company that is receiving the ticket.


The Account object
Properties

idString
Required

remote_idString
Optional
The third-party API ID of the matching object.

nameString
Optional
The account's name.

domainsArray
Optional
The account's domain names.

remote_was_deletedBoolean
Required
Indicates whether or not this object has been deleted by third party webhooks.

field_mappingsObject
Optional

modified_atString
Required
This is the datetime that this object was last updated by Merge

remote_dataRemoteData[]
Optional

The Account object
JSON
{
"id": "17a54124-287f-494d-965e-3c5b330c9a68",
"remote_id": "19202938",
"name": "Waystar Royco",
"domains": [
"waystar-royco.com",
"royco.com"
],
"remote_was_deleted": true,
Show advanced fields
}

GET
/accounts

Returns a list of Account objects.


Header Parameters

AuthorizationString
Required
Token-based authentication with required prefix "Bearer"

X-Account-TokenString
Required
Token identifying the end user.
Query & Path Parameters

created_afterString
Optional
If provided, will only return objects created after this datetime.

created_beforeString
Optional
If provided, will only return objects created before this datetime.

cursorString
Optional
The pagination cursor value.

include_deleted_dataBoolean
Optional
Whether to include data that was marked as deleted by third party webhooks.

include_remote_dataBoolean
Optional
Whether to include the original data Merge fetched from the third-party to produce these models.

modified_afterString
Optional
If provided, only objects synced by Merge after this date time will be returned.

modified_beforeString
Optional
If provided, only objects synced by Merge before this date time will be returned.

page_sizeInteger
Optional
Number of results to return per page.

remote_idString
Optional
The API provider's ID for the given object.

Response
JSON
{
"next": "cD0yMDIxLTAxLTA2KzAzJTNBMjQlM0E1My40MzQzMjYlMkIwMCUzQTAw",
"previous": "cj1sZXdwd2VycWVtY29zZnNkc2NzUWxNMEUxTXk0ME16UXpNallsTWtJ",
"results": [
{
"id": "17a54124-287f-494d-965e-3c5b330c9a68",
"remote_id": "19202938",
"name": "Waystar Royco",
"domains": [
"waystar-royco.com",
"royco.com"
],
"remote_was_deleted": true,
Show advanced fields
}
]
}
Field support by platform
Freshdesk
Freshdesk

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


domainsArray

nameString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString
Front
Front

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


domainsArray

nameString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString
Intercom
Intercom

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


domainsArray

nameString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString
Jira Service Management
Jira Service Management

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


nameString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString
Kustomer
Kustomer

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


nameString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString
Salesforce Service Cloud
Salesforce Service Cloud

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


domainsArray

nameString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString
ServiceNow
ServiceNow

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


domainsArray

nameString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString
Wrike
Wrike

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


nameString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString
Zendesk
Zendesk

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


domainsArray

nameString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString
Zoho Desk
Zoho Desk

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


domainsArray

nameString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString
Hint: Use the /linked-accounts endpoint to pull platform support information.
GET
/accounts/{id}

Returns an Account object with the given id.


Header Parameters

AuthorizationString
Required
Token-based authentication with required prefix "Bearer"

X-Account-TokenString
Required
Token identifying the end user.
Query & Path Parameters

idString
Required

include_remote_dataBoolean
Optional
Whether to include the original data Merge fetched from the third-party to produce these models.
Response
JSON
{
"id": "17a54124-287f-494d-965e-3c5b330c9a68",
"remote_id": "19202938",
"name": "Waystar Royco",
"domains": [
"waystar-royco.com",
"royco.com"
],
"remote_was_deleted": true,
Show advanced fields
}
Field support by platform
Freshdesk
Freshdesk

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


domainsArray

nameString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString
Front
Front

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


domainsArray

nameString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString
Intercom
Intercom

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


domainsArray

nameString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString
Jira Service Management
Jira Service Management

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


nameString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString
Kustomer
Kustomer

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


nameString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString
Salesforce Service Cloud
Salesforce Service Cloud

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


domainsArray

nameString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString
ServiceNow
ServiceNow

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


domainsArray

nameString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString
Wrike
Wrike

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


nameString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString
Zendesk
Zendesk

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


domainsArray

nameString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString
Zoho Desk
Zoho Desk

Merge supports Passthrough Requests to this platform's API

Supported Response Fields


domainsArray

nameString

remote_dataRemoteData[]
pathstring
dataobject

remote_idString
Hint: Use the /linked-accounts endpoint to pull platform support information.