Accounts

The Account object is used to represent the account that a ticket is associated with.

The account is a company that may be a customer. This does not represent the company that is receiving the ticket.

Properties

idUUID
Required

remote_idString
Optional
The third-party API ID of the matching object.

created_atDateTime (ISO 8601)
Required
The datetime that this object was created by Merge.

modified_atDateTime (ISO 8601)
Required
The datetime that this object was modified by Merge.

nameString
Optional
The account's name.

domainsArray
Optional
The account's domain names.

remote_was_deletedBoolean
Required
Indicates whether or not this object has been deleted in the third party platform.

field_mappingsObject
Optional

remote_dataRemoteData[]
Optional


GET
/accounts

https://api.merge.dev/api/ticketing/v1/accounts

US
EU

Returns a list of Account objects.


Query & Path Parameters

created_afterDateTime (ISO 8601)
Optional
If provided, will only return objects created after this datetime.

created_beforeDateTime (ISO 8601)
Optional
If provided, will only return objects created before this datetime.

cursorString
Optional
The pagination cursor value.

include_deleted_dataBoolean
Optional
Whether to include data that was marked as deleted by third party webhooks.

include_remote_dataBoolean
Optional
Whether to include the original data Merge fetched from the third-party to produce these models.

modified_afterDateTime (ISO 8601)
Optional
If provided, only objects synced by Merge after this date time will be returned.

modified_beforeDateTime (ISO 8601)
Optional
If provided, only objects synced by Merge before this date time will be returned.

page_sizeInteger
Optional
Number of results to return per page.

remote_idString
Optional
The API provider's ID for the given object.

Field support by integration
See all supported fields
Use the /linked-accounts endpoint to pull platform support information
Freshdesk
Freshdesk
Front
Front
Intercom
Intercom
Jira Service Management
Jira Service Management
Kustomer
Kustomer
Salesforce Service Cloud
Salesforce Service Cloud
ServiceNow
ServiceNow
Wrike
Wrike
Zendesk
Zendesk
Zoho Desk
Zoho Desk
GET
/accounts/{id}

https://api.merge.dev/api/ticketing/v1/accounts/{id}

US
EU

Returns an Account object with the given id.


Query & Path Parameters

idUUID
Required

include_remote_dataBoolean
Optional
Whether to include the original data Merge fetched from the third-party to produce these models.
Field support by integration
See all supported fields
Use the /linked-accounts endpoint to pull platform support information
Freshdesk
Freshdesk
Front
Front
Intercom
Intercom
Jira Service Management
Jira Service Management
Kustomer
Kustomer
Salesforce Service Cloud
Salesforce Service Cloud
ServiceNow
ServiceNow
Wrike
Wrike
Zendesk
Zendesk
Zoho Desk
Zoho Desk