Engagement
object is used to represent an interaction noted in a CRM system.owner
Stringcontent
Stringsubject
Stringdirection
EnumINBOUND
, OUTBOUND
, or -
in cases where there is no clear mapping - the original value passed through.engagement_type
Stringstart_time
Stringend_time
Stringaccount
Stringcontacts
Arrayremote_was_deleted
Booleanid
Stringremote_id
Stringfield_mappings
Objectmodified_at
Stringremote_data
RemoteData[]remote_fields
RemoteField[]{"owner": "0358cbc6-2040-430a-848e-aafacbadf3aa","content": "Call for negotiation","subject": "Call from customer","direction": "INBOUND","engagement_type": "0358cbc6-2040-430a-848e-aafacbadf3aa","start_time": "2022-02-10T00:00:00Z","end_time": "2022-02-10T00:05:00Z","account": "025fjlc6-6000-430a-848e-aafacbadf4fe","contacts": ["a7c55bc6-2940-c80a-848e-bbfacbfdf4fg"],"remote_was_deleted": true,"id": "03455bc6-6040-430a-848e-aafacbfdf4fg","remote_id": "19202938",Show advanced fields}
Returns a list of Engagement
objects.
Authorization
StringX-Account-Token
Stringcreated_after
Stringcreated_before
Stringcursor
Stringexpand
Stringinclude_deleted_data
Booleaninclude_remote_data
Booleaninclude_remote_fields
Booleanmodified_after
Stringmodified_before
Stringpage_size
Integerremote_id
String{"next": "cD0yMDIxLTAxLTA2KzAzJTNBMjQlM0E1My40MzQzMjYlMkIwMCUzQTAw","previous": "cj1sZXdwd2VycWVtY29zZnNkc2NzUWxNMEUxTXk0ME16UXpNallsTWtJ","results": [{"owner": "0358cbc6-2040-430a-848e-aafacbadf3aa","content": "Call for negotiation","subject": "Call from customer","direction": "INBOUND","engagement_type": "0358cbc6-2040-430a-848e-aafacbadf3aa","start_time": "2022-02-10T00:00:00Z","end_time": "2022-02-10T00:05:00Z","account": "025fjlc6-6000-430a-848e-aafacbadf4fe","contacts": ["a7c55bc6-2940-c80a-848e-bbfacbfdf4fg"],"remote_was_deleted": true,"id": "03455bc6-6040-430a-848e-aafacbfdf4fg","remote_id": "19202938",Show advanced fields}]}

Merge supports Passthrough Requests to this platform's API
Supported Response Fields
account
Stringcontent
Stringend_time
Stringengagement_type
Stringowner
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringstart_time
Stringsubject
String
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
account
Stringcontent
Stringengagement_type
Stringowner
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringsubject
String
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
account
Stringcontent
Stringengagement_type
Stringowner
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
String
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
account
Stringcontent
Stringdirection
Enumengagement_type
Stringowner
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringsubject
String
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
account
Stringengagement_type
Stringowner
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringsubject
String
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
account
Stringcontacts
Arraycontent
Stringdirection
Enumend_time
Stringengagement_type
Stringowner
Stringremote_data
RemoteData[]path
stringdata
objectremote_fields
RemoteField[]remote_field_class
objectvalue
objectremote_id
Stringstart_time
Stringsubject
String
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
account
Stringcontent
Stringend_time
Stringengagement_type
Stringowner
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringstart_time
Stringsubject
String
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
account
Stringend_time
Stringengagement_type
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringstart_time
Stringsubject
String
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
account
Stringcontent
Stringdirection
Enumend_time
Stringengagement_type
Stringowner
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringstart_time
Stringsubject
String
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
content
Stringend_time
Stringengagement_type
Stringowner
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringstart_time
Stringsubject
String
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
account
Stringengagement_type
Stringowner
Stringremote_data
RemoteData[]path
stringdata
objectremote_fields
RemoteField[]remote_field_class
objectvalue
objectremote_id
Stringsubject
String
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
account
Stringend_time
Stringengagement_type
Stringowner
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringstart_time
Stringsubject
String
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
account
Stringcontent
Stringdirection
Enumengagement_type
Stringowner
Stringremote_data
RemoteData[]path
stringdata
objectremote_fields
RemoteField[]remote_field_class
objectvalue
objectremote_id
Stringsubject
String
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
account
Stringcontacts
Arraycontent
Stringdirection
Enumend_time
Stringengagement_type
Stringowner
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringstart_time
Stringsubject
String
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
content
Stringend_time
Stringengagement_type
Stringowner
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringstart_time
Stringsubject
String
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
content
Stringengagement_type
Stringowner
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringstart_time
Stringsubject
String
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
account
Stringcontent
Stringend_time
Stringengagement_type
Stringowner
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringstart_time
Stringsubject
String
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
account
Stringcontacts
Arraycontent
Stringdirection
Enumengagement_type
Stringowner
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringstart_time
String
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
account
Stringcontent
Stringdirection
Enumend_time
Stringengagement_type
Stringowner
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringstart_time
Stringsubject
StringCreates an Engagement
object with the given values.
Authorization
StringX-Account-Token
Stringis_debug_mode
Booleanrun_async
Booleanmodel
Objectowner
Stringid
field in the User object.content
Stringsubject
Stringdirection
EnumINBOUND
, OUTBOUND
.engagement_type
Stringid
field in the EngagementType object.start_time
Stringend_time
Stringaccount
Stringid
field in the Account object.contacts
Arrayintegration_params
Objectlinked_account_params
Objectremote_fields
Array{"model": {"owner": "0358cbc6-2040-430a-848e-aafacbadf3aa","content": "Call for negotiation","subject": "Call from customer","direction": "INBOUND","engagement_type": "0358cbc6-2040-430a-848e-aafacbadf3aa","start_time": "2022-02-10T00:00:00Z","end_time": "2022-02-10T00:05:00Z","account": "025fjlc6-6000-430a-848e-aafacbadf4fe","contacts": ["a7c55bc6-2940-c80a-848e-bbfacbfdf4fg"]}}
{"model": {"owner": "0358cbc6-2040-430a-848e-aafacbadf3aa","content": "Call for negotiation","subject": "Call from customer","direction": "INBOUND","engagement_type": "0358cbc6-2040-430a-848e-aafacbadf3aa","start_time": "2022-02-10T00:00:00Z","end_time": "2022-02-10T00:05:00Z","account": "025fjlc6-6000-430a-848e-aafacbadf4fe","contacts": ["a7c55bc6-2940-c80a-848e-bbfacbfdf4fg"],"remote_was_deleted": true,"id": "03455bc6-6040-430a-848e-aafacbfdf4fg","remote_id": "19202938",Show advanced fields}}

Merge supports Passthrough Requests to this platform's API
Supported POST Model Parameters
engagement_type
Stringowner
Stringremote_id
Stringsubject
String
Merge supports Passthrough Requests to this platform's API
Supported POST Model Parameters
account
Stringcontent
Stringdirection
Enumengagement_type
Stringowner
Stringremote_id
Stringsubject
String
Merge supports Passthrough Requests to this platform's API
Supported POST Model Parameters
account
Stringengagement_type
Stringowner
Stringremote_fields
RemoteField[]remote_field_class
objectvalue
objectremote_id
Stringsubject
String
Merge supports Passthrough Requests to this platform's API
Supported POST Model Parameters
account
Stringcontacts
Arraycontent
Stringengagement_type
Stringowner
Stringremote_id
Stringsubject
StringAdditional POST Parameters
remote_fields
Objectremote_field_class
Stringvalue
String
Merge supports Passthrough Requests to this platform's API
Supported POST Model Parameters
account
Stringcontent
Stringdirection
Enumengagement_type
Stringowner
Stringremote_id
Stringstart_time
String
Merge supports Passthrough Requests to this platform's API
Supported POST Model Parameters
account
Stringcontent
Stringdirection
Enumend_time
Stringengagement_type
Stringowner
Stringremote_id
Stringstart_time
Stringsubject
StringReturns an Engagement
object with the given id
.
Authorization
StringX-Account-Token
Stringexpand
Stringid
Stringinclude_remote_data
Booleaninclude_remote_fields
Boolean{"owner": "0358cbc6-2040-430a-848e-aafacbadf3aa","content": "Call for negotiation","subject": "Call from customer","direction": "INBOUND","engagement_type": "0358cbc6-2040-430a-848e-aafacbadf3aa","start_time": "2022-02-10T00:00:00Z","end_time": "2022-02-10T00:05:00Z","account": "025fjlc6-6000-430a-848e-aafacbadf4fe","contacts": ["a7c55bc6-2940-c80a-848e-bbfacbfdf4fg"],"remote_was_deleted": true,"id": "03455bc6-6040-430a-848e-aafacbfdf4fg","remote_id": "19202938",Show advanced fields}

Merge supports Passthrough Requests to this platform's API
Supported Response Fields
account
Stringcontent
Stringend_time
Stringengagement_type
Stringowner
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringstart_time
Stringsubject
String
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
account
Stringcontent
Stringengagement_type
Stringowner
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringsubject
String
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
account
Stringcontent
Stringengagement_type
Stringowner
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
String
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
account
Stringcontent
Stringdirection
Enumengagement_type
Stringowner
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringsubject
String
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
account
Stringengagement_type
Stringowner
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringsubject
String
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
account
Stringcontacts
Arraycontent
Stringdirection
Enumend_time
Stringengagement_type
Stringowner
Stringremote_data
RemoteData[]path
stringdata
objectremote_fields
RemoteField[]remote_field_class
objectvalue
objectremote_id
Stringstart_time
Stringsubject
String
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
account
Stringcontent
Stringend_time
Stringengagement_type
Stringowner
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringstart_time
Stringsubject
String
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
account
Stringend_time
Stringengagement_type
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringstart_time
Stringsubject
String
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
account
Stringcontent
Stringdirection
Enumend_time
Stringengagement_type
Stringowner
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringstart_time
Stringsubject
String
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
content
Stringend_time
Stringengagement_type
Stringowner
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringstart_time
Stringsubject
String
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
account
Stringengagement_type
Stringowner
Stringremote_data
RemoteData[]path
stringdata
objectremote_fields
RemoteField[]remote_field_class
objectvalue
objectremote_id
Stringsubject
String
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
account
Stringend_time
Stringengagement_type
Stringowner
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringstart_time
Stringsubject
String
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
account
Stringcontent
Stringdirection
Enumengagement_type
Stringowner
Stringremote_data
RemoteData[]path
stringdata
objectremote_fields
RemoteField[]remote_field_class
objectvalue
objectremote_id
Stringsubject
String
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
account
Stringcontacts
Arraycontent
Stringdirection
Enumend_time
Stringengagement_type
Stringowner
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringstart_time
Stringsubject
String
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
content
Stringend_time
Stringengagement_type
Stringowner
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringstart_time
Stringsubject
String
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
content
Stringengagement_type
Stringowner
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringstart_time
Stringsubject
String
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
account
Stringcontent
Stringend_time
Stringengagement_type
Stringowner
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringstart_time
Stringsubject
String
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
account
Stringcontacts
Arraycontent
Stringdirection
Enumengagement_type
Stringowner
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringstart_time
String
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
account
Stringcontent
Stringdirection
Enumend_time
Stringengagement_type
Stringowner
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringstart_time
Stringsubject
StringUpdates an Engagement
object with the given id
.
Authorization
StringX-Account-Token
Stringid
Stringis_debug_mode
Booleanrun_async
Booleanmodel
Objectowner
Stringid
field in the Owner object.content
Stringsubject
Stringdirection
EnumINBOUND
, OUTBOUND
.engagement_type
Stringid
field in the Engagement_type object.start_time
Stringend_time
Stringaccount
Stringid
field in the Account object.contacts
Arrayintegration_params
Objectlinked_account_params
Objectremote_fields
Array{"model": {"owner": "0358cbc6-2040-430a-848e-aafacbadf3aa","content": "Call for negotiation","subject": "Call from customer","direction": "INBOUND","engagement_type": "0358cbc6-2040-430a-848e-aafacbadf3aa","start_time": "2022-02-10T00:00:00Z","end_time": "2022-02-10T00:05:00Z","account": "025fjlc6-6000-430a-848e-aafacbadf4fe","contacts": ["a7c55bc6-2940-c80a-848e-bbfacbfdf4fg"]}}
{"model": {"owner": "0358cbc6-2040-430a-848e-aafacbadf3aa","content": "Call for negotiation","subject": "Call from customer","direction": "INBOUND","engagement_type": "0358cbc6-2040-430a-848e-aafacbadf3aa","start_time": "2022-02-10T00:00:00Z","end_time": "2022-02-10T00:05:00Z","account": "025fjlc6-6000-430a-848e-aafacbadf4fe","contacts": ["a7c55bc6-2940-c80a-848e-bbfacbfdf4fg"],"remote_was_deleted": true,"id": "03455bc6-6040-430a-848e-aafacbfdf4fg","remote_id": "19202938",Show advanced fields}}

Merge supports Passthrough Requests to this platform's API
Supported PATCH Model Parameters
account
Stringcontent
Stringdirection
Enumengagement_type
Stringowner
Stringremote_id
Stringsubject
StringReturns metadata for Engagement
PATCHs.
Authorization
StringX-Account-Token
Stringid
String{"request_schema": {},"remote_field_classes": {},"status": {"linked_account_status": "string","can_make_request": true},"has_conditional_params": true,"has_required_linked_account_params": true}

Merge supports Passthrough Requests to this platform's API
Supported Response Fields
account
Stringcontent
Stringend_time
Stringengagement_type
Stringowner
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringstart_time
Stringsubject
String
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
account
Stringcontent
Stringengagement_type
Stringowner
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringsubject
String
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
account
Stringcontent
Stringengagement_type
Stringowner
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
String
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
account
Stringcontent
Stringdirection
Enumengagement_type
Stringowner
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringsubject
String
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
account
Stringengagement_type
Stringowner
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringsubject
String
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
account
Stringcontacts
Arraycontent
Stringdirection
Enumend_time
Stringengagement_type
Stringowner
Stringremote_data
RemoteData[]path
stringdata
objectremote_fields
RemoteField[]remote_field_class
objectvalue
objectremote_id
Stringstart_time
Stringsubject
String
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
account
Stringcontent
Stringend_time
Stringengagement_type
Stringowner
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringstart_time
Stringsubject
String
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
account
Stringend_time
Stringengagement_type
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringstart_time
Stringsubject
String
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
account
Stringcontent
Stringdirection
Enumend_time
Stringengagement_type
Stringowner
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringstart_time
Stringsubject
String
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
content
Stringend_time
Stringengagement_type
Stringowner
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringstart_time
Stringsubject
String
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
account
Stringengagement_type
Stringowner
Stringremote_data
RemoteData[]path
stringdata
objectremote_fields
RemoteField[]remote_field_class
objectvalue
objectremote_id
Stringsubject
String
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
account
Stringend_time
Stringengagement_type
Stringowner
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringstart_time
Stringsubject
String
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
account
Stringcontent
Stringdirection
Enumengagement_type
Stringowner
Stringremote_data
RemoteData[]path
stringdata
objectremote_fields
RemoteField[]remote_field_class
objectvalue
objectremote_id
Stringsubject
String
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
account
Stringcontacts
Arraycontent
Stringdirection
Enumend_time
Stringengagement_type
Stringowner
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringstart_time
Stringsubject
String