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    • Overview
          • The Comment object
          • GET/comments
          • POST/comments
          • GET/comments/{id}
          • GET/comments/meta/post

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Common ModelsComments

The Comment object

The Comment Object
1{
2  "id": "string",
3  "remote_id": "string",
4  "created_at": "2023-01-01T00:00:00Z",
5  "modified_at": "2023-01-01T00:00:00Z",
6  "user": "string",
7  "contact": "string",
8  "body": "string",
9  "html_body": "string",
10  "ticket": "string",
11  "is_private": true,
12  "remote_created_at": "2023-01-01T00:00:00Z",
13  "remote_was_deleted": true,
14  "field_mappings": {
15    "organization_defined_targets": {
16      "string": {}
17    },
18    "linked_account_defined_targets": {
19      "string": {}
20    }
21  },
22  "remote_data": [
23    {
24      "path": "string",
25      "data": {}
26    }
27  ]
28}
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/comments

The Comment object is used to represent a comment on a ticket.

idstringOptionalRead-onlyformat: "uuid"
remote_idstring or nullOptional

The third-party API ID of the matching object.

created_atdatetimeOptionalRead-only
The datetime that this object was created by Merge.
modified_atdatetimeOptionalRead-only
The datetime that this object was modified by Merge.
userstring or nullOptionalformat: "uuid"

The author of the Comment, if the author is a User. If the third party does not support specifying an author, we will append "[Posted on behalf of {name}]" to the comment.

contactstring or nullOptionalformat: "uuid"

The author of the Comment, if the author is a Contact.If the third party does not support specifying an author, we will append "[Posted on behalf of {name}]" to the comment.

bodystring or nullOptional
The comment's text body.
html_bodystring or nullOptional
The comment's text body formatted as html.
ticketstring or nullOptionalformat: "uuid"
The ticket associated with the comment.
is_privateboolean or nullOptional
Whether or not the comment is internal.
remote_created_atdatetime or nullOptional
When the third party's comment was created.
remote_was_deletedbooleanOptionalRead-only

Indicates whether or not this object has been deleted in the third party platform. Full coverage deletion detection is a premium add-on. Native deletion detection is offered for free with limited coverage. Learn more.

field_mappingsobject or nullOptionalRead-only
remote_datalist of objects or nullOptionalRead-only