Viewers
The
Viewer
object is used to represent a User or Team within a company.Properties
id
UUIDremote_id
StringThe third-party API ID of the matching object.
created_at
DateTime (ISO 8601)The datetime that this object was created by Merge.
modified_at
DateTime (ISO 8601)The datetime that this object was modified by Merge.
team
UUIDThe Team this Viewer belongs to.
user
UUIDThe User this Viewer belongs to.
GET
/collections/{collection_id}/viewers
https://api.merge.dev/api/ticketing/v1/collections/{collection_id}/viewers
US
EU
APAC
Returns a list of Viewer
objects that point to a User id or Team id that is either an assignee or viewer on a Collection
with the given id. Learn more.
Query & path parameters
collection_id
UUIDRequired
cursor
StringOptional
The pagination cursor value.
expand
StringOptional
Which relations should be returned in expanded form. Multiple relation names should be comma separated without spaces.
include_deleted_data
BooleanOptional
Indicates whether or not this object has been deleted in the third party platform. Full coverage deletion detection is a premium add-on. Native deletion detection is offered for free with limited coverage. Learn more.
include_remote_data
BooleanOptional
Whether to include the original data Merge fetched from the third-party to produce these models.
include_shell_data
BooleanOptional
Whether to include shell records. Shell records are empty records (they may contain some metadata but all other fields are null).
page_size
IntegerOptional
Number of results to return per page.
Field support by integration
See all supported fieldsUse the /linked-accounts endpoint to pull platform support information

Asana
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
team
UUIDuser
UUID
ClickUp
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
team
UUIDuser
UUID
Jira
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
user
UUID
Jira Service Management
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
user
UUID
Salesforce Service Cloud
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
team
UUIDuser
UUID
ServiceNow
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
team
UUIDuser
UUIDGET
/tickets/{ticket_id}/viewers
https://api.merge.dev/api/ticketing/v1/tickets/{ticket_id}/viewers
US
EU
APAC
Returns a list of Viewer
objects that point to a User id or Team id that is either an assignee or viewer on a Ticket
with the given id. Learn more.
Query & path parameters
cursor
StringOptional
The pagination cursor value.
expand
StringOptional
Which relations should be returned in expanded form. Multiple relation names should be comma separated without spaces.
include_deleted_data
BooleanOptional
Indicates whether or not this object has been deleted in the third party platform. Full coverage deletion detection is a premium add-on. Native deletion detection is offered for free with limited coverage. Learn more.
include_remote_data
BooleanOptional
Whether to include the original data Merge fetched from the third-party to produce these models.
include_shell_data
BooleanOptional
Whether to include shell records. Shell records are empty records (they may contain some metadata but all other fields are null).
page_size
IntegerOptional
Number of results to return per page.
ticket_id
UUIDRequired
Field support by integration
See all supported fieldsUse the /linked-accounts endpoint to pull platform support information

Asana
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
team
UUIDuser
UUID
ClickUp
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
team
UUIDuser
UUID
Jira
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
user
UUID
Jira Service Management
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
user
UUID
Salesforce Service Cloud
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
team
UUIDuser
UUID
ServiceNow
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
team
UUIDuser
UUID