Contacts
The
Contact object is used to represent the customer, lead, or external user that a ticket is associated with.Properties
idUUIDRequired
remote_idStringOptional
The third-party API ID of the matching object.
nameStringOptional
The contact's name.
email_addressStringOptional
The contact's email address.
phone_numberStringOptional
The contact's phone number.
detailsStringOptional
The contact's details.
accountUUIDOptional
The contact's account.
remote_was_deletedBooleanRequired
Indicates whether or not this object has been deleted in the third party platform.
created_atDateTime (ISO 8601)Required
modified_atDateTime (ISO 8601)Required
This is the datetime that this object was last updated by Merge
field_mappingsObjectOptional
remote_dataRemoteData[]Optional
GET
/contacts
https://api.merge.dev/api/ticketing/v1/contacts
US
EU
Returns a list of Contact objects.
Query & Path Parameters
created_afterDateTime (ISO 8601)Optional
If provided, will only return objects created after this datetime.
created_beforeDateTime (ISO 8601)Optional
If provided, will only return objects created before this datetime.
cursorStringOptional
The pagination cursor value.
expandStringOptional
Which relations should be returned in expanded form. Multiple relation names should be comma separated without spaces.
include_deleted_dataBooleanOptional
Whether to include data that was marked as deleted by third party webhooks.
include_remote_dataBooleanOptional
Whether to include the original data Merge fetched from the third-party to produce these models.
modified_afterDateTime (ISO 8601)Optional
If provided, only objects synced by Merge after this date time will be returned.
modified_beforeDateTime (ISO 8601)Optional
If provided, only objects synced by Merge before this date time will be returned.
page_sizeIntegerOptional
Number of results to return per page.
remote_idStringOptional
The API provider's ID for the given object.
Field support by integration
See all supported fields
Dixa
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API.
Supported Response Fields
email_addressStringnameStringphone_numberStringremote_dataRemoteData[]pathstringdatastringremote_idString
Freshdesk
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API.
Supported Response Fields
accountUUIDdetailsStringemail_addressStringnameStringphone_numberStringremote_dataRemoteData[]pathstringdatastringremote_idString
Freshservice
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API.
Supported Response Fields
email_addressStringnameStringphone_numberStringremote_dataRemoteData[]pathstringdatastringremote_idString
Front
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API.
Supported Response Fields
accountUUIDdetailsStringemail_addressStringnameStringphone_numberStringremote_dataRemoteData[]pathstringdatastringremote_idString
Gladly
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API.
Supported Response Fields
detailsStringemail_addressStringnameStringphone_numberStringremote_dataRemoteData[]pathstringdatastringremote_idString
Gorgias
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API.
Supported Response Fields
detailsStringemail_addressStringnameStringremote_dataRemoteData[]pathstringdatastringremote_idString
Help Scout
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API.
Supported Response Fields
detailsStringemail_addressStringnameStringphone_numberStringremote_dataRemoteData[]pathstringdatastringremote_idString
Intercom
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API.
Supported Response Fields
accountUUIDemail_addressStringnameStringphone_numberStringremote_dataRemoteData[]pathstringdatastringremote_idString
Jira Service Management
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API.
Supported Response Fields
accountUUIDemail_addressStringnameStringremote_dataRemoteData[]pathstringdatastringremote_idString
Kustomer
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API.
Supported Response Fields
accountUUIDemail_addressStringnameStringphone_numberStringremote_dataRemoteData[]pathstringdatastringremote_idString
Re:amaze
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API.
Supported Response Fields
detailsStringemail_addressStringnameStringphone_numberStringremote_dataRemoteData[]pathstringdatastringremote_idString
Salesforce Service Cloud
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API.
Supported Response Fields
accountUUIDdetailsStringemail_addressStringnameStringphone_numberStringremote_dataRemoteData[]pathstringdatastringremote_idString
ServiceNow
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API.
Supported Response Fields
accountUUIDdetailsStringemail_addressStringnameStringphone_numberStringremote_dataRemoteData[]pathstringdatastringremote_idString
Zendesk
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API.
Supported Response Fields
accountUUIDdetailsStringemail_addressStringnameStringphone_numberStringremote_dataRemoteData[]pathstringdatastringremote_idString
Zoho Desk
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API.
Supported Response Fields
accountUUIDemail_addressStringnameStringphone_numberStringremote_dataRemoteData[]pathstringdatastringremote_idStringGET
/contacts/{id}
https://api.merge.dev/api/ticketing/v1/contacts/{id}
US
EU
Returns a Contact object with the given id.
Query & Path Parameters
expandStringOptional
Which relations should be returned in expanded form. Multiple relation names should be comma separated without spaces.
idUUIDRequired
include_remote_dataBooleanOptional
Whether to include the original data Merge fetched from the third-party to produce these models.
Field support by integration
See all supported fieldsDixa
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API.
Supported Response Fields
email_addressStringnameStringphone_numberStringremote_dataRemoteData[]pathstringdatastringremote_idStringFreshdesk
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API.
Supported Response Fields
accountUUIDdetailsStringemail_addressStringnameStringphone_numberStringremote_dataRemoteData[]pathstringdatastringremote_idStringFreshservice
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API.
Supported Response Fields
email_addressStringnameStringphone_numberStringremote_dataRemoteData[]pathstringdatastringremote_idStringFront
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API.
Supported Response Fields
accountUUIDdetailsStringemail_addressStringnameStringphone_numberStringremote_dataRemoteData[]pathstringdatastringremote_idStringGladly
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API.
Supported Response Fields
detailsStringemail_addressStringnameStringphone_numberStringremote_dataRemoteData[]pathstringdatastringremote_idStringGorgias
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API.
Supported Response Fields
detailsStringemail_addressStringnameStringremote_dataRemoteData[]pathstringdatastringremote_idStringHelp Scout
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API.
Supported Response Fields
detailsStringemail_addressStringnameStringphone_numberStringremote_dataRemoteData[]pathstringdatastringremote_idStringIntercom
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API.
Supported Response Fields
accountUUIDemail_addressStringnameStringphone_numberStringremote_dataRemoteData[]pathstringdatastringremote_idStringJira Service Management
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API.
Supported Response Fields
accountUUIDemail_addressStringnameStringremote_dataRemoteData[]pathstringdatastringremote_idStringKustomer
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API.
Supported Response Fields
accountUUIDemail_addressStringnameStringphone_numberStringremote_dataRemoteData[]pathstringdatastringremote_idStringRe:amaze
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API.
Supported Response Fields
detailsStringemail_addressStringnameStringphone_numberStringremote_dataRemoteData[]pathstringdatastringremote_idStringSalesforce Service Cloud
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API.
Supported Response Fields
accountUUIDdetailsStringemail_addressStringnameStringphone_numberStringremote_dataRemoteData[]pathstringdatastringremote_idStringServiceNow
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API.
Supported Response Fields
accountUUIDdetailsStringemail_addressStringnameStringphone_numberStringremote_dataRemoteData[]pathstringdatastringremote_idStringZendesk
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API.
Supported Response Fields
accountUUIDdetailsStringemail_addressStringnameStringphone_numberStringremote_dataRemoteData[]pathstringdatastringremote_idStringZoho Desk
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API.
Supported Response Fields
accountUUIDemail_addressStringnameStringphone_numberStringremote_dataRemoteData[]pathstringdatastringremote_idString