Contacts

The Contact object is used to represent the customer, lead, or external user that a ticket is associated with.

The Contact object

Properties

idString
Required
remote_idString
Optional
The third-party API ID of the matching object.
nameString
Optional
The contact's name.
email_addressString
Optional
The contact's email address.
phone_numberString
Optional
The contact's phone number.
detailsString
Optional
The contact's details.
accountString
Optional
The contact's account.
remote_dataRemoteData[]
Optional
remote_was_deletedBoolean
Required
Indicates whether or not this object has been deleted by third party webhooks.
The Contact object
JSON
{
  "id": "17a54124-287f-494d-965e-3c5b330c9a68",
  "remote_id": "19202938",
  "name": "Cousin Greg",
  "email_address": "[email protected]",
  "phone_number": "5108890293",
  "details": "Executive Assistant to Tom Wambsgans",
  "account": "28b54125-287f-494d-965e-3c5b330c9a68",
  "remote_data": [
    {
      "path": "string",
      "data": {}
    }
  ],
  "remote_was_deleted": true
}
GET

/contacts

Returns a list of Contact objects.


Header Parameters

AuthorizationString
Required
Token-based authentication with required prefix "Bearer"
X-Account-TokenString
Required
Token identifying the end user.

Query & Path Parameters

created_afterString
Optional
If provided, will only return objects created after this datetime.
created_beforeString
Optional
If provided, will only return objects created before this datetime.
cursorString
Optional
The pagination cursor value.
expandString
Optional
Which relations should be returned in expanded form. Multiple relation names should be comma separated without spaces.
include_deleted_dataBoolean
Optional
Whether to include data that was marked as deleted by third party webhooks.
include_remote_dataBoolean
Optional
Whether to include the original data Merge fetched from the third-party to produce these models.
modified_afterString
Optional
If provided, will only return objects modified after this datetime.
modified_beforeString
Optional
If provided, will only return objects modified before this datetime.
page_sizeInteger
Optional
Number of results to return per page.
remote_idString
Optional
The API provider's ID for the given object.
Response
JSON
{
  "next": "cD0yMDIxLTAxLTA2KzAzJTNBMjQlM0E1My40MzQzMjYlMkIwMCUzQTAw",
  "previous": "cj1sZXdwd2VycWVtY29zZnNkc2NzUWxNMEUxTXk0ME16UXpNallsTWtJ",
  "results": [
    {
      "id": "17a54124-287f-494d-965e-3c5b330c9a68",
      "remote_id": "19202938",
      "name": "Cousin Greg",
      "email_address": "[email protected]",
      "phone_number": "5108890293",
      "details": "Executive Assistant to Tom Wambsgans",
      "account": "28b54125-287f-494d-965e-3c5b330c9a68",
      "remote_data": [
        {
          "path": "string",
          "data": {}
        }
      ],
      "remote_was_deleted": true
    }
  ]
}
Field support by platform

Freshdesk

Freshdesk

Merge supports Passthrough Requests to this platform's API

Supported Response Fields

accountString
detailsString
email_addressString
nameString
phone_numberString
remote_dataRemoteData[]
remote_idString

Front

Front

Merge supports Passthrough Requests to this platform's API

Supported Response Fields

accountString
detailsString
email_addressString
nameString
phone_numberString
remote_dataRemoteData[]
remote_idString

Intercom

Intercom

Merge supports Passthrough Requests to this platform's API

Supported Response Fields

accountString
email_addressString
nameString
phone_numberString
remote_dataRemoteData[]
remote_idString

Jira Service Management

Jira Service Management

Merge supports Passthrough Requests to this platform's API

Supported Response Fields

accountString
email_addressString
nameString
remote_dataRemoteData[]
remote_idString

ServiceNow

ServiceNow

Merge supports Passthrough Requests to this platform's API

Supported Response Fields

accountString
detailsString
email_addressString
nameString
phone_numberString
remote_dataRemoteData[]
remote_idString

Zendesk

Zendesk

Merge supports Passthrough Requests to this platform's API

Supported Response Fields

accountString
detailsString
email_addressString
nameString
phone_numberString
remote_dataRemoteData[]
remote_idString

Zoho Desk

Zoho Desk

Merge supports Passthrough Requests to this platform's API

Supported Response Fields

accountString
email_addressString
nameString
phone_numberString
remote_dataRemoteData[]
remote_idString
Not seeing a platform that you're looking for? Submit a request for it here.
Hint: Use the /linked-accounts endpoint to pull platform support information.
GET

/contacts/{id}

Returns a Contact object with the given id.


Header Parameters

AuthorizationString
Required
Token-based authentication with required prefix "Bearer"
X-Account-TokenString
Required
Token identifying the end user.

Query & Path Parameters

expandString
Optional
Which relations should be returned in expanded form. Multiple relation names should be comma separated without spaces.
idString
Required
include_remote_dataBoolean
Optional
Whether to include the original data Merge fetched from the third-party to produce these models.
Response
JSON
{
  "id": "17a54124-287f-494d-965e-3c5b330c9a68",
  "remote_id": "19202938",
  "name": "Cousin Greg",
  "email_address": "[email protected]",
  "phone_number": "5108890293",
  "details": "Executive Assistant to Tom Wambsgans",
  "account": "28b54125-287f-494d-965e-3c5b330c9a68",
  "remote_data": [
    {
      "path": "string",
      "data": {}
    }
  ],
  "remote_was_deleted": true
}
Field support by platform

Freshdesk

Freshdesk

Merge supports Passthrough Requests to this platform's API

Supported Response Fields

accountString
detailsString
email_addressString
nameString
phone_numberString
remote_dataRemoteData[]
remote_idString

Front

Front

Merge supports Passthrough Requests to this platform's API

Supported Response Fields

accountString
detailsString
email_addressString
nameString
phone_numberString
remote_dataRemoteData[]
remote_idString

Intercom

Intercom

Merge supports Passthrough Requests to this platform's API

Supported Response Fields

accountString
email_addressString
nameString
phone_numberString
remote_dataRemoteData[]
remote_idString

Jira Service Management

Jira Service Management

Merge supports Passthrough Requests to this platform's API

Supported Response Fields

accountString
email_addressString
nameString
remote_dataRemoteData[]
remote_idString

ServiceNow

ServiceNow

Merge supports Passthrough Requests to this platform's API

Supported Response Fields

accountString
detailsString
email_addressString
nameString
phone_numberString
remote_dataRemoteData[]
remote_idString

Zendesk

Zendesk

Merge supports Passthrough Requests to this platform's API

Supported Response Fields

accountString
detailsString
email_addressString
nameString
phone_numberString
remote_dataRemoteData[]
remote_idString

Zoho Desk

Zoho Desk

Merge supports Passthrough Requests to this platform's API

Supported Response Fields

accountString
email_addressString
nameString
phone_numberString
remote_dataRemoteData[]
remote_idString
Not seeing a platform that you're looking for? Submit a request for it here.
Hint: Use the /linked-accounts endpoint to pull platform support information.

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