Attachments
TheAttachment
object is used to represent an attachment for a ticket.The Attachment object
Properties
id
Stringremote_id
Stringfile_name
Stringticket
Stringfile_url
Stringcontent_type
Stringuploaded_by
Stringremote_created_at
Stringremote_was_deleted
Booleanfield_mappings
Objectremote_data
RemoteData[]{"id": "17a54124-287f-494d-965e-3c5b330c9a68","remote_id": "19202938","file_name": "Screenshot.png","ticket": "0958cbc6-6040-430a-848e-aafacbadf4ae","file_url": "http://alturl.com/p749b","content_type": "jpeg","uploaded_by": "28b54125-287f-494d-965e-3c5b330c9a68","remote_created_at": "2022-11-10T00:00:00Z","remote_was_deleted": true,Show advanced fields}
/attachments
Returns a list of Attachment
objects.
Header Parameters
Authorization
StringX-Account-Token
StringQuery & Path Parameters
created_after
Stringcreated_before
Stringcursor
Stringexpand
Stringinclude_deleted_data
Booleaninclude_remote_data
Booleanmodified_after
Stringmodified_before
Stringpage_size
Integerremote_id
Stringticket_id
String{"next": "cD0yMDIxLTAxLTA2KzAzJTNBMjQlM0E1My40MzQzMjYlMkIwMCUzQTAw","previous": "cj1sZXdwd2VycWVtY29zZnNkc2NzUWxNMEUxTXk0ME16UXpNallsTWtJ","results": [{"id": "17a54124-287f-494d-965e-3c5b330c9a68","remote_id": "19202938","file_name": "Screenshot.png","ticket": "0958cbc6-6040-430a-848e-aafacbadf4ae","file_url": "http://alturl.com/p749b","content_type": "jpeg","uploaded_by": "28b54125-287f-494d-965e-3c5b330c9a68","remote_created_at": "2022-11-10T00:00:00Z","remote_was_deleted": true,Show advanced fields}]}

Asana
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
file_name
Stringfile_url
Stringremote_created_at
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringticket
String
Azure DevOps
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
file_name
Stringfile_url
Stringremote_created_at
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringticket
String
Bitbucket
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
file_name
Stringfile_url
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringticket
String
ClickUp
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
content_type
Stringfile_name
Stringfile_url
Stringremote_created_at
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringticket
Stringuploaded_by
String
Freshdesk
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
content_type
Stringfile_name
Stringfile_url
Stringremote_created_at
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringticket
String
Front
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
content_type
Stringfile_name
Stringfile_url
Stringremote_created_at
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringticket
Stringuploaded_by
String
Gorgias
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
content_type
Stringfile_name
Stringfile_url
Stringremote_created_at
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringticket
Stringuploaded_by
String
Help Scout
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
content_type
Stringfile_name
Stringfile_url
Stringremote_created_at
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringticket
Stringuploaded_by
String
Hive
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
file_name
Stringfile_url
Stringremote_created_at
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringticket
Stringuploaded_by
String
Ironclad
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
content_type
Stringfile_name
Stringfile_url
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringticket
String
Jira
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
content_type
Stringfile_name
Stringfile_url
Stringremote_created_at
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringticket
Stringuploaded_by
String
Jira Service Management
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
content_type
Stringfile_name
Stringfile_url
Stringremote_created_at
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringticket
Stringuploaded_by
String
Kustomer
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
content_type
Stringfile_name
Stringfile_url
Stringremote_created_at
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringticket
Stringuploaded_by
String
Pivotal Tracker
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
content_type
Stringfile_name
Stringfile_url
Stringremote_created_at
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringticket
Stringuploaded_by
String
ServiceNow
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
content_type
Stringfile_name
Stringfile_url
Stringremote_created_at
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringticket
String
Shortcut
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
content_type
Stringfile_name
Stringfile_url
Stringremote_created_at
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringticket
Stringuploaded_by
String
SpotDraft
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
file_name
Stringfile_url
Stringremote_id
Stringticket
String
Teamwork
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
file_name
Stringfile_url
Stringremote_created_at
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringticket
Stringuploaded_by
String
Trello
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
content_type
Stringfile_name
Stringfile_url
Stringremote_created_at
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringticket
Stringuploaded_by
String
Wrike
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
content_type
Stringfile_name
Stringfile_url
Stringremote_created_at
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringticket
Stringuploaded_by
String
Zendesk
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
content_type
Stringfile_name
Stringfile_url
Stringremote_created_at
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringticket
Stringuploaded_by
String
Zoho BugTracker
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
content_type
Stringfile_name
Stringfile_url
Stringremote_created_at
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringticket
Stringuploaded_by
String
Zoho Desk
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
file_name
Stringfile_url
Stringremote_created_at
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringticket
Stringuploaded_by
String
Salesforce Service Cloud

Targetprocess

Workfront
/attachments
Creates an Attachment
object with the given values.
Header Parameters
Authorization
StringX-Account-Token
StringQuery & Path Parameters
is_debug_mode
Booleanrun_async
BooleanBody Parameters
model
ObjectModel Parameters
View app-specific writable fields under “Field support by platform” in this section.file_name
Stringticket
Stringid
field in the Ticket table.file_url
Stringcontent_type
Stringuploaded_by
Stringid
field in the Uploaded_by table.integration_params
Objectlinked_account_params
Object{"model": {"file_name": "Screenshot.png","ticket": "0958cbc6-6040-430a-848e-aafacbadf4ae","file_url": "http://alturl.com/p749b","content_type": "jpeg","uploaded_by": "28b54125-287f-494d-965e-3c5b330c9a68"}}
{"model": {"id": "17a54124-287f-494d-965e-3c5b330c9a68","remote_id": "19202938","file_name": "Screenshot.png","ticket": "0958cbc6-6040-430a-848e-aafacbadf4ae","file_url": "http://alturl.com/p749b","content_type": "jpeg","uploaded_by": "28b54125-287f-494d-965e-3c5b330c9a68","remote_created_at": "2022-11-10T00:00:00Z","remote_was_deleted": true,Show advanced fields}}

Asana
Merge supports Passthrough Requests to this platform's API
Supported POST Model Parameters
file_name
Stringfile_url
Stringremote_created_at
Stringremote_id
Stringticket
String
ClickUp
Merge supports Passthrough Requests to this platform's API
Supported POST Model Parameters
content_type
Stringfile_name
Stringfile_url
Stringremote_created_at
Stringremote_id
Stringticket
Stringuploaded_by
String
Hive
Merge supports Passthrough Requests to this platform's API
Supported POST Model Parameters
file_name
Stringfile_url
Stringremote_created_at
Stringremote_id
Stringticket
Stringuploaded_by
String
Jira
Merge supports Passthrough Requests to this platform's API
Supported POST Model Parameters
content_type
Stringfile_name
Stringfile_url
Stringremote_created_at
Stringremote_id
Stringticket
Stringuploaded_by
String
ServiceNow
Merge supports Passthrough Requests to this platform's API
Supported POST Model Parameters
content_type
Stringfile_name
Stringfile_url
Stringremote_created_at
Stringremote_id
Stringticket
String
Trello
Merge supports Passthrough Requests to this platform's API
Supported POST Model Parameters
content_type
Stringfile_name
Stringfile_url
Stringremote_created_at
Stringremote_id
Stringticket
Stringuploaded_by
String
Zoho Desk
Merge supports Passthrough Requests to this platform's API
Supported POST Model Parameters
file_name
Stringfile_url
Stringremote_created_at
Stringremote_id
Stringticket
Stringuploaded_by
String
Intercom

Ironclad

Jira Service Management

Salesforce Service Cloud

Shortcut

Targetprocess

Workfront

Wrike

Zendesk
/attachments/{id}
Returns an Attachment
object with the given id
.
Header Parameters
Authorization
StringX-Account-Token
StringQuery & Path Parameters
expand
Stringid
Stringinclude_remote_data
Boolean{"id": "17a54124-287f-494d-965e-3c5b330c9a68","remote_id": "19202938","file_name": "Screenshot.png","ticket": "0958cbc6-6040-430a-848e-aafacbadf4ae","file_url": "http://alturl.com/p749b","content_type": "jpeg","uploaded_by": "28b54125-287f-494d-965e-3c5b330c9a68","remote_created_at": "2022-11-10T00:00:00Z","remote_was_deleted": true,Show advanced fields}

Asana
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
file_name
Stringfile_url
Stringremote_created_at
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringticket
String
Azure DevOps
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
file_name
Stringfile_url
Stringremote_created_at
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringticket
String
Bitbucket
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
file_name
Stringfile_url
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringticket
String
ClickUp
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
content_type
Stringfile_name
Stringfile_url
Stringremote_created_at
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringticket
Stringuploaded_by
String
Freshdesk
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
content_type
Stringfile_name
Stringfile_url
Stringremote_created_at
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringticket
String
Front
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
content_type
Stringfile_name
Stringfile_url
Stringremote_created_at
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringticket
Stringuploaded_by
String
Gorgias
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
content_type
Stringfile_name
Stringfile_url
Stringremote_created_at
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringticket
Stringuploaded_by
String
Help Scout
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
content_type
Stringfile_name
Stringfile_url
Stringremote_created_at
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringticket
Stringuploaded_by
String
Hive
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
file_name
Stringfile_url
Stringremote_created_at
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringticket
Stringuploaded_by
String
Ironclad
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
content_type
Stringfile_name
Stringfile_url
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringticket
String
Jira
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
content_type
Stringfile_name
Stringfile_url
Stringremote_created_at
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringticket
Stringuploaded_by
String
Jira Service Management
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
content_type
Stringfile_name
Stringfile_url
Stringremote_created_at
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringticket
Stringuploaded_by
String
Kustomer
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
content_type
Stringfile_name
Stringfile_url
Stringremote_created_at
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringticket
Stringuploaded_by
String
Pivotal Tracker
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
content_type
Stringfile_name
Stringfile_url
Stringremote_created_at
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringticket
Stringuploaded_by
String
ServiceNow
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
content_type
Stringfile_name
Stringfile_url
Stringremote_created_at
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringticket
String
Shortcut
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
content_type
Stringfile_name
Stringfile_url
Stringremote_created_at
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringticket
Stringuploaded_by
String
SpotDraft
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
file_name
Stringfile_url
Stringremote_id
Stringticket
String
Teamwork
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
file_name
Stringfile_url
Stringremote_created_at
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringticket
Stringuploaded_by
String
Trello
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
content_type
Stringfile_name
Stringfile_url
Stringremote_created_at
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringticket
Stringuploaded_by
String
Wrike
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
content_type
Stringfile_name
Stringfile_url
Stringremote_created_at
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringticket
Stringuploaded_by
String
Zendesk
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
content_type
Stringfile_name
Stringfile_url
Stringremote_created_at
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringticket
Stringuploaded_by
String
Zoho BugTracker
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
content_type
Stringfile_name
Stringfile_url
Stringremote_created_at
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringticket
Stringuploaded_by
String
Zoho Desk
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
file_name
Stringfile_url
Stringremote_created_at
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringticket
Stringuploaded_by
String
Salesforce Service Cloud

Targetprocess

Workfront
/attachments/meta/post
Returns metadata for TicketingAttachment
POSTs.
Header Parameters
Authorization
StringX-Account-Token
String{"request_schema": {},"remote_field_classes": {},"status": {"linked_account_status": "string","can_make_request": true},"has_conditional_params": true,"has_required_linked_account_params": true}

Asana
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
file_name
Stringfile_url
Stringremote_created_at
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringticket
String
Azure DevOps
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
file_name
Stringfile_url
Stringremote_created_at
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringticket
String
Bitbucket
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
file_name
Stringfile_url
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringticket
String
ClickUp
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
content_type
Stringfile_name
Stringfile_url
Stringremote_created_at
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringticket
Stringuploaded_by
String
Freshdesk
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
content_type
Stringfile_name
Stringfile_url
Stringremote_created_at
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringticket
String
Front
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
content_type
Stringfile_name
Stringfile_url
Stringremote_created_at
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringticket
Stringuploaded_by
String
Gorgias
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
content_type
Stringfile_name
Stringfile_url
Stringremote_created_at
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringticket
Stringuploaded_by
String
Help Scout
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
content_type
Stringfile_name
Stringfile_url
Stringremote_created_at
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringticket
Stringuploaded_by
String
Hive
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
file_name
Stringfile_url
Stringremote_created_at
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringticket
Stringuploaded_by
String
Ironclad
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
content_type
Stringfile_name
Stringfile_url
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringticket
String
Jira
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
content_type
Stringfile_name
Stringfile_url
Stringremote_created_at
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringticket
Stringuploaded_by
String
Jira Service Management
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
content_type
Stringfile_name
Stringfile_url
Stringremote_created_at
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringticket
Stringuploaded_by
String
Kustomer
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
content_type
Stringfile_name
Stringfile_url
Stringremote_created_at
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringticket
Stringuploaded_by
String
Pivotal Tracker
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
content_type
Stringfile_name
Stringfile_url
Stringremote_created_at
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringticket
Stringuploaded_by
String
ServiceNow
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
content_type
Stringfile_name
Stringfile_url
Stringremote_created_at
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringticket
String
Shortcut
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
content_type
Stringfile_name
Stringfile_url
Stringremote_created_at
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringticket
Stringuploaded_by
String
SpotDraft
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
file_name
Stringfile_url
Stringremote_id
Stringticket
String
Teamwork
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
file_name
Stringfile_url
Stringremote_created_at
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringticket
Stringuploaded_by
String
Trello
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
content_type
Stringfile_name
Stringfile_url
Stringremote_created_at
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringticket
Stringuploaded_by
String
Wrike
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
content_type
Stringfile_name
Stringfile_url
Stringremote_created_at
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringticket
Stringuploaded_by
String
Zendesk
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
content_type
Stringfile_name
Stringfile_url
Stringremote_created_at
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringticket
Stringuploaded_by
String
Zoho BugTracker
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
content_type
Stringfile_name
Stringfile_url
Stringremote_created_at
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringticket
Stringuploaded_by
String
Zoho Desk
Merge supports Passthrough Requests to this platform's API
Supported Response Fields
file_name
Stringfile_url
Stringremote_created_at
Stringremote_data
RemoteData[]path
stringdata
objectremote_id
Stringticket
Stringuploaded_by
String
Salesforce Service Cloud

Targetprocess
