ServiceNow

Change management operations: Search and retrieve IT change requests with advanced filtering, pagination, and comprehensive metadata retrieval.

Change request lookup: Retrieve comprehensive details, approval status, and related records for a specific change request by system ID

Create new IT change request with automated validation.

Change request modification: Perform complete record updates with field validation and approval workflow considerations.

Selective change updates: Modify specific change request fields while preserving approval history and related data.

Change request removal: Permanently delete change request records with proper audit trail and approval history preservation

CMDB inventory management: Search and retrieve configuration items (servers, laptops, software, network devices) with advanced filtering and relationship tracking.

Configuration item lookup: Retrieve comprehensive asset details, dependencies, and relationship data for specific CMDB configuration items by system ID

Register new configuration item in CMDB with automated validation.

Asset modification: Perform complete configuration item updates with dependency validation and relationship preservation.

Selective asset updates: Modify specific configuration item fields while preserving asset history and dependency relationships.

Asset decommission: Remove configuration items from CMDB with proper dependency cleanup and audit trail maintenance

Universal table query: Search and retrieve records from ANY ServiceNow table including custom tables (e.g., u_new_hire_class, u_employee_onboarding, u_custom_workflow) and standard tables.

Universal record retrieval: Fetch a single record by sys_id from ANY ServiceNow table including custom tables.

Universal record creation: Create new records in ANY ServiceNow table including custom tables.

Universal record update (PUT): Completely replace a record in ANY ServiceNow table including custom tables.

Universal record patch (PATCH): Partially update specific fields in ANY ServiceNow table including custom tables.

ESSENTIAL PREPARATION TOOL: Analyzes ServiceNow table schemas to identify required fields, reference relationships, choice list values, and field constraints.

Enterprise HR case management: Search and retrieve HR cases with advanced filtering, pagination, and field selection capabilities.

Retrieve a specific HR case by sys_id or case number from ServiceNow HR case management system. Returns complete case details including subject person, assignment, status, and HR service information.

Create a new HR case in ServiceNow HR case management system.

Update an existing HR case in ServiceNow HR case management system. Supports updating case status, assignment, priority, and other case details. Use sys_id or case number to identify the case.

Delete an HR case from ServiceNow HR case management system. Use with caution as this permanently removes the case record. Use sys_id or case number to identify the case.

Advanced search for HR cases with flexible query capabilities.

Retrieve a specific HR case by its case number (e.g., HRC0001234). This is a convenience method for finding cases by their human-readable number instead of sys_id.

Create a new task for an HR case. Tasks are used to break down complex HR cases into manageable subtasks with individual assignments and due dates.

List tasks associated with HR cases. Supports filtering by parent case, assignment, status, and due dates.

Retrieve a specific HR case task by sys_id. Returns complete task details including assignment, status, and parent case information.

Update an existing HR case task. Supports updating task status, assignment, due dates, and work notes.

Mark an HR case task as completed. This is a convenience method that updates the task state to ‘Closed Complete’.

Delete an HR case task. Use with caution as this permanently removes the task record.

Create an approval request for an HR case. This initiates the approval workflow by creating an approval record for a specific approver.

List approval records for HR cases. Supports filtering by approver, status, HR case, and due dates.

Retrieve a specific approval record by sys_id. Returns complete approval details including approver, status, and related HR case information.

Approve an HR case by updating the approval record state to ‘approved’. Optionally include approval comments.

Reject an HR case by updating the approval record state to ‘rejected’. Requires rejection comments explaining the decision.

Get the overall approval status for an HR case. Returns summary of all approvals including pending, approved, and rejected approvals.

Enterprise incident management: Search and retrieve IT incidents with advanced filtering, pagination, and field selection capabilities.

Incident lookup: Retrieve comprehensive details and metadata for a specific incident record by system ID

Incident creation: Create new IT incidents with validation and error handling.

Incident modification: Perform complete record updates with field validation.

Selective incident updates: Modify specific fields while preserving existing data.

Incident removal: Permanently delete incident records from the ServiceNow instance with proper audit trail maintenance

Knowledge management: Search and browse knowledge base articles, documentation, and technical resources with categorization and access control.

Knowledge article lookup: Retrieve comprehensive article content, metadata, and related resources for specific knowledge base entries by system ID

Create new knowledge base article with automated validation and approval routing.

Knowledge article modification: Perform complete article updates with version control and approval workflow validation.

Selective knowledge updates: Modify specific article fields while preserving content history and approval status.

Knowledge article removal: Archive or permanently delete knowledge base articles with proper version history and reference cleanup

Problem management operations: Search and retrieve IT problem records with advanced filtering, pagination, and root cause analysis data.

Problem record lookup: Retrieve comprehensive problem details, resolution status, and related incident data by system ID

Create new IT problem record for root cause analysis with automated validation.

Problem record modification: Perform complete record updates with validation for resolution workflows and field dependencies.

Selective problem updates: Modify specific problem record fields while preserving resolution history and related incident linkages.

Problem record removal: Permanently delete problem records while maintaining audit trail and related incident documentation

Service catalog management: Search and retrieve service requests with advanced filtering, approval status, and fulfillment tracking.

Service request lookup: Retrieve comprehensive details, approval workflow status, and related task information for specific service catalog requests

Create new service catalog request with automated validation and approval routing.

Service request modification: Perform complete service request updates with approval workflow validation and fulfillment tracking.

Selective service updates: Modify specific service request fields while preserving approval history and fulfillment progress.

Service request cancellation: Remove service catalog requests with proper approval workflow termination and audit trail maintenance

Search and retrieve users from ServiceNow sys_user table.

User profile lookup: Retrieve comprehensive user details, role assignments, and organizational information for specific employees by system ID

ESSENTIAL FIRST STEP: Run discover_required_fields(‘sys_user’) to identify mandatory fields and security requirements | User provisioning: Create new employee accounts with role assignment,…

User profile modification: Perform complete user account updates with role validation and organizational compliance.

Selective user updates: Modify specific user account fields while preserving role history and organizational relationships.

User deprovisioning: Remove user accounts from the system with proper access revocation and audit trail maintenance

Security enforcement: Force a user to reset their password upon next login by setting the pwd_needs_reset field.

Validate ServiceNow credentials by testing API access. Used during credential setup to verify authentication is working correctly.