Freshservice
Connect your AI agents to Freshservice.
Authentication: OAuth or API key. See Magic Link for the runtime auth flow, or Application credentials to bring your own OAuth app.
Retrieve a paginated list of all agents in the Freshservice account
Get detailed information about a specific agent by ID
Create a new agent with email, name, role, and group assignments
Update an existing agent’s profile, role, or group memberships
Remove an agent from the Freshservice account
Retrieve a paginated list of IT assets managed in the system
Get detailed information about a specific asset by ID
Create a new IT asset with name, type, and assignment information
Update an existing asset’s properties, assignment, or location
Remove an asset from the asset management system
Retrieve a paginated list of all asset types in the system
Get detailed information about a specific asset type by ID
Retrieve a paginated list of change requests in the system
Get detailed information about a specific change request by ID
Create a new change request with planning, risk assessment, and scheduling information
Update an existing change request’s status, schedule, or implementation details
Remove a change request from the system
Retrieve a paginated list of problems tracked in the system
Get detailed information about a specific problem by ID
Create a new problem record with subject, description, and analysis details
Update an existing problem’s status, analysis, or resolution information
Remove a problem record from the system
Retrieve a paginated list of software releases managed in the system
Get detailed information about a specific release by ID
Create a new release with planning dates, type, and associated changes
Update an existing release’s schedule, status, or completion details
Remove a release record from the system
Retrieve a paginated list of all requesters (end users) in the system
Get detailed information about a specific requester by ID
Create a new requester with email, name, and optional contact information
Update an existing requester’s profile or contact information
Remove a requester from the system
Retrieve a paginated list of solution articles from a specific folder
Get detailed information about a specific solution article by ID
Create a new solution article with title, content, and categorization
Update an existing solution article’s content, status, or metadata
Delete a solution article from the system
Retrieve a paginated list of solution categories
Get detailed information about a specific solution category by ID
Create a new solution category
Update an existing solution category’s properties
Delete a solution category from the system
Retrieve a paginated list of solution folders with optional category filtering
Get detailed information about a specific solution folder by ID
Create a new solution folder within a category
Update an existing solution folder’s properties
Delete a solution folder from the system
Retrieve a paginated list of tickets from Freshservice with optional filtering
Get detailed information about a specific ticket by ID
Create a new service desk ticket with subject, description, and requester information
Update an existing ticket’s properties including status, priority, assignment, or custom fields
Delete a ticket permanently from the system
Restore a previously deleted ticket back to active status
Retrieve all conversations, notes, and replies associated with a specific ticket
Add an internal or public note to a ticket with optional email notifications
Send a reply to the ticket requester via email with optional CC recipients