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On this page
  • Sample use cases
  • Available Tools

Pylon

Connect your AI agents to Pylon.
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Quartr

Authentication: API token. See Magic Link for the runtime auth flow.

Sample use cases

  • Show me every issue tagged escalation open more than 24 hours.
  • Reassign all open issues from John to Maria for the day.
  • Pull the median time-to-resolution for last month.

Available Tools

list_accounts

List Pylon accounts with optional pagination.

get_account

Get a specific Pylon account by ID with full details.

create_account

Create a new Pylon account with name, domain, and optional tags.

update_account

Update an existing Pylon account’s name, domain, or tags.

delete_account

Delete a Pylon account by ID.

search_accounts

Search Pylon accounts with filters for query, domain, or tags.

list_contacts

List Pylon contacts with optional pagination.

get_contact

Get a specific Pylon contact by ID with full details.

create_contact

Create a new Pylon contact with name, email, phone, and optional account association.

update_contact

Update an existing Pylon contact’s name, email, phone, or account association.

delete_contact

Delete a Pylon contact by ID.

search_contacts

Search Pylon contacts with filters for query, email, account, or tags.

list_issues

List Pylon issues within a time range. Requires start_time and end_time in ISO 8601 format.

get_issue

Get a specific Pylon issue by ID with full details.

create_issue

Create a new Pylon issue with title, body, and optional assignee, account, priority, and tags.

update_issue

Update an existing Pylon issue’s title, body, state, priority, assignee, or tags.

delete_issue

Delete a Pylon issue by ID.

search_issues

Search Pylon issues with filters for state, priority, account, assignee, team, or tags.

reply_to_issue

Reply to a Pylon issue. Sends a customer-visible response.

create_issue_thread

Create a thread on a Pylon issue for internal notes. Returns thread_id for use with add_issue_note.

add_issue_note

Add an internal note to a Pylon issue. Notes are not visible to customers.

get_issue_messages

Get all messages for a Pylon issue, including replies and internal notes.

list_tags

List Pylon tags with optional pagination.

get_tag

Get a specific Pylon tag by ID with full details.

create_tag

Create a new Pylon tag with value, object_type, and optional hex_color.

delete_tag

Delete a Pylon tag by ID.

list_teams

List Pylon teams with optional pagination.

get_team

Get a specific Pylon team by ID with full details including members.

list_users

List Pylon users (internal team members) with optional pagination.

get_user

Get a specific Pylon user by ID with full details.

search_users

Search Pylon users with filters for query, email, role, team, or active status.

get_current_user

Get the currently authenticated Pylon user.