Freshdesk

Get a specific Freshdesk agent by ID

Get the currently authenticated Freshdesk agent

List all Freshdesk agents with optional filtering by email, phone, or state

Update a Freshdesk agent’s signature, ticket scope, groups, or roles

Get a specific Freshdesk company by ID

List all Freshdesk companies with pagination

Create a new Freshdesk company with name, domains, and other details

Update an existing Freshdesk company’s name, domains, or other details

Delete a Freshdesk company by ID

Search Freshdesk companies using query string. Supported fields: domain, custom_fields

Get a specific Freshdesk contact by ID

List Freshdesk contacts with optional filtering by email, phone, company, or state

Create a new Freshdesk contact with name, email, phone, and other details

Update an existing Freshdesk contact’s name, email, phone, or other details

Delete a Freshdesk contact by ID (soft delete)

Search Freshdesk contacts using query string with filters like email, name, or company_id

List all conversations (notes and replies) for a Freshdesk ticket

Add a private or public note to a Freshdesk ticket

Add a reply to a Freshdesk ticket that is sent to the requester

Get a specific Freshdesk group by ID

List all Freshdesk groups with pagination

Create a new Freshdesk group with name, agents, and escalation settings

Update an existing Freshdesk group’s name, agents, or escalation settings

Delete a Freshdesk group by ID

Get a specific Freshdesk ticket by ID with optional includes for conversations, requester, company, or stats

List Freshdesk tickets with optional filtering by requester, email, company, status, or date

Create a new Freshdesk ticket with subject, description, requester email, priority, and status

Update an existing Freshdesk ticket’s subject, description, status, priority, or assignment

Delete a Freshdesk ticket by ID

Search Freshdesk tickets using query string with filters like status, priority, or created_at