Zendesk
Authentication: OAuth or API token. See Magic Link for the runtime auth flow, or Application credentials to bring your own OAuth app.
Sample use cases
- Show me every ticket open more than 48 hours without a reply.
- Reassign all
priority:urgenttickets from John (out today) to Maria. - Pull the median first-response time for the support team last week.
Available Tools
Get a specific organization by ID
List organizations with optional filtering
Create a new organization
Update an existing organization
Delete an organization
Search organizations using query
Get users in an organization
Get tickets for an organization
List organization memberships
Create an organization membership
Delete an organization membership
Create multiple organizations at once
Update multiple organizations at once
Merge two organizations
Get a specific ticket by ID
List tickets with optional filtering
Create a new ticket
Update an existing ticket
Delete a ticket
Search tickets using query
Get comments for a ticket
Add a comment to a ticket
Get audit history for a ticket
Update multiple tickets at once
Get a specific user by ID
List users with optional filtering
Create a new user
Update an existing user
Search users using query
Suspend a user
Unsuspend a user
Delete a user
Get identities for a user
Create a new identity for a user
Update a user identity
Delete a user identity
Make a user identity primary
Create multiple users at once
Update multiple users at once
Get the status of a bulk operation job
List Help Center categories with pagination. To fetch the next page, pass page_info.cursor as the page_cursor
Get a specific Help Center category by ID. Use list_categories to find valid category IDs
Create a new Help Center category. Categories organize sections and articles
Update an existing Help Center category. Use get_category to retrieve the current values first
Delete a Help Center category. WARNING: This will also delete all sections and articles within the category