Jira Service Management
Connect your AI agents to Jira Service Management.
Authentication: OAuth or email and API token. See Magic Link for the runtime auth flow, or Application credentials to bring your own OAuth app.
urgent and the on-call assigned to each.IT Help queue from John to Maria for the day.Get detailed information about a specific approval including status, approver, and decision
Approve or deny a pending approval request with decision (approve/deny)
Get detailed information about a specific attachment by ID including filename, size, author, and download URL
List customers for a service desk with pagination
Add customers to a service desk by account IDs
Remove customers from a service desk by account IDs
Get all participants (watchers) for a service request
Add participants (watchers) to a service request - validates request access first
Remove participants (watchers) from a service request
Search customers by email address or display name across all pages
Get Jira Service Management system information, version, and capabilities
Search knowledge base articles by query text with optional highlighting and pagination
Get detailed content for a specific knowledge base article by ID
List all organizations with pagination
Create a new organization with a unique name
Get detailed information about a specific organization by ID
Get all users who belong to a specific organization with pagination
List customer service requests for the authenticated user with optional filtering and pagination
Get detailed information for a service request by ID or key. Supports expansion of related fields like participant, status, sla, requestType, serviceDesk
Create a new service request with summary, description, and custom fields
Get current status and available transitions for a request
Get available status changes (workflow transitions) for a request
Transition request to new status with validation
Get all comments (public/internal) for a service request
Add a public or internal comment to a service request
Get all file attachments for a service request
Get SLA information and breach status for a request
Get approval workflow information for a request
Search requests by service desk, status, type, owner, or text query
List all available request types for a service desk with optional filtering and pagination
Get detailed information about a specific request type including name, description, and help text
Get all required and optional fields for a specific request type including field types, validation rules, and options
🔍 ESSENTIAL PRE-CREATE STEP: Discover required, custom, and recommended fields for request types
List all available service desks with pagination
Get detailed information about a specific service desk
Create a new service desk with name, key, and project
Get all queues (filtered views) for a service desk
Test JSM connection and authentication for debugging
Diagnose specific service desk access issues
Get basic service desk information
Check if user can access a service desk