Jira Service Management

Get detailed information about a specific approval including status, approver, and decision

Approve or deny a pending approval request with decision (approve/deny)

Get detailed information about a specific attachment by ID including filename, size, author, and download URL

List customers for a service desk with pagination

Add customers to a service desk by account IDs

Remove customers from a service desk by account IDs

Get all participants (watchers) for a service request

Add participants (watchers) to a service request - validates request access first

Remove participants (watchers) from a service request

Search customers by email address or display name across all pages

Get Jira Service Management system information, version, and capabilities

Search knowledge base articles by query text with optional highlighting and pagination

Get detailed content for a specific knowledge base article by ID

List all organizations with pagination

Create a new organization with a unique name

Get detailed information about a specific organization by ID

Get all users who belong to a specific organization with pagination

List customer service requests for the authenticated user with optional filtering and pagination

Get detailed information for a service request by ID or key. Supports expansion of related fields like participant, status, sla, requestType, serviceDesk

Create a new service request with summary, description, and custom fields

Get current status and available transitions for a request

Get available status changes (workflow transitions) for a request

Transition request to new status with validation

Get all comments (public/internal) for a service request

Add a public or internal comment to a service request

Get all file attachments for a service request

Get SLA information and breach status for a request

Get approval workflow information for a request

Search requests by service desk, status, type, owner, or text query

List all available request types for a service desk with optional filtering and pagination

Get detailed information about a specific request type including name, description, and help text

Get all required and optional fields for a specific request type including field types, validation rules, and options

🔍 ESSENTIAL PRE-CREATE STEP: Discover required, custom, and recommended fields for request types

List all available service desks with pagination

Get detailed information about a specific service desk

Create a new service desk with name, key, and project

Get all queues (filtered views) for a service desk

Test JSM connection and authentication for debugging

Diagnose specific service desk access issues

Get basic service desk information

Check if user can access a service desk