Merge Connectors

Intercom

Connect your AI agents to Intercom.

Authentication: OAuth or access token. See Magic Link for the runtime auth flow, or Application credentials to bring your own OAuth app.

Sample use cases

  • List conversations tagged enterprise open more than 24 hours without a reply.
  • Send a follow-up message to every user who started but didn’t finish the onboarding tour.
  • Find every conversation in the last 7 days mentioning pricing and tag with pricing-question.

Available Tools

list_articles

List help center articles

get_article

Get information about a specific article

create_article

Create a new help center article

update_article

Update an existing help center article

delete_article

Delete a help center article

list_collections

List help center collections

get_collection

Get information about a specific collection

create_collection

Create a new help center collection

update_collection

Update an existing help center collection

search_articles

Search for articles in the help center

list_companies

List companies in the workspace

get_company

Get information about a specific company

create_company

Create a new company

update_company

Update an existing company

delete_company

Delete a company

list_company_contacts

List contacts belonging to a company

attach_contact_to_company

Attach a contact to a company

detach_contact_from_company

Detach a contact from a company

list_contacts

List contacts in the workspace

get_contact

Get information about a specific contact

create_contact

Create a new contact

update_contact

Update an existing contact

delete_contact

Delete a contact

search_contacts

Search contacts using filters

list_conversations

List conversations (also known as tickets) in the workspace

get_conversation

Get information about a specific conversation (also known as a ticket)

search_conversations

Search conversations (also known as tickets) using filters

reply_to_conversation

Reply to a conversation (also known as a ticket)

close_conversation

Close a conversation (also known as a ticket)

open_conversation

Open a conversation (also known as a ticket)

assign_conversation

Assign a conversation (also known as a ticket) to an admin or team