Your user authorizes your application to access their ticketing platform via an OAuth or similar authorization flow through Merge Link.

Use GET/ Collections, and GET/ Users to ingest collections, tickets, and users from your users’ account.

Using the data collected in the previous step, confirm the presence of required ticketing infrastructure like a triage system.

If you’re only looking to update tickets created after a certain time period or part of a specific project you can use various query parameters to GET this including created after or collection_id.

Keep evidence up to date and track changes. You can build a frontend so your users’ can track their compliance overtime.

Leverage Merge’s POST/ Tickets to create tickets related to compliance in your customer’s ticketing platform.