Viewers
The
Viewer object is used to represent a User or Team within a company.Properties
idUUIDremote_idStringThe third-party API ID of the matching object.
created_atDateTime (ISO 8601)The datetime that this object was created by Merge.
modified_atDateTime (ISO 8601)The datetime that this object was modified by Merge.
teamUUIDThe Team this Viewer belongs to.
userUUIDThe User this Viewer belongs to.
GET
/collections/{collection_id}/viewers
Betahttps://api.merge.dev/api/ticketing/v1/collections/{collection_id}/viewers
US
EU
APAC
Returns a list of Viewer objects that point to a User id or Team id that is either an assignee or viewer on a Collection with the given id. Learn more.
Query & path parameters
collection_idUUIDRequired
cursorStringOptional
The pagination cursor value.
expandStringOptional
Which relations should be returned in expanded form. Multiple relation names should be comma separated without spaces.
include_deleted_dataBooleanOptional
Indicates whether or not this object has been deleted in the third party platform. Full coverage deletion detection is a premium add-on. Native deletion detection is offered for free with limited coverage. Learn more.
include_remote_dataBooleanOptional
Whether to include the original data Merge fetched from the third-party to produce these models.
include_shell_dataBooleanOptional
Whether to include shell records. Shell records are empty records (they may contain some metadata but all other fields are null).
page_sizeIntegerOptional
Number of results to return per page.
Field support by integration
Use the /linked-accounts endpoint to pull platform support information
Asana
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
teamUUIDuserUUID
ClickUp
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
teamUUIDuserUUID
Jira
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
userUUID
Jira Service Management
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
userUUID
Salesforce Service Cloud
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
teamUUIDuserUUID
ServiceNow
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
teamUUIDuserUUIDGET
/tickets/{ticket_id}/viewers
Betahttps://api.merge.dev/api/ticketing/v1/tickets/{ticket_id}/viewers
US
EU
APAC
Returns a list of Viewer objects that point to a User id or Team id that is either an assignee or viewer on a Ticket with the given id. Learn more.
Query & path parameters
cursorStringOptional
The pagination cursor value.
expandStringOptional
Which relations should be returned in expanded form. Multiple relation names should be comma separated without spaces.
include_deleted_dataBooleanOptional
Indicates whether or not this object has been deleted in the third party platform. Full coverage deletion detection is a premium add-on. Native deletion detection is offered for free with limited coverage. Learn more.
include_remote_dataBooleanOptional
Whether to include the original data Merge fetched from the third-party to produce these models.
include_shell_dataBooleanOptional
Whether to include shell records. Shell records are empty records (they may contain some metadata but all other fields are null).
page_sizeIntegerOptional
Number of results to return per page.
ticket_idUUIDRequired
Field support by integration
Use the /linked-accounts endpoint to pull platform support information
Asana
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
teamUUIDuserUUIDClickUp
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
teamUUIDuserUUIDJira
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
userUUIDJira Service Management
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
userUUIDSalesforce Service Cloud
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
teamUUIDuserUUIDServiceNow
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
teamUUIDuserUUID