Roles
The
Role object is used to represent the set of actions & access that a user with this role is allowed to perform.Properties
idUUIDremote_idStringThe third-party API ID of the matching object.
created_atDateTime (ISO 8601)The datetime that this object was created by Merge.
modified_atDateTime (ISO 8601)The datetime that this object was modified by Merge.
nameStringThe name of the Role.
ticket_actionsArrayThe set of actions that a User with this Role can perform. Possible enum values include:
VIEW, CREATE, EDIT, DELETE, CLOSE, and ASSIGN.ticket_accessEnumThe level of Ticket access that a User with this Role can perform. Possible values include:
ALL, ASSIGNED_ONLY, TEAM_ONLY. In cases where there is no clear mapping, the original value passed through will be returned. To receive all enum values in the original format, use the show_enum_origins query parameter. Learn more.remote_was_deletedBooleanIndicates whether or not this object has been deleted in the third party platform. Full coverage deletion detection is a premium add-on. Native deletion detection is offered for free with limited coverage. Learn more.
field_mappingsObjectremote_dataRemoteData[]The RemoteData object
The
RemoteData object is used to represent the full data pulled from the third-party API for an object.Properties
pathStringThe third-party API path that is being called.
dataAnyThe data returned from the third-party for this object in its original, unnormalized format.
GET
/roles
https://api.merge.dev/api/ticketing/v1/roles
US
EU
APAC
Returns a list of Role objects.
Query & path parameters
created_afterDateTime (ISO 8601)Optional
If provided, will only return objects created after this datetime.
created_beforeDateTime (ISO 8601)Optional
If provided, will only return objects created before this datetime.
cursorStringOptional
The pagination cursor value.
include_deleted_dataBooleanOptional
Indicates whether or not this object has been deleted in the third party platform. Full coverage deletion detection is a premium add-on. Native deletion detection is offered for free with limited coverage. Learn more.
include_remote_dataBooleanOptional
Whether to include the original data Merge fetched from the third-party to produce these models.
include_shell_dataBooleanOptional
Whether to include shell records. Shell records are empty records (they may contain some metadata but all other fields are null).
modified_afterDateTime (ISO 8601)Optional
If provided, only objects synced by Merge after this date time will be returned.
modified_beforeDateTime (ISO 8601)Optional
If provided, only objects synced by Merge before this date time will be returned.
page_sizeIntegerOptional
Number of results to return per page. The maximum limit is 100.
remote_idStringOptional
The API provider's ID for the given object.
Field support by integration
Use the /linked-accounts endpoint to pull platform support information
Aha!
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
nameStringremote_dataRemoteData[]pathstringdatastringremote_idStringticket_accessEnumticket_actionsArray
Asana
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
nameStringremote_dataRemoteData[]pathstringdatastringremote_idStringticket_actionsArray
Azure DevOps
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
nameString
Basecamp
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
nameString
Bitbucket
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
nameStringremote_dataRemoteData[]pathstringdatastringticket_accessEnumticket_actionsArray
ClickUp
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
nameStringremote_idString
Freshdesk
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
nameStringremote_dataRemoteData[]pathstringdatastringremote_idStringticket_accessEnumticket_actionsArray
Freshservice
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
nameStringremote_dataRemoteData[]pathstringdatastringremote_idStringticket_accessEnumticket_actionsArray
Front
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
nameStringticket_accessEnumticket_actionsArray
GitHub Issues
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
nameString
GitLab
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
nameStringremote_idString
Help Scout
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
nameString
Hive
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
nameStringremote_dataRemoteData[]pathstringdatastringremote_idString
Intercom
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
nameString
Jira
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
nameStringremote_dataRemoteData[]pathstringdatastringremote_idString
Jira Service Management
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
nameStringremote_dataRemoteData[]pathstringdatastringremote_idString
Linear
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
nameString
Salesforce Service Cloud
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
nameStringremote_dataRemoteData[]pathstringdatastringremote_idStringticket_accessEnumticket_actionsArray
ServiceNow
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
nameStringremote_dataRemoteData[]pathstringdatastringremote_idString
Teamwork
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
nameStringticket_accessEnumticket_actionsArray
Trello
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
nameString
Wrike
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
nameString
Zendesk
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
nameStringremote_dataRemoteData[]pathstringdatastringremote_idStringticket_accessEnumticket_actionsArray
Zoho Desk
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
nameStringremote_dataRemoteData[]pathstringdatastringremote_idStringGET
/roles/{id}
https://api.merge.dev/api/ticketing/v1/roles/{id}
US
EU
APAC
Returns a Role object with the given id.
Query & path parameters
idUUIDRequired
include_remote_dataBooleanOptional
Whether to include the original data Merge fetched from the third-party to produce these models.
include_shell_dataBooleanOptional
Whether to include shell records. Shell records are empty records (they may contain some metadata but all other fields are null).
Field support by integration
Use the /linked-accounts endpoint to pull platform support information
Aha!
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
nameStringremote_dataRemoteData[]pathstringdatastringremote_idStringticket_accessEnumticket_actionsArrayAsana
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
nameStringremote_dataRemoteData[]pathstringdatastringremote_idStringticket_actionsArrayAzure DevOps
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
nameStringBasecamp
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
nameStringBitbucket
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
nameStringremote_dataRemoteData[]pathstringdatastringticket_accessEnumticket_actionsArrayClickUp
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
nameStringremote_idStringFreshdesk
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
nameStringremote_dataRemoteData[]pathstringdatastringremote_idStringticket_accessEnumticket_actionsArrayFreshservice
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
nameStringremote_dataRemoteData[]pathstringdatastringremote_idStringticket_accessEnumticket_actionsArrayFront
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
nameStringticket_accessEnumticket_actionsArrayGitHub Issues
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
nameStringGitLab
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
nameStringremote_idStringHelp Scout
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
nameStringHive
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
nameStringremote_dataRemoteData[]pathstringdatastringremote_idStringIntercom
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
nameStringJira
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
nameStringremote_dataRemoteData[]pathstringdatastringremote_idStringJira Service Management
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
nameStringremote_dataRemoteData[]pathstringdatastringremote_idStringLinear
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
nameStringSalesforce Service Cloud
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
nameStringremote_dataRemoteData[]pathstringdatastringremote_idStringticket_accessEnumticket_actionsArrayServiceNow
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
nameStringremote_dataRemoteData[]pathstringdatastringremote_idStringTeamwork
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
nameStringticket_accessEnumticket_actionsArrayTrello
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
nameStringWrike
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
nameStringZendesk
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
nameStringremote_dataRemoteData[]pathstringdatastringremote_idStringticket_accessEnumticket_actionsArrayZoho Desk
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
nameStringremote_dataRemoteData[]pathstringdatastringremote_idString