Attachments
The
Attachment object is used to represent an attachment for a ticket.Properties
idUUIDremote_idStringThe third-party API ID of the matching object.
created_atDateTime (ISO 8601)The datetime that this object was created by Merge.
modified_atDateTime (ISO 8601)The datetime that this object was modified by Merge.
file_nameStringThe attachment's name. It is required to include the file extension in the attachment's name.
ticketUUIDThe ticket associated with the attachment.
file_urlStringThe attachment's url. It is required to include the file extension in the file's URL.
content_typeStringThe attachment's file format.
uploaded_byUUIDThe user who uploaded the attachment.
remote_created_atDateTime (ISO 8601)When the third party's attachment was created.
remote_was_deletedBooleanIndicates whether or not this object has been deleted in the third party platform. Full coverage deletion detection is a premium add-on. Native deletion detection is offered for free with limited coverage. Learn more.
field_mappingsObjectremote_dataRemoteData[]The RemoteData object
The
RemoteData object is used to represent the full data pulled from the third-party API for an object.Properties
pathStringThe third-party API path that is being called.
dataAnyThe data returned from the third-party for this object in its original, unnormalized format.
GET
/attachments
https://api.merge.dev/api/ticketing/v1/attachments
US
EU
APAC
Returns a list of Attachment objects.
Query & path parameters
created_afterDateTime (ISO 8601)Optional
If provided, will only return objects created after this datetime.
created_beforeDateTime (ISO 8601)Optional
If provided, will only return objects created before this datetime.
cursorStringOptional
The pagination cursor value.
expandStringOptional
Which relations should be returned in expanded form. Multiple relation names should be comma separated without spaces.
include_deleted_dataBooleanOptional
Indicates whether or not this object has been deleted in the third party platform. Full coverage deletion detection is a premium add-on. Native deletion detection is offered for free with limited coverage. Learn more.
include_remote_dataBooleanOptional
Whether to include the original data Merge fetched from the third-party to produce these models.
include_shell_dataBooleanOptional
Whether to include shell records. Shell records are empty records (they may contain some metadata but all other fields are null).
modified_afterDateTime (ISO 8601)Optional
If provided, only objects synced by Merge after this date time will be returned.
modified_beforeDateTime (ISO 8601)Optional
If provided, only objects synced by Merge before this date time will be returned.
page_sizeIntegerOptional
Number of results to return per page. The maximum limit is 100.
remote_created_afterDateTime (ISO 8601)Optional
If provided, will only return attachments created in the third party platform after this datetime.
remote_idStringOptional
The API provider's ID for the given object.
ticket_idStringOptional
If provided, will only return comments for this ticket.
Field support by integration
Use the /linked-accounts endpoint to pull platform support information
Aha!
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
content_typeStringfile_nameStringfile_urlStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringticketUUID
Asana
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
file_nameStringfile_urlStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringticketUUID
Azure DevOps
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
file_nameStringfile_urlStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringticketUUID
Bitbucket
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
file_nameStringfile_urlStringremote_dataRemoteData[]pathstringdatastringremote_idStringticketUUID
ClickUp
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
content_typeStringfile_nameStringfile_urlStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringticketUUIDuploaded_byUUID
Freshdesk
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
content_typeStringfile_nameStringfile_urlStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringticketUUID
Freshservice
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
content_typeStringfile_nameStringfile_urlStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringticketUUID
Front
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
content_typeStringfile_nameStringfile_urlStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringticketUUIDuploaded_byUUID
Gorgias
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
content_typeStringfile_nameStringfile_urlStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringticketUUIDuploaded_byUUID
Help Scout
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
content_typeStringfile_nameStringfile_urlStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringticketUUIDuploaded_byUUID
Hive
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
file_nameStringfile_urlStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringticketUUIDuploaded_byUUID
Intercom
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
content_typeStringfile_nameStringfile_urlStringticketUUID
Ironclad
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
content_typeStringfile_nameStringfile_urlStringremote_dataRemoteData[]pathstringdatastringremote_idStringticketUUID
Jira
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
content_typeStringfile_nameStringfile_urlStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringticketUUIDuploaded_byUUID
Jira Data Center
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
content_typeStringfile_nameStringfile_urlStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringticketUUIDuploaded_byUUID
Jira Service Management
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
content_typeStringfile_nameStringfile_urlStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringticketUUIDuploaded_byUUID
Kustomer
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
content_typeStringfile_nameStringfile_urlStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringticketUUIDuploaded_byUUID
Linear
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
file_urlStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringticketUUID
Pivotal Tracker
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
content_typeStringfile_nameStringfile_urlStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringticketUUIDuploaded_byUUID
Rally
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
content_typeStringfile_nameStringfile_urlStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringticketUUIDuploaded_byUUID
ServiceNow
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
content_typeStringfile_nameStringfile_urlStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringticketUUID
Shortcut
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
content_typeStringfile_nameStringfile_urlStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringticketUUIDuploaded_byUUID
SpotDraft
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
file_nameStringfile_urlStringremote_idStringticketUUID
Teamwork
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
file_nameStringfile_urlStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringticketUUIDuploaded_byUUID
Trello
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
content_typeStringfile_nameStringfile_urlStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringticketUUIDuploaded_byUUID
Wrike
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
content_typeStringfile_nameStringfile_urlStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringticketUUIDuploaded_byUUID
Zendesk
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
content_typeStringfile_nameStringfile_urlStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringticketUUIDuploaded_byUUID
Zoho BugTracker
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
content_typeStringfile_nameStringfile_urlStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringticketUUIDuploaded_byUUID
Zoho Desk
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
file_nameStringfile_urlStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringticketUUIDuploaded_byUUIDPOST
/attachments
https://api.merge.dev/api/ticketing/v1/attachments
US
EU
APAC
Creates an Attachment object with the given values.
Query & path parameters
is_debug_modeBooleanOptional
Whether to include debug fields (such as log file links) in the response.
run_asyncBooleanOptional
Whether or not third-party updates should be run asynchronously.
Body parameters
modelObjectRequired
Find available fields below under “Model Parameters”.
Model parameters
View app-specific writable fields under “Field support by platform” in this section.file_nameStringThe attachment's name. It is required to include the file extension in the attachment's name.
ticketUUIDThe ticket associated with the attachment. Must pass in a valid Merge ID, which can be obtained from the
id field in the Ticket object.file_urlStringThe attachment's url. It is required to include the file extension in the file's URL.
content_typeStringThe attachment's file format.
uploaded_byUUIDThe user who uploaded the attachment. Must pass in a valid Merge ID, which can be obtained from the
id field in the Uploaded_by object.integration_paramsObjectlinked_account_paramsObjectField support by integration
Use the /linked-accounts endpoint to pull platform support information
Asana
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
file_nameStringRequired
file_urlStringRequired
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
ticketUUIDRequired
Azure DevOps
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
content_typeStringOptional
file_nameStringOptional
file_urlStringRequired
remote_idStringOptional
ticketUUIDRequired
uploaded_byUUIDOptional
ClickUp
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
content_typeStringOptional
file_nameStringRequired
file_urlStringRequired
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
ticketUUIDRequired
uploaded_byUUIDOptional
Hive
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
file_nameStringOptional
file_urlStringOptional
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
ticketUUIDOptional
uploaded_byUUIDOptional
Jira
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
content_typeStringOptional
file_nameStringRequired
file_urlStringRequired
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
ticketUUIDRequired
uploaded_byUUIDOptional
Jira Data Center
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
content_typeStringOptional
file_nameStringOptional
file_urlStringRequired
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
ticketUUIDRequired
uploaded_byUUIDOptional
ServiceNow
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
content_typeStringOptional
file_nameStringRequired
file_urlStringRequired
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
ticketUUIDRequired
Trello
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
content_typeStringOptional
file_nameStringOptional
file_urlStringRequired
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
ticketUUIDRequired
uploaded_byUUIDOptional
Wrike
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
content_typeStringOptional
file_nameStringOptional
file_urlStringRequired
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
ticketUUIDRequired
uploaded_byUUIDOptional
Zendesk
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
content_typeStringRequired
file_nameStringRequired
file_urlStringRequired
remote_idStringOptional
ticketUUIDOptional
Zoho Desk
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
file_nameStringRequired
file_urlStringRequired
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
ticketUUIDRequired
uploaded_byUUIDOptional
To include the correct model fields when making POST requests, use the GET /attachments/meta/post endpoint. Learn more in our /meta guide.
GET
/attachments/{id}
https://api.merge.dev/api/ticketing/v1/attachments/{id}
US
EU
APAC
Returns an Attachment object with the given id.
Query & path parameters
expandStringOptional
Which relations should be returned in expanded form. Multiple relation names should be comma separated without spaces.
idUUIDRequired
include_remote_dataBooleanOptional
Whether to include the original data Merge fetched from the third-party to produce these models.
include_shell_dataBooleanOptional
Whether to include shell records. Shell records are empty records (they may contain some metadata but all other fields are null).
Field support by integration
Use the /linked-accounts endpoint to pull platform support information
Aha!
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
content_typeStringfile_nameStringfile_urlStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringticketUUIDAsana
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
file_nameStringfile_urlStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringticketUUIDAzure DevOps
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
file_nameStringfile_urlStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringticketUUIDBitbucket
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
file_nameStringfile_urlStringremote_dataRemoteData[]pathstringdatastringremote_idStringticketUUIDClickUp
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
content_typeStringfile_nameStringfile_urlStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringticketUUIDuploaded_byUUIDFreshdesk
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
content_typeStringfile_nameStringfile_urlStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringticketUUIDFreshservice
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
content_typeStringfile_nameStringfile_urlStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringticketUUIDFront
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
content_typeStringfile_nameStringfile_urlStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringticketUUIDuploaded_byUUIDGorgias
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
content_typeStringfile_nameStringfile_urlStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringticketUUIDuploaded_byUUIDHelp Scout
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
content_typeStringfile_nameStringfile_urlStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringticketUUIDuploaded_byUUIDHive
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
file_nameStringfile_urlStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringticketUUIDuploaded_byUUIDIntercom
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
content_typeStringfile_nameStringfile_urlStringticketUUIDIronclad
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
content_typeStringfile_nameStringfile_urlStringremote_dataRemoteData[]pathstringdatastringremote_idStringticketUUIDJira
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
content_typeStringfile_nameStringfile_urlStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringticketUUIDuploaded_byUUIDJira Data Center
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
content_typeStringfile_nameStringfile_urlStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringticketUUIDuploaded_byUUIDJira Service Management
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
content_typeStringfile_nameStringfile_urlStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringticketUUIDuploaded_byUUIDKustomer
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
content_typeStringfile_nameStringfile_urlStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringticketUUIDuploaded_byUUIDLinear
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
file_urlStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringticketUUIDPivotal Tracker
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
content_typeStringfile_nameStringfile_urlStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringticketUUIDuploaded_byUUIDRally
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
content_typeStringfile_nameStringfile_urlStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringticketUUIDuploaded_byUUIDServiceNow
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
content_typeStringfile_nameStringfile_urlStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringticketUUIDShortcut
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
content_typeStringfile_nameStringfile_urlStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringticketUUIDuploaded_byUUIDSpotDraft
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
file_nameStringfile_urlStringremote_idStringticketUUIDTeamwork
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
file_nameStringfile_urlStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringticketUUIDuploaded_byUUIDTrello
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
content_typeStringfile_nameStringfile_urlStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringticketUUIDuploaded_byUUIDWrike
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
content_typeStringfile_nameStringfile_urlStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringticketUUIDuploaded_byUUIDZendesk
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
content_typeStringfile_nameStringfile_urlStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringticketUUIDuploaded_byUUIDZoho BugTracker
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
content_typeStringfile_nameStringfile_urlStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringticketUUIDuploaded_byUUIDZoho Desk
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
file_nameStringfile_urlStringremote_created_atDateTime (ISO 8601)remote_dataRemoteData[]pathstringdatastringremote_idStringticketUUIDuploaded_byUUIDGET
/attachments/{id}/download
https://api.merge.dev/api/ticketing/v1/attachments/{id}/download
US
EU
APAC
Returns the File content with the given id as a stream of bytes.
Query & path parameters
idUUIDRequired
include_shell_dataBooleanOptional
Whether to include shell records. Shell records are empty records (they may contain some metadata but all other fields are null).
mime_typeStringOptional
If provided, specifies the export format of the file to be downloaded. For information on supported export formats, please refer to our export format help center article.
GET
/attachments/meta/post
https://api.merge.dev/api/ticketing/v1/attachments/meta/post
US
EU
APAC
Returns metadata for TicketingAttachment POSTs.
Field support by integration
Use the /linked-accounts endpoint to pull platform support information
Asana
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
file_nameStringRequired
file_urlStringRequired
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
ticketUUIDRequired
Azure DevOps
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
content_typeStringOptional
file_nameStringOptional
file_urlStringRequired
remote_idStringOptional
ticketUUIDRequired
uploaded_byUUIDOptional
ClickUp
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
content_typeStringOptional
file_nameStringRequired
file_urlStringRequired
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
ticketUUIDRequired
uploaded_byUUIDOptional
Hive
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
file_nameStringOptional
file_urlStringOptional
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
ticketUUIDOptional
uploaded_byUUIDOptional
Jira
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
content_typeStringOptional
file_nameStringRequired
file_urlStringRequired
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
ticketUUIDRequired
uploaded_byUUIDOptional
Jira Data Center
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
content_typeStringOptional
file_nameStringOptional
file_urlStringRequired
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
ticketUUIDRequired
uploaded_byUUIDOptional
ServiceNow
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
content_typeStringOptional
file_nameStringRequired
file_urlStringRequired
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
ticketUUIDRequired
Trello
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
content_typeStringOptional
file_nameStringOptional
file_urlStringRequired
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
ticketUUIDRequired
uploaded_byUUIDOptional
Wrike
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
content_typeStringOptional
file_nameStringOptional
file_urlStringRequired
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
ticketUUIDRequired
uploaded_byUUIDOptional
Zendesk
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
content_typeStringRequired
file_nameStringRequired
file_urlStringRequired
remote_idStringOptional
ticketUUIDOptional
Zoho Desk
On top of normalized Common Models, Merge also supports Passthrough Requests for this platform's API
Supported POST Model Parameters
file_nameStringRequired
file_urlStringRequired
remote_created_atDateTime (ISO 8601)Optional
remote_idStringOptional
ticketUUIDRequired
uploaded_byUUIDOptional