Accounts
The Account object is used to represent the account that a ticket is associated with.
The account is a company that may be a customer. This does not represent the company that is receiving the ticket.
Properties
idUUIDremote_idStringThe third-party API ID of the matching object.
created_atDateTime (ISO 8601)The datetime that this object was created by Merge.
modified_atDateTime (ISO 8601)The datetime that this object was modified by Merge.
nameStringThe account's name.
domainsArrayThe account's domain names.
remote_was_deletedBooleanIndicates whether or not this object has been deleted in the third party platform. Full coverage deletion detection is a premium add-on. Native deletion detection is offered for free with limited coverage. Learn more.
field_mappingsObjectremote_dataRemoteData[]The RemoteData object
The
RemoteData object is used to represent the full data pulled from the third-party API for an object.Properties
pathStringThe third-party API path that is being called.
dataAnyThe data returned from the third-party for this object in its original, unnormalized format.
GET
/accounts
https://api.merge.dev/api/ticketing/v1/accounts
US
EU
APAC
Returns a list of Account objects.
Query & path parameters
created_afterDateTime (ISO 8601)Optional
If provided, will only return objects created after this datetime.
created_beforeDateTime (ISO 8601)Optional
If provided, will only return objects created before this datetime.
cursorStringOptional
The pagination cursor value.
include_deleted_dataBooleanOptional
Indicates whether or not this object has been deleted in the third party platform. Full coverage deletion detection is a premium add-on. Native deletion detection is offered for free with limited coverage. Learn more.
include_remote_dataBooleanOptional
Whether to include the original data Merge fetched from the third-party to produce these models.
include_shell_dataBooleanOptional
Whether to include shell records. Shell records are empty records (they may contain some metadata but all other fields are null).
modified_afterDateTime (ISO 8601)Optional
If provided, only objects synced by Merge after this date time will be returned.
modified_beforeDateTime (ISO 8601)Optional
If provided, only objects synced by Merge before this date time will be returned.
page_sizeIntegerOptional
Number of results to return per page. The maximum limit is 100.
remote_idStringOptional
The API provider's ID for the given object.
Field support by integration
Use the /linked-accounts endpoint to pull platform support information
Freshdesk
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
domainsArraynameStringremote_dataRemoteData[]pathstringdatastringremote_idString
Front
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
domainsArraynameStringremote_dataRemoteData[]pathstringdatastringremote_idString
Help Scout
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
domainsArraynameStringremote_dataRemoteData[]pathstringdatastringremote_idString
Intercom
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
domainsArraynameStringremote_dataRemoteData[]pathstringdatastringremote_idString
Jira Service Management
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
nameStringremote_dataRemoteData[]pathstringdatastringremote_idString
Kustomer
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
nameStringremote_dataRemoteData[]pathstringdatastringremote_idString
Linear
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
domainsArraynameStringremote_dataRemoteData[]pathstringdatastringremote_idString
Salesforce Service Cloud
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
domainsArraynameStringremote_dataRemoteData[]pathstringdatastringremote_idString
ServiceNow
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
domainsArraynameStringremote_dataRemoteData[]pathstringdatastringremote_idString
Wrike
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
nameStringremote_dataRemoteData[]pathstringdatastringremote_idString
Zendesk
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
domainsArraynameStringremote_dataRemoteData[]pathstringdatastringremote_idString
Zoho Desk
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
domainsArraynameStringremote_dataRemoteData[]pathstringdatastringremote_idStringGET
/accounts/{id}
https://api.merge.dev/api/ticketing/v1/accounts/{id}
US
EU
APAC
Returns an Account object with the given id.
Query & path parameters
idUUIDRequired
include_remote_dataBooleanOptional
Whether to include the original data Merge fetched from the third-party to produce these models.
include_shell_dataBooleanOptional
Whether to include shell records. Shell records are empty records (they may contain some metadata but all other fields are null).
Field support by integration
Use the /linked-accounts endpoint to pull platform support information
Freshdesk
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
domainsArraynameStringremote_dataRemoteData[]pathstringdatastringremote_idStringFront
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
domainsArraynameStringremote_dataRemoteData[]pathstringdatastringremote_idStringHelp Scout
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
domainsArraynameStringremote_dataRemoteData[]pathstringdatastringremote_idStringIntercom
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
domainsArraynameStringremote_dataRemoteData[]pathstringdatastringremote_idStringJira Service Management
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
nameStringremote_dataRemoteData[]pathstringdatastringremote_idStringKustomer
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
nameStringremote_dataRemoteData[]pathstringdatastringremote_idStringLinear
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
domainsArraynameStringremote_dataRemoteData[]pathstringdatastringremote_idStringSalesforce Service Cloud
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
domainsArraynameStringremote_dataRemoteData[]pathstringdatastringremote_idStringServiceNow
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
domainsArraynameStringremote_dataRemoteData[]pathstringdatastringremote_idStringWrike
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
nameStringremote_dataRemoteData[]pathstringdatastringremote_idStringZendesk
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
domainsArraynameStringremote_dataRemoteData[]pathstringdatastringremote_idStringZoho Desk
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
Supported Response Fields
domainsArraynameStringremote_dataRemoteData[]pathstringdatastringremote_idString