Zendesk
Merge interacts with Zendesk API endpoints to access certain information as detailed below.
API Endpoints
PUT/v2/tickets/{id}
Merge interacts with this API endpoint to...
Access Comment information
Comment fields
remote_idStringhtml_bodyStringuserUUIDis_privateBooleancontactUUIDticketUUIDbodyStringremote_created_atDateTime (ISO 8601)Access Attachment information
Attachment fields
ticketUUIDAccess Tag information
Tag fields
nameStringAccess Ticket information
Ticket fields
remote_idStringstatusEnumpriorityEnumassigneesArrayremote_updated_atDateTime (ISO 8601)due_dateDateTime (ISO 8601)ticket_typeStringtagsArraynameStringGET/v2/deleted_users
Merge interacts with this API endpoint to...
Access Contact information
Contact fields
remote_idStringphone_numberStringnameStringemail_addressStringAccess User information
User fields
remote_idStringis_activeBooleannameStringemail_addressStringGET/v2/custom_roles
Merge interacts with this API endpoint to...
Access Role information
Role fields
remote_idStringticket_accessEnumnameStringremote_dataArrayGET/v2/search/export
Merge interacts with this API endpoint to...
Access User information
User fields
remote_idStringemail_addressStringremote_dataArrayrolesArrayis_activeBooleanavatarStringnameStringAccess Contact information
Contact fields
remote_idStringaccountUUIDemail_addressStringremote_dataArraydetailsStringphone_numberStringnameStringAccess Comment information
Comment fields
ticketUUIDAccess Attachment information
Attachment fields
ticketUUIDAccess Ticket information
Ticket fields
remote_idStringaccountUUIDstatusEnumremote_dataArraypriorityEnumremote_created_atDateTime (ISO 8601)creatorUUIDremote_updated_atDateTime (ISO 8601)due_dateDateTime (ISO 8601)ticket_urlStringticket_typeStringnameStringdescriptionStringAccess Tag information
Tag fields
nameStringAccess Account information
Account fields
remote_idStringnameStringremote_dataArraydomainsArrayPOST/v2/uploads.json
Merge interacts with this API endpoint to...
Access Attachment information
Attachment fields
remote_idStringGET/v2/tickets/{ticket_id}/metrics
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
remote_idStringcompleted_atDateTime (ISO 8601)remote_dataArrayGET/v2/tickets/{ticket_id}/comments
Merge interacts with this API endpoint to...
Access Comment information
Comment fields
remote_idStringremote_dataArrayhtml_bodyStringuserUUIDis_privateBooleancontactUUIDbodyStringremote_created_atDateTime (ISO 8601)Access Attachment information
Attachment fields
remote_idStringuploaded_byUUIDcontent_typeStringfile_nameStringremote_dataArrayfile_urlStringremote_created_atDateTime (ISO 8601)GET/v2/incremental/ticket_events
Merge interacts with this API endpoint to...
Access Comment information
Comment fields
remote_idStringremote_dataArrayhtml_bodyStringis_privateBooleanticketUUIDbodyStringremote_created_atDateTime (ISO 8601)Access Attachment information
Attachment fields
remote_idStringremote_dataArrayfile_nameStringcontent_typeStringfile_urlStringticketUUIDremote_created_atDateTime (ISO 8601)POST/v2/tickets
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
remote_idStringcontactUUIDAccess Tag information
Tag fields
nameStringGET/v2/incremental/tickets.json
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
remote_idStringaccountUUIDstatusEnumremote_dataArraypriorityEnumremote_created_atDateTime (ISO 8601)creatorUUIDremote_updated_atDateTime (ISO 8601)due_dateDateTime (ISO 8601)ticket_urlStringcontactUUIDticket_typeStringnameStringdescriptionStringAccess Tag information
Tag fields
nameStringGET/v2/tags
Merge interacts with this API endpoint to...
Access Tag information
Tag fields
nameStringremote_dataArrayGET/v2/groups
Merge interacts with this API endpoint to...
Access Team information
Team fields
remote_idStringnameStringdescriptionStringremote_dataArray