Zendesk
Common Model Sync Frequencies
Accessed third-party endpoints
Merge interacts with Zendesk API endpoints to access certain information as detailed below.
API Endpoints
PUT/v2/tickets/{id}
Merge interacts with this API endpoint to...
Access Comment information
Comment fields
bodyString
remote_created_atDateTime (ISO 8601)
userUUID
remote_idString
is_privateBoolean
contactUUID
ticketUUID
html_bodyString
Access Attachment information
Attachment fields
ticketUUID
Access Tag information
Tag fields
nameString
Access Ticket information
Ticket fields
priorityEnum
statusEnum
assigneesArray
due_dateDateTime (ISO 8601)
remote_idString
remote_updated_atDateTime (ISO 8601)
nameString
tagsArray
ticket_typeString
POST/v2/uploads.json
Merge interacts with this API endpoint to...
Access Attachment information
Attachment fields
remote_idString
GET/v2/tickets/{ticket_id}/metrics
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
completed_atDateTime (ISO 8601)
remote_idString
remote_dataArray
GET/v2/tickets/{ticket_id}/comments
Merge interacts with this API endpoint to...
Access Comment information
Comment fields
bodyString
remote_dataArray
remote_created_atDateTime (ISO 8601)
userUUID
remote_idString
is_privateBoolean
contactUUID
html_bodyString
Access Attachment information
Attachment fields
remote_dataArray
remote_created_atDateTime (ISO 8601)
content_typeString
file_urlString
remote_idString
uploaded_byUUID
file_nameString
GET/v2/search/export
Merge interacts with this API endpoint to...
Access Comment information
Comment fields
ticketUUID
Access Attachment information
Attachment fields
ticketUUID
Access Ticket information
Ticket fields
descriptionString
remote_dataArray
remote_created_atDateTime (ISO 8601)
priorityEnum
statusEnum
creatorUUID
accountUUID
due_dateDateTime (ISO 8601)
remote_idString
remote_updated_atDateTime (ISO 8601)
nameString
ticket_urlString
ticket_typeString
Access Tag information
Tag fields
nameString
Access Account information
Account fields
remote_idString
remote_dataArray
domainsArray
nameString
Access User information
User fields
remote_dataArray
is_activeBoolean
email_addressString
rolesArray
avatarString
remote_idString
nameString
Access Contact information
Contact fields
remote_dataArray
email_addressString
phone_numberString
detailsString
accountUUID
remote_idString
nameString
POST/v2/tickets
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
contactUUID
remote_idString
Access Tag information
Tag fields
nameString
GET/v2/groups
Merge interacts with this API endpoint to...
Access Team information
Team fields
descriptionString
remote_idString
remote_dataArray
nameString
GET/v2/incremental/ticket_events
Merge interacts with this API endpoint to...
Access Comment information
Comment fields
bodyString
remote_dataArray
remote_created_atDateTime (ISO 8601)
remote_idString
is_privateBoolean
ticketUUID
html_bodyString
Access Attachment information
Attachment fields
remote_dataArray
remote_created_atDateTime (ISO 8601)
content_typeString
file_urlString
remote_idString
ticketUUID
file_nameString
GET/v2/incremental/tickets.json
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
descriptionString
remote_dataArray
remote_created_atDateTime (ISO 8601)
priorityEnum
statusEnum
creatorUUID
accountUUID
due_dateDateTime (ISO 8601)
remote_idString
remote_updated_atDateTime (ISO 8601)
nameString
ticket_urlString
contactUUID
ticket_typeString
Access Tag information
Tag fields
nameString
GET/v2/tags
Merge interacts with this API endpoint to...
Access Tag information
Tag fields
remote_dataArray
nameString
GET/v2/deleted_users
Merge interacts with this API endpoint to...
Access Contact information
Contact fields
email_addressString
remote_idString
phone_numberString
nameString
Access User information
User fields
is_activeBoolean
email_addressString
remote_idString
nameString
GET/v2/custom_roles
Merge interacts with this API endpoint to...
Access Role information
Role fields
remote_idString
remote_dataArray
nameString
ticket_accessEnum