Zendesk
Merge interacts with Zendesk API endpoints to access certain information as detailed below.
API Endpoints
PUT/v2/tickets/{id}
Merge interacts with this API endpoint to...
Access Comment information
Comment fields
html_bodyStringuserUUIDremote_created_atDateTime (ISO 8601)remote_idStringbodyStringcontactUUIDticketUUIDis_privateBooleanAccess Tag information
Tag fields
nameStringAccess Ticket information
Ticket fields
remote_updated_atDateTime (ISO 8601)ticket_typeStringremote_idStringstatusEnumassigneesArraytagsArraydue_dateDateTime (ISO 8601)nameStringpriorityEnumAccess Attachment information
Attachment fields
ticketUUIDGET/v2/deleted_users
Merge interacts with this API endpoint to...
Access Contact information
Contact fields
remote_idStringphone_numberStringnameStringemail_addressStringAccess User information
User fields
remote_idStringnameStringemail_addressStringis_activeBooleanGET/v2/custom_roles
Merge interacts with this API endpoint to...
Access Role information
Role fields
remote_dataArrayremote_idStringnameStringticket_accessEnumGET/v2/search/export
Merge interacts with this API endpoint to...
Access Contact information
Contact fields
detailsStringremote_dataArrayaccountUUIDremote_idStringphone_numberStringemail_addressStringnameStringAccess Comment information
Comment fields
ticketUUIDAccess Attachment information
Attachment fields
ticketUUIDAccess Ticket information
Ticket fields
remote_dataArraydescriptionStringremote_updated_atDateTime (ISO 8601)ticket_typeStringaccountUUIDremote_created_atDateTime (ISO 8601)statusEnumremote_idStringcreatorUUIDdue_dateDateTime (ISO 8601)nameStringpriorityEnumticket_urlStringAccess Tag information
Tag fields
nameStringAccess Account information
Account fields
remote_dataArraydomainsArraynameStringremote_idStringAccess User information
User fields
remote_dataArrayremote_idStringemail_addressStringis_activeBooleanavatarStringrolesArraynameStringGET/v2/tickets/{ticket_id}/metrics
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
remote_dataArrayremote_idStringcompleted_atDateTime (ISO 8601)GET/v2/tickets/{ticket_id}/comments
Merge interacts with this API endpoint to...
Access Comment information
Comment fields
remote_dataArrayhtml_bodyStringuserUUIDremote_created_atDateTime (ISO 8601)remote_idStringbodyStringcontactUUIDis_privateBooleanAccess Attachment information
Attachment fields
content_typeStringremote_dataArrayremote_created_atDateTime (ISO 8601)remote_idStringuploaded_byUUIDfile_urlStringfile_nameStringGET/v2/groups
Merge interacts with this API endpoint to...
Access Team information
Team fields
descriptionStringremote_idStringnameStringremote_dataArrayGET/v2/incremental/ticket_events
Merge interacts with this API endpoint to...
Access Comment information
Comment fields
remote_dataArrayhtml_bodyStringremote_created_atDateTime (ISO 8601)remote_idStringbodyStringticketUUIDis_privateBooleanAccess Attachment information
Attachment fields
content_typeStringremote_dataArrayremote_created_atDateTime (ISO 8601)remote_idStringfile_urlStringticketUUIDfile_nameStringGET/v2/incremental/tickets.json
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
remote_dataArraydescriptionStringremote_updated_atDateTime (ISO 8601)ticket_typeStringaccountUUIDremote_created_atDateTime (ISO 8601)remote_idStringstatusEnumcreatorUUIDcontactUUIDdue_dateDateTime (ISO 8601)nameStringpriorityEnumticket_urlStringAccess Tag information
Tag fields
nameStringPOST/v2/uploads.json
Merge interacts with this API endpoint to...
Access Attachment information
Attachment fields
remote_idStringPOST/v2/tickets
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
remote_idStringcontactUUIDAccess Tag information
Tag fields
nameStringGET/v2/tags
Merge interacts with this API endpoint to...
Access Tag information
Tag fields
remote_dataArraynameString