Zendesk
Merge interacts with Zendesk API endpoints to access certain information as detailed below.
API Endpoints
GET/v2/tags
Merge interacts with this API endpoint to...
Access Tag information
Tag fields
remote_dataArraynameStringGET/v2/search/export
Merge interacts with this API endpoint to...
Access Account information
Account fields
remote_idStringremote_dataArraynameStringdomainsArrayAccess Comment information
Comment fields
ticketUUIDAccess Attachment information
Attachment fields
ticketUUIDAccess Ticket information
Ticket fields
descriptionStringremote_dataArraycreatorUUIDpriorityEnumdue_dateDateTime (ISO 8601)statusEnumremote_idStringremote_updated_atDateTime (ISO 8601)remote_created_atDateTime (ISO 8601)accountUUIDticket_typeStringnameStringticket_urlStringAccess Tag information
Tag fields
nameStringAccess User information
User fields
remote_dataArrayrolesArrayemail_addressStringis_activeBooleanremote_idStringavatarStringnameStringAccess Contact information
Contact fields
remote_dataArrayemail_addressStringdetailsStringremote_idStringaccountUUIDnameStringphone_numberStringGET/v2/groups
Merge interacts with this API endpoint to...
Access Team information
Team fields
descriptionStringremote_idStringremote_dataArraynameStringPUT/v2/tickets/{id}
Merge interacts with this API endpoint to...
Access Comment information
Comment fields
contactUUIDticketUUIDis_privateBooleanremote_idStringuserUUIDhtml_bodyStringbodyStringremote_created_atDateTime (ISO 8601)Access Attachment information
Attachment fields
ticketUUIDAccess Tag information
Tag fields
nameStringAccess Ticket information
Ticket fields
tagsArraypriorityEnumdue_dateDateTime (ISO 8601)statusEnumremote_idStringremote_updated_atDateTime (ISO 8601)assigneesArraynameStringticket_typeStringPOST/v2/uploads.json
Merge interacts with this API endpoint to...
Access Attachment information
Attachment fields
remote_idStringGET/v2/tickets/{ticket_id}/metrics
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
completed_atDateTime (ISO 8601)remote_idStringremote_dataArrayGET/v2/tickets/{ticket_id}/comments
Merge interacts with this API endpoint to...
Access Comment information
Comment fields
remote_dataArraycontactUUIDis_privateBooleanremote_idStringuserUUIDhtml_bodyStringbodyStringremote_created_atDateTime (ISO 8601)Access Attachment information
Attachment fields
content_typeStringremote_dataArrayuploaded_byUUIDremote_idStringfile_nameStringfile_urlStringremote_created_atDateTime (ISO 8601)GET/v2/incremental/ticket_events
Merge interacts with this API endpoint to...
Access Comment information
Comment fields
remote_dataArrayticketUUIDis_privateBooleanremote_idStringhtml_bodyStringbodyStringremote_created_atDateTime (ISO 8601)Access Attachment information
Attachment fields
content_typeStringremote_dataArrayticketUUIDremote_idStringfile_nameStringfile_urlStringremote_created_atDateTime (ISO 8601)POST/v2/tickets
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
remote_idStringcontactUUIDAccess Tag information
Tag fields
nameStringGET/v2/incremental/tickets.json
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
descriptionStringremote_dataArraycontactUUIDcreatorUUIDpriorityEnumstatusEnumdue_dateDateTime (ISO 8601)remote_idStringremote_updated_atDateTime (ISO 8601)remote_created_atDateTime (ISO 8601)accountUUIDticket_typeStringnameStringticket_urlStringAccess Tag information
Tag fields
nameStringGET/v2/deleted_users
Merge interacts with this API endpoint to...
Access Contact information
Contact fields
remote_idStringnameStringemail_addressStringphone_numberStringAccess User information
User fields
is_activeBooleanemail_addressStringnameStringremote_idStringGET/v2/custom_roles
Merge interacts with this API endpoint to...
Access Role information
Role fields
remote_idStringremote_dataArraynameStringticket_accessEnum