Zendesk
Merge interacts with Zendesk API endpoints to access certain information as detailed below.
API Endpoints
GET/v2/deleted_users
Merge interacts with this API endpoint to...
Access Contact information
Contact fields
nameStringphone_numberStringemail_addressStringremote_idStringAccess User information
User fields
nameStringis_activeBooleanemail_addressStringremote_idStringGET/v2/custom_roles
Merge interacts with this API endpoint to...
Access Role information
Role fields
nameStringticket_accessEnumremote_dataArrayremote_idStringGET/v2/search/export
Merge interacts with this API endpoint to...
Access Contact information
Contact fields
phone_numberStringremote_idStringaccountUUIDnameStringdetailsStringremote_dataArrayemail_addressStringAccess Comment information
Comment fields
ticketUUIDAccess Attachment information
Attachment fields
ticketUUIDAccess User information
User fields
remote_idStringavatarStringnameStringis_activeBooleanrolesArrayremote_dataArrayemail_addressStringAccess Ticket information
Ticket fields
remote_updated_atDateTime (ISO 8601)descriptionStringaccountUUIDremote_idStringticket_typeStringremote_created_atDateTime (ISO 8601)due_dateDateTime (ISO 8601)statusEnumnameStringticket_urlStringpriorityEnumremote_dataArrayAccess Tag information
Tag fields
nameStringAccess Account information
Account fields
nameStringremote_dataArraydomainsArrayremote_idStringPUT/v2/tickets/{id}
Merge interacts with this API endpoint to...
Access Comment information
Comment fields
html_bodyStringremote_idStringbodyStringremote_created_atDateTime (ISO 8601)is_privateBooleanuserUUIDticketUUIDcontactUUIDAccess Attachment information
Attachment fields
ticketUUIDAccess Tag information
Tag fields
nameStringAccess Ticket information
Ticket fields
remote_updated_atDateTime (ISO 8601)remote_idStringticket_typeStringdue_dateDateTime (ISO 8601)assigneesArraystatusEnumnameStringtagsArraypriorityEnumPOST/v2/uploads.json
Merge interacts with this API endpoint to...
Access Attachment information
Attachment fields
remote_idStringGET/v2/tickets/{ticket_id}/metrics
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
completed_atDateTime (ISO 8601)remote_dataArrayremote_idStringGET/v2/tickets/{ticket_id}/comments
Merge interacts with this API endpoint to...
Access Comment information
Comment fields
html_bodyStringremote_idStringbodyStringremote_created_atDateTime (ISO 8601)is_privateBooleanuserUUIDremote_dataArraycontactUUIDAccess Attachment information
Attachment fields
remote_idStringremote_created_atDateTime (ISO 8601)uploaded_byUUIDfile_nameStringfile_urlStringcontent_typeStringremote_dataArrayGET/v2/incremental/ticket_events
Merge interacts with this API endpoint to...
Access Comment information
Comment fields
html_bodyStringremote_idStringremote_created_atDateTime (ISO 8601)is_privateBooleanticketUUIDremote_dataArraybodyStringAccess Attachment information
Attachment fields
remote_idStringremote_created_atDateTime (ISO 8601)content_typeStringfile_nameStringfile_urlStringticketUUIDremote_dataArrayPOST/v2/tickets
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
remote_idStringcontactUUIDAccess Tag information
Tag fields
nameStringGET/v2/incremental/tickets.json
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
remote_updated_atDateTime (ISO 8601)descriptionStringaccountUUIDremote_idStringticket_typeStringremote_created_atDateTime (ISO 8601)due_dateDateTime (ISO 8601)statusEnumnameStringticket_urlStringpriorityEnumremote_dataArraycontactUUIDAccess Tag information
Tag fields
nameStringGET/v2/tags
Merge interacts with this API endpoint to...
Access Tag information
Tag fields
nameStringremote_dataArrayGET/v2/groups
Merge interacts with this API endpoint to...
Access Team information
Team fields
nameStringremote_dataArraydescriptionStringremote_idString