Zendesk
Merge interacts with Zendesk API endpoints to access certain information as detailed below.
API Endpoints
PUT/v2/tickets/{id}
Merge interacts with this API endpoint to...
Access Comment information
Comment fields
is_privateBooleanremote_created_atDateTime (ISO 8601)userUUIDremote_idStringcontactUUIDhtml_bodyStringticketUUIDbodyStringAccess Attachment information
Attachment fields
ticketUUIDAccess Tag information
Tag fields
nameStringAccess Ticket information
Ticket fields
remote_updated_atDateTime (ISO 8601)tagsArrayremote_idStringassigneesArraypriorityEnumnameStringdue_dateDateTime (ISO 8601)ticket_typeStringstatusEnumGET/v2/deleted_users
Merge interacts with this API endpoint to...
Access Contact information
Contact fields
nameStringremote_idStringemail_addressStringphone_numberStringAccess User information
User fields
nameStringremote_idStringis_activeBooleanemail_addressStringGET/v2/custom_roles
Merge interacts with this API endpoint to...
Access Role information
Role fields
remote_dataArraynameStringremote_idStringticket_accessEnumGET/v2/search/export
Merge interacts with this API endpoint to...
Access Contact information
Contact fields
detailsStringremote_idStringnameStringemail_addressStringremote_dataArrayphone_numberStringaccountUUIDAccess Comment information
Comment fields
ticketUUIDAccess Attachment information
Attachment fields
ticketUUIDAccess Account information
Account fields
remote_dataArraynameStringdomainsArrayremote_idStringAccess Ticket information
Ticket fields
remote_updated_atDateTime (ISO 8601)remote_created_atDateTime (ISO 8601)descriptionStringremote_idStringremote_dataArraypriorityEnumnameStringdue_dateDateTime (ISO 8601)ticket_typeStringcreatorUUIDticket_urlStringstatusEnumaccountUUIDAccess Tag information
Tag fields
nameStringAccess User information
User fields
is_activeBooleanavatarStringremote_idStringnameStringemail_addressStringremote_dataArrayrolesArrayPOST/v2/uploads.json
Merge interacts with this API endpoint to...
Access Attachment information
Attachment fields
remote_idStringGET/v2/tickets/{ticket_id}/metrics
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
remote_dataArrayremote_idStringcompleted_atDateTime (ISO 8601)GET/v2/tickets/{ticket_id}/comments
Merge interacts with this API endpoint to...
Access Comment information
Comment fields
is_privateBooleanremote_created_atDateTime (ISO 8601)userUUIDremote_idStringcontactUUIDhtml_bodyStringremote_dataArraybodyStringAccess Attachment information
Attachment fields
remote_created_atDateTime (ISO 8601)remote_idStringfile_urlStringuploaded_byUUIDfile_nameStringcontent_typeStringremote_dataArrayGET/v2/incremental/ticket_events
Merge interacts with this API endpoint to...
Access Comment information
Comment fields
is_privateBooleanremote_created_atDateTime (ISO 8601)remote_idStringremote_dataArrayhtml_bodyStringticketUUIDbodyStringAccess Attachment information
Attachment fields
remote_created_atDateTime (ISO 8601)remote_idStringremote_dataArrayfile_urlStringfile_nameStringcontent_typeStringticketUUIDPOST/v2/tickets
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
contactUUIDremote_idStringAccess Tag information
Tag fields
nameStringGET/v2/tags
Merge interacts with this API endpoint to...
Access Tag information
Tag fields
remote_dataArraynameStringGET/v2/groups
Merge interacts with this API endpoint to...
Access Team information
Team fields
remote_dataArraynameStringremote_idStringdescriptionStringGET/v2/incremental/tickets.json
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
remote_updated_atDateTime (ISO 8601)remote_created_atDateTime (ISO 8601)descriptionStringremote_idStringremote_dataArraypriorityEnumnameStringcontactUUIDdue_dateDateTime (ISO 8601)ticket_typeStringcreatorUUIDticket_urlStringstatusEnumaccountUUIDAccess Tag information
Tag fields
nameString