Zoho Desk
Merge interacts with Zoho Desk API endpoints to access certain information as detailed below.
API Endpoints
POST/tickets/{ticket_id}/attachments
Merge interacts with this API endpoint to...
Access Attachment information
Attachment fields
remote_idStringuploaded_byUUIDfile_urlStringremote_created_atDateTime (ISO 8601)file_nameStringticketUUIDPOST/tickets/{ticket_id}/sendReply
Merge interacts with this API endpoint to...
Access Comment information
Comment fields
html_bodyStringuserUUIDremote_idStringremote_created_atDateTime (ISO 8601)POST/tickets/{ticket_id}/comments
Merge interacts with this API endpoint to...
Access Comment information
Comment fields
is_privateBooleanbodyStringGET/teams
Merge interacts with this API endpoint to...
Access Team information
Team fields
nameStringremote_dataArrayremote_idStringdescriptionStringAccess User information
User fields
remote_idStringteamsArrayGET/accounts
Merge interacts with this API endpoint to...
Access Account information
Account fields
nameStringremote_idStringremote_dataArrayGET/tickets
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
nameStringpriorityEnumremote_updated_atDateTime (ISO 8601)remote_idStringremote_created_atDateTime (ISO 8601)ticket_urlStringstatusEnumremote_dataArrayaccountUUIDcontactUUIDcompleted_atDateTime (ISO 8601)due_dateDateTime (ISO 8601)ticket_typeStringAccess Comment information
Comment fields
ticketUUIDAccess Attachment information
Attachment fields
ticketUUIDGET/contacts
Merge interacts with this API endpoint to...
Access Contact information
Contact fields
remote_idStringphone_numberStringremote_dataArrayaccountUUIDemail_addressStringGET/tickets/{ticket_id}/threads/{thread_id}
Merge interacts with this API endpoint to...
Access Comment information
Comment fields
html_bodyStringremote_idStringbodyStringremote_created_atDateTime (ISO 8601)userUUIDremote_dataArraycontactUUIDAccess Attachment information
Attachment fields
remote_idStringuploaded_byUUIDfile_urlStringremote_created_atDateTime (ISO 8601)file_nameStringremote_dataArrayGET/tickets/{ticket_id}/conversations
Merge interacts with this API endpoint to...
Access Comment information
Comment fields
is_privateBooleanGET/tickets/{ticket_id}/attachments
Merge interacts with this API endpoint to...
Access Attachment information
Attachment fields
remote_idStringuploaded_byUUIDfile_urlStringremote_created_atDateTime (ISO 8601)file_nameStringremote_dataArrayGET/ticketTags
Merge interacts with this API endpoint to...
Access Tag information
Tag fields
nameStringremote_idStringremote_dataArrayGET/roles
Merge interacts with this API endpoint to...
Access Role information
Role fields
nameStringremote_idStringremote_dataArrayGET/agents
Merge interacts with this API endpoint to...
Access User information
User fields
nameStringremote_idStringremote_dataArrayemail_addressStringis_activeBooleanPOST/tickets
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
nameStringremote_updated_atDateTime (ISO 8601)remote_idStringremote_created_atDateTime (ISO 8601)assigneesArrayticket_urlStringdescriptionStringstatusEnumaccountUUIDcontactUUIDdue_dateDateTime (ISO 8601)ticket_typeString