Zoho Desk
Common Model Sync Frequencies
Accessed third-party endpoints
Merge interacts with Zoho Desk API endpoints to access certain information as detailed below.
API Endpoints
POST/tickets/{ticket_id}/attachments
Merge interacts with this API endpoint to...
Access Attachment information
Attachment fields
remote_created_atDateTime (ISO 8601)
file_urlString
remote_idString
uploaded_byUUID
ticketUUID
file_nameString
POST/tickets/{ticket_id}/sendReply
Merge interacts with this API endpoint to...
Access Comment information
Comment fields
userUUID
remote_idString
remote_created_atDateTime (ISO 8601)
html_bodyString
POST/tickets/{ticket_id}/comments
Merge interacts with this API endpoint to...
Access Comment information
Comment fields
is_privateBoolean
bodyString
GET/roles
Merge interacts with this API endpoint to...
Access Role information
Role fields
remote_idString
remote_dataArray
nameString
GET/agents
Merge interacts with this API endpoint to...
Access User information
User fields
remote_dataArray
is_activeBoolean
email_addressString
remote_idString
nameString
POST/tickets
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
descriptionString
remote_created_atDateTime (ISO 8601)
statusEnum
accountUUID
assigneesArray
due_dateDateTime (ISO 8601)
remote_idString
remote_updated_atDateTime (ISO 8601)
nameString
ticket_urlString
contactUUID
ticket_typeString
GET/teams
Merge interacts with this API endpoint to...
Access Team information
Team fields
descriptionString
remote_idString
remote_dataArray
nameString
Access User information
User fields
teamsArray
remote_idString
GET/accounts
Merge interacts with this API endpoint to...
Access Account information
Account fields
remote_idString
remote_dataArray
nameString
GET/tickets
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
remote_dataArray
remote_created_atDateTime (ISO 8601)
priorityEnum
statusEnum
completed_atDateTime (ISO 8601)
accountUUID
due_dateDateTime (ISO 8601)
remote_idString
remote_updated_atDateTime (ISO 8601)
nameString
ticket_urlString
contactUUID
ticket_typeString
Access Comment information
Comment fields
ticketUUID
Access Attachment information
Attachment fields
ticketUUID
GET/contacts
Merge interacts with this API endpoint to...
Access Contact information
Contact fields
remote_dataArray
email_addressString
phone_numberString
accountUUID
remote_idString
GET/tickets/{ticket_id}/threads/{thread_id}
Merge interacts with this API endpoint to...
Access Comment information
Comment fields
bodyString
remote_dataArray
remote_created_atDateTime (ISO 8601)
userUUID
remote_idString
contactUUID
html_bodyString
Access Attachment information
Attachment fields
remote_dataArray
remote_created_atDateTime (ISO 8601)
file_urlString
remote_idString
uploaded_byUUID
file_nameString
GET/tickets/{ticket_id}/conversations
Merge interacts with this API endpoint to...
Access Comment information
Comment fields
is_privateBoolean
GET/tickets/{ticket_id}/attachments
Merge interacts with this API endpoint to...
Access Attachment information
Attachment fields
remote_dataArray
remote_created_atDateTime (ISO 8601)
file_urlString
remote_idString
uploaded_byUUID
file_nameString
GET/ticketTags
Merge interacts with this API endpoint to...
Access Tag information
Tag fields
remote_idString
remote_dataArray
nameString