Zoho Desk
Common Model Sync Frequencies
Accessed third-party endpoints
Merge interacts with Zoho Desk API endpoints to access certain information as detailed below.
API Endpoints
GET/tickets
Merge interacts with this API endpoint to...
Access Attachment information
Attachment fields
ticketUUID
Access Ticket information
Ticket fields
nameString
remote_idString
remote_updated_atDateTime (ISO 8601)
ticket_urlString
ticket_typeString
due_dateDateTime (ISO 8601)
remote_created_atDateTime (ISO 8601)
contactUUID
accountUUID
statusEnum
remote_dataArray
priorityEnum
completed_atDateTime (ISO 8601)
Access Comment information
Comment fields
ticketUUID
GET/tickets/{ticket_id}/attachments
Merge interacts with this API endpoint to...
Access Attachment information
Attachment fields
remote_idString
file_nameString
remote_created_atDateTime (ISO 8601)
uploaded_byUUID
remote_dataArray
file_urlString
GET/ticketTags
Merge interacts with this API endpoint to...
Access Tag information
Tag fields
remote_dataArray
nameString
remote_idString
GET/roles
Merge interacts with this API endpoint to...
Access Role information
Role fields
remote_dataArray
nameString
remote_idString
GET/agents
Merge interacts with this API endpoint to...
Access User information
User fields
nameString
remote_idString
is_activeBoolean
remote_dataArray
email_addressString
POST/tickets
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
descriptionString
nameString
remote_idString
remote_updated_atDateTime (ISO 8601)
ticket_urlString
ticket_typeString
due_dateDateTime (ISO 8601)
remote_created_atDateTime (ISO 8601)
contactUUID
accountUUID
statusEnum
assigneesArray
POST/tickets/{ticket_id}/attachments
Merge interacts with this API endpoint to...
Access Attachment information
Attachment fields
remote_idString
file_nameString
ticketUUID
remote_created_atDateTime (ISO 8601)
uploaded_byUUID
file_urlString
POST/tickets/{ticket_id}/sendReply
Merge interacts with this API endpoint to...
Access Comment information
Comment fields
remote_idString
userUUID
remote_created_atDateTime (ISO 8601)
html_bodyString
POST/tickets/{ticket_id}/comments
Merge interacts with this API endpoint to...
Access Comment information
Comment fields
bodyString
is_privateBoolean
GET/teams
Merge interacts with this API endpoint to...
Access Team information
Team fields
descriptionString
remote_dataArray
nameString
remote_idString
Access User information
User fields
teamsArray
remote_idString
GET/accounts
Merge interacts with this API endpoint to...
Access Account information
Account fields
remote_dataArray
nameString
remote_idString
GET/contacts
Merge interacts with this API endpoint to...
Access Contact information
Contact fields
remote_idString
accountUUID
phone_numberString
remote_dataArray
email_addressString
GET/tickets/{ticket_id}/threads/{thread_id}
Merge interacts with this API endpoint to...
Access Comment information
Comment fields
remote_idString
bodyString
userUUID
remote_created_atDateTime (ISO 8601)
html_bodyString
contactUUID
remote_dataArray
Access Attachment information
Attachment fields
remote_idString
file_nameString
remote_created_atDateTime (ISO 8601)
uploaded_byUUID
remote_dataArray
file_urlString
GET/tickets/{ticket_id}/conversations
Merge interacts with this API endpoint to...
Access Comment information
Comment fields
is_privateBoolean