ServiceNow
Common Model Sync Frequencies
Accessed third-party endpoints
Merge interacts with ServiceNow API endpoints to access certain information as detailed below.
API Endpoints
POST/now/attachment/upload
Merge interacts with this API endpoint to...
Access Attachment information
Attachment fields
content_typeString
remote_created_atDateTime (ISO 8601)
file_urlString
file_nameString
remote_idString
ticketUUID
GET/now/table/sys_user_group
Merge interacts with this API endpoint to...
Access Team information
Team fields
remote_idString
remote_dataArray
nameString
descriptionString
Access User information
User fields
teamsArray
GET/now/table/sys_user_grmember
Merge interacts with this API endpoint to...
Access User information
User fields
remote_idString
remote_dataArray
GET/now/table/sc_request
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
completed_atDateTime (ISO 8601)
due_dateDateTime (ISO 8601)
remote_created_atDateTime (ISO 8601)
creatorUUID
remote_dataArray
ticket_urlString
remote_updated_atDateTime (ISO 8601)
statusEnum
remote_idString
ticket_typeString
priorityEnum
nameString
descriptionString
GET/now/table/label
Merge interacts with this API endpoint to...
Access Tag information
Tag fields
remote_dataArray
nameString
GET/now/table/csm_consumer
Merge interacts with this API endpoint to...
Access Contact information
Contact fields
phone_numberString
email_addressString
remote_dataArray
remote_idString
nameString
GET/now/table/customer_account
Merge interacts with this API endpoint to...
Access Account information
Account fields
remote_idString
remote_dataArray
nameString
GET/now/table/incident
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
completed_atDateTime (ISO 8601)
due_dateDateTime (ISO 8601)
remote_created_atDateTime (ISO 8601)
creatorUUID
remote_dataArray
ticket_urlString
remote_updated_atDateTime (ISO 8601)
statusEnum
remote_idString
ticket_typeString
priorityEnum
nameString
descriptionString
GET/now/table/sc_task
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
completed_atDateTime (ISO 8601)
due_dateDateTime (ISO 8601)
remote_created_atDateTime (ISO 8601)
remote_dataArray
ticket_urlString
remote_updated_atDateTime (ISO 8601)
statusEnum
remote_idString
ticket_typeString
priorityEnum
nameString
descriptionString
GET/now/table/customer_contact
Merge interacts with this API endpoint to...
Access Contact information
Contact fields
accountUUID
phone_numberString
email_addressString
remote_dataArray
detailsString
remote_idString
nameString
GET/now/table/sn_customerservice_case
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
completed_atDateTime (ISO 8601)
due_dateDateTime (ISO 8601)
remote_created_atDateTime (ISO 8601)
remote_dataArray
ticket_urlString
remote_updated_atDateTime (ISO 8601)
statusEnum
remote_idString
ticket_typeString
priorityEnum
nameString
descriptionString
GET/now/table/problem
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
due_dateDateTime (ISO 8601)
remote_created_atDateTime (ISO 8601)
remote_dataArray
ticket_urlString
remote_updated_atDateTime (ISO 8601)
statusEnum
remote_idString
ticket_typeString
priorityEnum
nameString
descriptionString
GET/now/table/sys_attachment
Merge interacts with this API endpoint to...
Access Attachment information
Attachment fields
content_typeString
remote_created_atDateTime (ISO 8601)
remote_dataArray
file_urlString
file_nameString
remote_idString
ticketUUID
GET/now/table/sys_user/{sys_id}
Merge interacts with this API endpoint to...
Access User information
User fields
remote_idString
email_addressString
is_activeBoolean
nameString
GET/now/table/task
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
completed_atDateTime (ISO 8601)
due_dateDateTime (ISO 8601)
remote_created_atDateTime (ISO 8601)
remote_updated_atDateTime (ISO 8601)
ticket_urlString
remote_dataArray
statusEnum
remote_idString
ticket_typeString
priorityEnum
nameString
descriptionString
POST/now/table/incident
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
due_dateDateTime (ISO 8601)
remote_created_atDateTime (ISO 8601)
creatorUUID
parent_ticketUUID
remote_updated_atDateTime (ISO 8601)
ticket_urlString
assigneesArray
statusEnum
remote_idString
ticket_typeString
priorityEnum
nameString
descriptionString
POST/now/table/sn_customerservice_case
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
accountUUID
contactUUID
GET/now/table/sys_journal_field
Merge interacts with this API endpoint to...
Access Comment information
Comment fields
is_privateBoolean
remote_created_atDateTime (ISO 8601)
remote_dataArray
bodyString
remote_idString
ticketUUID
GET/now/table/sys_user
Merge interacts with this API endpoint to...
Access User information
User fields
is_activeBoolean
email_addressString
remote_dataArray
remote_idString
nameString
GET/now/table/sys_user_has_role
Merge interacts with this API endpoint to...
Access Role information
Role fields
remote_idString
remote_dataArray
nameString