ServiceNow
Common Model Sync Frequencies
Accessed third-party endpoints
Merge interacts with ServiceNow API endpoints to access certain information as detailed below.
API Endpoints
POST/now/attachment/upload
Merge interacts with this API endpoint to...
Access Attachment information
Attachment fields
ticketUUID
remote_created_atDateTime (ISO 8601)
content_typeString
remote_idString
file_nameString
file_urlString
POST/now/table/incident
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
ticket_typeString
descriptionString
remote_created_atDateTime (ISO 8601)
remote_idString
ticket_urlString
statusEnum
due_dateDateTime (ISO 8601)
nameString
parent_ticketUUID
priorityEnum
assigneesArray
creatorUUID
remote_updated_atDateTime (ISO 8601)
POST/now/table/sn_customerservice_case
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
accountUUID
contactUUID
GET/now/table/sys_user_group
Merge interacts with this API endpoint to...
Access Team information
Team fields
descriptionString
remote_idString
nameString
remote_dataArray
Access User information
User fields
teamsArray
GET/now/table/sys_user_grmember
Merge interacts with this API endpoint to...
Access User information
User fields
remote_idString
remote_dataArray
GET/now/table/sc_request
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
ticket_typeString
descriptionString
remote_created_atDateTime (ISO 8601)
remote_idString
ticket_urlString
statusEnum
due_dateDateTime (ISO 8601)
nameString
completed_atDateTime (ISO 8601)
priorityEnum
creatorUUID
remote_updated_atDateTime (ISO 8601)
remote_dataArray
GET/now/table/sys_user
Merge interacts with this API endpoint to...
Access User information
User fields
remote_idString
is_activeBoolean
nameString
email_addressString
remote_dataArray
GET/now/table/sys_journal_field
Merge interacts with this API endpoint to...
Access Comment information
Comment fields
remote_created_atDateTime (ISO 8601)
remote_idString
is_privateBoolean
ticketUUID
bodyString
remote_dataArray
GET/now/table/label
Merge interacts with this API endpoint to...
Access Tag information
Tag fields
nameString
remote_dataArray
GET/now/table/csm_consumer
Merge interacts with this API endpoint to...
Access Contact information
Contact fields
remote_idString
phone_numberString
nameString
email_addressString
remote_dataArray
GET/now/table/customer_account
Merge interacts with this API endpoint to...
Access Account information
Account fields
remote_idString
nameString
remote_dataArray
GET/now/table/incident
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
ticket_typeString
descriptionString
remote_created_atDateTime (ISO 8601)
remote_idString
ticket_urlString
statusEnum
due_dateDateTime (ISO 8601)
nameString
completed_atDateTime (ISO 8601)
priorityEnum
creatorUUID
remote_updated_atDateTime (ISO 8601)
remote_dataArray
GET/now/table/sc_task
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
ticket_typeString
descriptionString
remote_created_atDateTime (ISO 8601)
remote_idString
ticket_urlString
statusEnum
due_dateDateTime (ISO 8601)
nameString
completed_atDateTime (ISO 8601)
priorityEnum
remote_updated_atDateTime (ISO 8601)
remote_dataArray
GET/now/table/customer_contact
Merge interacts with this API endpoint to...
Access Contact information
Contact fields
detailsString
remote_idString
phone_numberString
nameString
email_addressString
accountUUID
remote_dataArray
GET/now/table/sn_customerservice_case
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
ticket_typeString
descriptionString
remote_created_atDateTime (ISO 8601)
remote_idString
ticket_urlString
statusEnum
due_dateDateTime (ISO 8601)
nameString
completed_atDateTime (ISO 8601)
priorityEnum
remote_updated_atDateTime (ISO 8601)
remote_dataArray
GET/now/table/task
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
ticket_typeString
descriptionString
remote_created_atDateTime (ISO 8601)
remote_idString
ticket_urlString
statusEnum
due_dateDateTime (ISO 8601)
nameString
completed_atDateTime (ISO 8601)
priorityEnum
remote_updated_atDateTime (ISO 8601)
remote_dataArray
GET/now/table/problem
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
ticket_typeString
descriptionString
remote_created_atDateTime (ISO 8601)
remote_idString
ticket_urlString
statusEnum
due_dateDateTime (ISO 8601)
nameString
priorityEnum
remote_updated_atDateTime (ISO 8601)
remote_dataArray
GET/now/table/sys_attachment
Merge interacts with this API endpoint to...
Access Attachment information
Attachment fields
ticketUUID
remote_created_atDateTime (ISO 8601)
remote_idString
content_typeString
file_nameString
file_urlString
remote_dataArray