ServiceNow
Common Model Sync Frequencies
Accessed third-party endpoints
Merge interacts with ServiceNow API endpoints to access certain information as detailed below.
API Endpoints
POST/now/attachment/upload
Merge interacts with this API endpoint to...
Access Attachment information
Attachment fields
remote_idString
file_urlString
remote_created_atDateTime (ISO 8601)
file_nameString
content_typeString
ticketUUID
GET/now/table/sys_user_group
Merge interacts with this API endpoint to...
Access Team information
Team fields
nameString
remote_dataArray
remote_idString
descriptionString
Access User information
User fields
teamsArray
GET/now/table/sys_user_grmember
Merge interacts with this API endpoint to...
Access User information
User fields
remote_idString
remote_dataArray
GET/now/table/label
Merge interacts with this API endpoint to...
Access Tag information
Tag fields
nameString
remote_dataArray
GET/now/table/csm_consumer
Merge interacts with this API endpoint to...
Access Contact information
Contact fields
nameString
remote_idString
phone_numberString
remote_dataArray
email_addressString
GET/now/table/customer_account
Merge interacts with this API endpoint to...
Access Account information
Account fields
nameString
remote_idString
remote_dataArray
GET/now/table/customer_contact
Merge interacts with this API endpoint to...
Access Contact information
Contact fields
nameString
remote_idString
phone_numberString
remote_dataArray
accountUUID
email_addressString
detailsString
GET/now/table/sys_attachment
Merge interacts with this API endpoint to...
Access Attachment information
Attachment fields
remote_idString
file_urlString
remote_created_atDateTime (ISO 8601)
file_nameString
content_typeString
remote_dataArray
ticketUUID
GET/now/table/sys_user/{sys_id}
Merge interacts with this API endpoint to...
Access User information
User fields
nameString
remote_idString
email_addressString
is_activeBoolean
GET/now/table/task
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
nameString
priorityEnum
remote_updated_atDateTime (ISO 8601)
remote_idString
remote_created_atDateTime (ISO 8601)
ticket_urlString
descriptionString
statusEnum
remote_dataArray
completed_atDateTime (ISO 8601)
due_dateDateTime (ISO 8601)
ticket_typeString
Access Viewer information
Viewer fields
userUUID
teamUUID
GET/now/table/sys_journal_field
Merge interacts with this API endpoint to...
Access Comment information
Comment fields
remote_idString
bodyString
remote_created_atDateTime (ISO 8601)
remote_dataArray
is_privateBoolean
ticketUUID
GET/now/table/sys_user
Merge interacts with this API endpoint to...
Access User information
User fields
nameString
remote_idString
remote_dataArray
email_addressString
is_activeBoolean
GET/now/table/sys_user_has_role
Merge interacts with this API endpoint to...
Access Role information
Role fields
nameString
remote_idString
remote_dataArray
GET/now/table/incident
Merge interacts with this API endpoint to...
Access Viewer information
Viewer fields
userUUID
teamUUID
Access Ticket information
Ticket fields
nameString
priorityEnum
remote_updated_atDateTime (ISO 8601)
remote_idString
creatorUUID
remote_created_atDateTime (ISO 8601)
ticket_urlString
descriptionString
statusEnum
remote_dataArray
completed_atDateTime (ISO 8601)
due_dateDateTime (ISO 8601)
ticket_typeString
GET/now/table/sc_task
Merge interacts with this API endpoint to...
Access Viewer information
Viewer fields
userUUID
teamUUID
Access Ticket information
Ticket fields
nameString
priorityEnum
remote_updated_atDateTime (ISO 8601)
remote_idString
remote_created_atDateTime (ISO 8601)
ticket_urlString
descriptionString
statusEnum
remote_dataArray
completed_atDateTime (ISO 8601)
due_dateDateTime (ISO 8601)
ticket_typeString
GET/now/table/problem
Merge interacts with this API endpoint to...
Access Viewer information
Viewer fields
userUUID
teamUUID
Access Ticket information
Ticket fields
nameString
priorityEnum
remote_updated_atDateTime (ISO 8601)
remote_idString
remote_created_atDateTime (ISO 8601)
ticket_urlString
descriptionString
statusEnum
remote_dataArray
due_dateDateTime (ISO 8601)
ticket_typeString
GET/now/table/sc_request
Merge interacts with this API endpoint to...
Access Viewer information
Viewer fields
userUUID
teamUUID
Access Ticket information
Ticket fields
nameString
priorityEnum
remote_updated_atDateTime (ISO 8601)
remote_idString
creatorUUID
remote_created_atDateTime (ISO 8601)
ticket_urlString
descriptionString
statusEnum
remote_dataArray
completed_atDateTime (ISO 8601)
due_dateDateTime (ISO 8601)
ticket_typeString
PATCH/now/table/{ticket_type}/{ticket_id}
Merge interacts with this API endpoint to...
Access Viewer information
Viewer fields
userUUID
GET/now/table/sn_customerservice_case
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
nameString
priorityEnum
remote_updated_atDateTime (ISO 8601)
remote_idString
remote_created_atDateTime (ISO 8601)
ticket_urlString
descriptionString
statusEnum
remote_dataArray
completed_atDateTime (ISO 8601)
due_dateDateTime (ISO 8601)
ticket_typeString
Access Viewer information
Viewer fields
userUUID
teamUUID
GET/now/table/sys_dictionary
Merge interacts with this API endpoint to...
Access RemoteFieldClass information
RemoteFieldClass fields
remote_idUnknown
field_relation_common_model_nameUnknown
is_nested_listUnknown
display_nameString
field_relation_remote_entity_nameUnknown
remote_key_nameString
is_customBoolean
POST/now/table/task
Merge interacts with this API endpoint to...
Access Viewer information
Viewer fields
userUUID
teamUUID
POST/now/table/sn_customerservice_case
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
accountUUID
viewersUnknown
POST/now/table/incident
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
parent_ticketUUID
remote_idString
assigneesArray