ServiceNow
Merge interacts with ServiceNow API endpoints to access certain information as detailed below.
API Endpoints
POST/now/attachment/upload
Merge interacts with this API endpoint to...
Access Attachment information
Attachment fields
ticket
UUIDcontent_type
Stringremote_created_at
DateTime (ISO 8601)file_name
Stringremote_id
Stringfile_url
StringPOST/now/table/incident
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
assignees
Arrayremote_created_at
DateTime (ISO 8601)ticket_url
Stringpriority
Enumparent_ticket
UUIDremote_id
Stringdue_date
DateTime (ISO 8601)description
Stringticket_type
Stringcreator
UUIDname
Stringstatus
Enumremote_updated_at
DateTime (ISO 8601)POST/now/table/sn_customerservice_case
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
account
UUIDcontact
UUIDGET/now/table/sys_user_group
Merge interacts with this API endpoint to...
Access Team information
Team fields
remote_id
Stringdescription
Stringname
Stringremote_data
ArrayAccess User information
User fields
teams
ArrayGET/now/table/sys_user_grmember
Merge interacts with this API endpoint to...
Access User information
User fields
remote_id
Stringremote_data
ArrayGET/now/table/sc_request
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
remote_created_at
DateTime (ISO 8601)ticket_url
Stringremote_data
Arraypriority
Enumremote_id
Stringdue_date
DateTime (ISO 8601)description
Stringticket_type
Stringcompleted_at
DateTime (ISO 8601)creator
UUIDname
Stringstatus
Enumremote_updated_at
DateTime (ISO 8601)GET/now/table/sys_user
Merge interacts with this API endpoint to...
Access User information
User fields
remote_data
Arrayis_active
Booleanremote_id
Stringname
Stringemail_address
StringGET/now/table/sys_journal_field
Merge interacts with this API endpoint to...
Access Comment information
Comment fields
ticket
UUIDremote_created_at
DateTime (ISO 8601)remote_data
Arraybody
Stringis_private
Booleanremote_id
StringGET/now/table/label
Merge interacts with this API endpoint to...
Access Tag information
Tag fields
name
Stringremote_data
ArrayGET/now/table/csm_consumer
Merge interacts with this API endpoint to...
Access Contact information
Contact fields
remote_data
Arrayphone_number
Stringremote_id
Stringname
Stringemail_address
StringGET/now/table/customer_account
Merge interacts with this API endpoint to...
Access Account information
Account fields
remote_id
Stringname
Stringremote_data
ArrayGET/now/table/incident
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
remote_created_at
DateTime (ISO 8601)ticket_url
Stringremote_data
Arraypriority
Enumremote_id
Stringdue_date
DateTime (ISO 8601)description
Stringticket_type
Stringcompleted_at
DateTime (ISO 8601)creator
UUIDname
Stringstatus
Enumremote_updated_at
DateTime (ISO 8601)GET/now/table/sc_task
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
remote_created_at
DateTime (ISO 8601)ticket_url
Stringremote_data
Arraypriority
Enumremote_id
Stringdue_date
DateTime (ISO 8601)description
Stringticket_type
Stringcompleted_at
DateTime (ISO 8601)name
Stringstatus
Enumremote_updated_at
DateTime (ISO 8601)GET/now/table/customer_contact
Merge interacts with this API endpoint to...
Access Contact information
Contact fields
remote_data
Arrayphone_number
Stringremote_id
Stringdetails
Stringaccount
UUIDname
Stringemail_address
StringGET/now/table/sn_customerservice_case
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
remote_created_at
DateTime (ISO 8601)ticket_url
Stringremote_data
Arraypriority
Enumremote_id
Stringdue_date
DateTime (ISO 8601)description
Stringticket_type
Stringcompleted_at
DateTime (ISO 8601)name
Stringstatus
Enumremote_updated_at
DateTime (ISO 8601)GET/now/table/task
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
remote_created_at
DateTime (ISO 8601)ticket_url
Stringremote_data
Arraypriority
Enumremote_id
Stringdue_date
DateTime (ISO 8601)description
Stringticket_type
Stringcompleted_at
DateTime (ISO 8601)name
Stringstatus
Enumremote_updated_at
DateTime (ISO 8601)GET/now/table/problem
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
remote_created_at
DateTime (ISO 8601)ticket_url
Stringremote_data
Arraypriority
Enumremote_id
Stringdue_date
DateTime (ISO 8601)description
Stringticket_type
Stringname
Stringstatus
Enumremote_updated_at
DateTime (ISO 8601)GET/now/table/sys_attachment
Merge interacts with this API endpoint to...
Access Attachment information
Attachment fields
ticket
UUIDcontent_type
Stringremote_created_at
DateTime (ISO 8601)remote_data
Arrayfile_name
Stringremote_id
Stringfile_url
String