Salesforce Service Cloud
Common Model Sync Frequencies
Accessed third-party endpoints
Merge interacts with Salesforce Service Cloud API endpoints to access certain information as detailed below.
API Endpoints
POST/graphql
Merge interacts with this API endpoint to...
Access Account information
Account fields
remote_dataArray
remote_idString
nameString
Access Ticket information
Ticket fields
remote_dataArray
descriptionString
remote_updated_atDateTime (ISO 8601)
accountUUID
remote_created_atDateTime (ISO 8601)
remote_idString
statusEnum
parent_ticketUUID
creatorUUID
completed_atDateTime (ISO 8601)
contactUUID
nameString
priorityEnum
ticket_urlString
Access User information
User fields
remote_dataArray
remote_idString
email_addressString
is_activeBoolean
avatarString
nameString
Access Team information
Team fields
descriptionString
remote_idString
nameString
remote_dataArray
Access Role information
Role fields
remote_dataArray
remote_idString
nameString
Access Viewer information
Viewer fields
teamUUID
userUUID
Access Collection information
Collection fields
remote_dataArray
descriptionString
remote_updated_atDateTime (ISO 8601)
collection_urlString
parent_collectionUUID
remote_created_atDateTime (ISO 8601)
remote_idString
nameString
Access Comment information
Comment fields
remote_dataArray
userUUID
remote_created_atDateTime (ISO 8601)
remote_idString
bodyString
ticketUUID
is_privateBoolean
Access Contact information
Contact fields
detailsString
remote_dataArray
accountUUID
remote_idString
phone_numberString
email_addressString
nameString