Salesforce Service Cloud
Common Model Sync Frequencies
Accessed third-party endpoints
Merge interacts with Salesforce Service Cloud API endpoints to access certain information as detailed below.
API Endpoints
POST/graphql
Merge interacts with this API endpoint to...
Access Contact information
Contact fields
remote_dataArray
email_addressString
phone_numberString
detailsString
accountUUID
remote_idString
nameString
Access Comment information
Comment fields
bodyString
remote_dataArray
remote_created_atDateTime (ISO 8601)
userUUID
remote_idString
is_privateBoolean
ticketUUID
Access Ticket information
Ticket fields
descriptionString
remote_dataArray
remote_created_atDateTime (ISO 8601)
priorityEnum
statusEnum
completed_atDateTime (ISO 8601)
creatorUUID
parent_ticketUUID
accountUUID
remote_idString
remote_updated_atDateTime (ISO 8601)
nameString
ticket_urlString
contactUUID
Access User information
User fields
remote_dataArray
is_activeBoolean
email_addressString
avatarString
remote_idString
nameString
Access Team information
Team fields
descriptionString
remote_idString
remote_dataArray
nameString
Access Role information
Role fields
remote_idString
remote_dataArray
nameString
Access Viewer information
Viewer fields
userUUID
teamUUID
Access Collection information
Collection fields
descriptionString
remote_dataArray
remote_created_atDateTime (ISO 8601)
collection_urlString
remote_idString
remote_updated_atDateTime (ISO 8601)
nameString
parent_collectionUUID
Access Account information
Account fields
remote_idString
remote_dataArray
nameString