Help Scout
Common Model Sync Frequencies
Accessed third-party endpoints
Merge interacts with Help Scout API endpoints to access certain information as detailed below.
API Endpoints
GET/conversations/{id}/threads
Merge interacts with this API endpoint to...
Access Comment information
Comment fields
remote_dataArray
remote_created_atDateTime (ISO 8601)
userUUID
remote_idString
is_privateBoolean
contactUUID
html_bodyString
Access Attachment information
Attachment fields
remote_dataArray
remote_created_atDateTime (ISO 8601)
content_typeString
file_urlString
remote_idString
uploaded_byUUID
file_nameString
GET/conversations/{id}
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
descriptionString
remote_created_atDateTime (ISO 8601)
statusEnum
collectionsArray
remote_idString
remote_updated_atDateTime (ISO 8601)
nameString
ticket_urlString
contactUUID
ticket_typeString
GET/users
Merge interacts with this API endpoint to...
Access User information
User fields
email_addressString
remote_idString
remote_dataArray
avatarString
Access Role information
Role fields
nameString
GET/teams
Merge interacts with this API endpoint to...
Access Team information
Team fields
remote_idString
remote_dataArray
nameString
GET/conversations
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
descriptionString
remote_dataArray
remote_created_atDateTime (ISO 8601)
statusEnum
completed_atDateTime (ISO 8601)
remote_idString
remote_updated_atDateTime (ISO 8601)
nameString
ticket_urlString
contactUUID
ticket_typeString
Access Comment information
Comment fields
ticketUUID
Access Attachment information
Attachment fields
ticketUUID
GET/customers
Merge interacts with this API endpoint to...
Access Contact information
Contact fields
remote_idString
remote_dataArray
detailsString
GET/organizations/{organization_id}
Merge interacts with this API endpoint to...
Access Account information
Account fields
remote_idString
remote_dataArray
domainsArray
nameString
GET/mailboxes
Merge interacts with this API endpoint to...
Access Collection information
Collection fields
remote_dataArray
remote_created_atDateTime (ISO 8601)
collection_urlString
remote_idString
remote_updated_atDateTime (ISO 8601)
nameString
GET/tags
Merge interacts with this API endpoint to...
Access Tag information
Tag fields
remote_idString
remote_dataArray
nameString