Help Scout
Common Model Sync Frequencies
Accessed third-party endpoints
Merge interacts with Help Scout API endpoints to access certain information as detailed below.
API Endpoints
GET/users
Merge interacts with this API endpoint to...
Access User information
User fields
remote_dataArray
avatarString
email_addressString
remote_idString
Access Role information
Role fields
nameString
GET/teams
Merge interacts with this API endpoint to...
Access Team information
Team fields
remote_dataArray
remote_idString
nameString
GET/conversations
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
remote_dataArray
descriptionString
remote_updated_atDateTime (ISO 8601)
ticket_typeString
remote_created_atDateTime (ISO 8601)
remote_idString
statusEnum
completed_atDateTime (ISO 8601)
contactUUID
nameString
ticket_urlString
Access Comment information
Comment fields
ticketUUID
Access Attachment information
Attachment fields
ticketUUID
GET/customers
Merge interacts with this API endpoint to...
Access Contact information
Contact fields
detailsString
remote_dataArray
remote_idString
GET/organizations/{organization_id}
Merge interacts with this API endpoint to...
Access Account information
Account fields
remote_dataArray
domainsArray
nameString
remote_idString
GET/conversations/{id}/threads
Merge interacts with this API endpoint to...
Access Comment information
Comment fields
remote_dataArray
html_bodyString
userUUID
remote_created_atDateTime (ISO 8601)
remote_idString
contactUUID
is_privateBoolean
Access Attachment information
Attachment fields
content_typeString
remote_dataArray
remote_created_atDateTime (ISO 8601)
remote_idString
uploaded_byUUID
file_urlString
file_nameString
GET/mailboxes
Merge interacts with this API endpoint to...
Access Collection information
Collection fields
remote_dataArray
remote_updated_atDateTime (ISO 8601)
collection_urlString
remote_created_atDateTime (ISO 8601)
remote_idString
nameString
GET/conversations/{id}
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
descriptionString
remote_updated_atDateTime (ISO 8601)
ticket_typeString
collectionsArray
remote_created_atDateTime (ISO 8601)
remote_idString
statusEnum
contactUUID
nameString
ticket_urlString
GET/tags
Merge interacts with this API endpoint to...
Access Tag information
Tag fields
remote_dataArray
remote_idString
nameString