Gorgias
Ticketing
Third-Party Data Provider Interactions
Common Model Sync Frequencies
Third-Party Data Provider Interactions
Merge interacts with Gorgias API endpoints to access certain information as detailed below
API Endpoints
POST/tickets/{ticket_id}/messages
Merge interacts with this API endpoint to...
Access Comment information
Comment fields
remote_idString
is_privateBoolean
ticketUUID
bodyString
remote_created_atDateTime (ISO 8601)
html_bodyString
userUUID
GET/tickets
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
completed_atDateTime (ISO 8601)
remote_idString
remote_dataArray
nameString
descriptionString
ticket_urlString
remote_updated_atDateTime (ISO 8601)
statusEnum
contactUUID
remote_created_atDateTime (ISO 8601)
priorityEnum
GET/messages
Merge interacts with this API endpoint to...
Access Comment information
Comment fields
remote_idString
remote_dataArray
is_privateBoolean
ticketUUID
bodyString
remote_created_atDateTime (ISO 8601)
contactUUID
html_bodyString
userUUID
Access Attachment information
Attachment fields
remote_idString
remote_dataArray
uploaded_byUUID
content_typeString
file_urlString
ticketUUID
remote_created_atDateTime (ISO 8601)
file_nameString
GET/customers
Merge interacts with this API endpoint to...
Access Contact information
Contact fields
remote_idString
remote_dataArray
nameString
email_addressString
detailsString
GET/users
Merge interacts with this API endpoint to...
Access User information
User fields
remote_idString
remote_dataArray
nameString
is_activeBoolean
email_addressString
GET/teams
Merge interacts with this API endpoint to...
Access Team information
Team fields
remote_idString
remote_dataArray
nameString
descriptionString
Access User information
User fields
teamsArray
remote_idString
GET/tags
Merge interacts with this API endpoint to...
Access Tag information
Tag fields
remote_idString
remote_dataArray
nameString