Gorgias
Ticketing
Third-Party Data Provider Interactions
Common Model Sync Frequencies
Third-Party Data Provider Interactions
Merge interacts with Gorgias API endpoints to access certain information as detailed below
API Endpoints

POST/tickets/{ticket_id}/messages
Merge interacts with this API endpoint to...
Access Comment information
Comment fields
remote_idString

is_privateBoolean

ticketUUID

bodyString

remote_created_atDateTime (ISO 8601)

html_bodyString

userUUID
GET/tickets
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
completed_atDateTime (ISO 8601)

remote_idString

remote_dataArray

nameString

descriptionString

ticket_urlString

remote_updated_atDateTime (ISO 8601)

statusEnum

contactUUID

remote_created_atDateTime (ISO 8601)

priorityEnum
GET/messages
Merge interacts with this API endpoint to...
Access Comment information
Comment fields
remote_idString

remote_dataArray

is_privateBoolean

ticketUUID

bodyString

remote_created_atDateTime (ISO 8601)

contactUUID

html_bodyString

userUUID
Access Attachment information
Attachment fields
remote_idString

remote_dataArray

uploaded_byUUID

content_typeString

file_urlString

ticketUUID

remote_created_atDateTime (ISO 8601)

file_nameString
GET/customers
Merge interacts with this API endpoint to...
Access Contact information
Contact fields
remote_idString

remote_dataArray

nameString

email_addressString

detailsString
GET/users
Merge interacts with this API endpoint to...
Access User information
User fields
remote_idString

remote_dataArray

nameString

is_activeBoolean

email_addressString
GET/teams
Merge interacts with this API endpoint to...
Access Team information
Team fields
remote_idString

remote_dataArray

nameString

descriptionString
Access User information
User fields
teamsArray

remote_idString
GET/tags
Merge interacts with this API endpoint to...
Access Tag information
Tag fields
remote_idString

remote_dataArray

nameString