Gorgias
Beta
Common Model Sync Frequencies
Accessed third-party endpoints
Merge interacts with Gorgias API endpoints to access certain information as detailed below.
API Endpoints
GET/tickets
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
remote_idString
nameString
remote_dataArray
contactUUID
ticket_urlString
statusEnum
remote_created_atDateTime (ISO 8601)
descriptionString
completed_atDateTime (ISO 8601)
priorityEnum
remote_updated_atDateTime (ISO 8601)
GET/teams
Merge interacts with this API endpoint to...
Access Team information
Team fields
remote_idString
remote_dataArray
nameString
descriptionString
Access User information
User fields
remote_idString
teamsArray
GET/tags
Merge interacts with this API endpoint to...
Access Tag information
Tag fields
remote_idString
remote_dataArray
nameString
POST/tickets/{ticket_id}/messages
Merge interacts with this API endpoint to...
Access Comment information
Comment fields
remote_idString
userUUID
is_privateBoolean
bodyString
ticketUUID
remote_created_atDateTime (ISO 8601)
html_bodyString
GET/messages
Merge interacts with this API endpoint to...
Access Comment information
Comment fields
remote_idString
userUUID
is_privateBoolean
bodyString
remote_dataArray
contactUUID
ticketUUID
remote_created_atDateTime (ISO 8601)
html_bodyString
Access Attachment information
Attachment fields
remote_idString
uploaded_byUUID
file_nameString
remote_dataArray
file_urlString
ticketUUID
remote_created_atDateTime (ISO 8601)
content_typeString
GET/customers
Merge interacts with this API endpoint to...
Access Contact information
Contact fields
remote_idString
nameString
detailsString
email_addressString
remote_dataArray
GET/users
Merge interacts with this API endpoint to...
Access User information
User fields
remote_idString
nameString
is_activeBoolean
email_addressString
remote_dataArray