Gorgias
Beta
Common Model Sync Frequencies
Accessed third-party endpoints
Merge interacts with Gorgias API endpoints to access certain information as detailed below.
API Endpoints
GET/tickets
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
descriptionString
nameString
remote_idString
remote_updated_atDateTime (ISO 8601)
ticket_urlString
remote_created_atDateTime (ISO 8601)
contactUUID
statusEnum
remote_dataArray
priorityEnum
completed_atDateTime (ISO 8601)
GET/teams
Merge interacts with this API endpoint to...
Access Team information
Team fields
descriptionString
remote_dataArray
nameString
remote_idString
Access User information
User fields
teamsArray
remote_idString
GET/tags
Merge interacts with this API endpoint to...
Access Tag information
Tag fields
remote_dataArray
nameString
remote_idString
POST/tickets/{ticket_id}/messages
Merge interacts with this API endpoint to...
Access Comment information
Comment fields
is_privateBoolean
remote_idString
bodyString
ticketUUID
userUUID
remote_created_atDateTime (ISO 8601)
html_bodyString
GET/messages
Merge interacts with this API endpoint to...
Access Comment information
Comment fields
is_privateBoolean
remote_idString
bodyString
ticketUUID
userUUID
remote_created_atDateTime (ISO 8601)
html_bodyString
contactUUID
remote_dataArray
Access Attachment information
Attachment fields
content_typeString
remote_idString
file_nameString
ticketUUID
remote_created_atDateTime (ISO 8601)
uploaded_byUUID
remote_dataArray
file_urlString
GET/customers
Merge interacts with this API endpoint to...
Access Contact information
Contact fields
nameString
remote_idString
remote_dataArray
detailsString
email_addressString
GET/users
Merge interacts with this API endpoint to...
Access User information
User fields
nameString
remote_idString
is_activeBoolean
remote_dataArray
email_addressString