Gorgias
Beta
Common Model Sync Frequencies
Accessed third-party endpoints
Merge interacts with Gorgias API endpoints to access certain information as detailed below.
API Endpoints

POST/tickets/{ticket_id}/messages
Merge interacts with this API endpoint to...
Access Comment information
Comment fields
is_privateBoolean

bodyString

html_bodyString

ticketUUID

remote_idString

userUUID

remote_created_atDateTime (ISO 8601)
GET/messages
Merge interacts with this API endpoint to...
Access Comment information
Comment fields
is_privateBoolean

bodyString

html_bodyString

ticketUUID

remote_dataArray

remote_idString

userUUID

contactUUID

remote_created_atDateTime (ISO 8601)
Access Attachment information
Attachment fields
ticketUUID

remote_dataArray

content_typeString

file_urlString

remote_idString

uploaded_byUUID

file_nameString

remote_created_atDateTime (ISO 8601)
GET/customers
Merge interacts with this API endpoint to...
Access Contact information
Contact fields
remote_dataArray

email_addressString

remote_idString

nameString

detailsString
GET/users
Merge interacts with this API endpoint to...
Access User information
User fields
is_activeBoolean

remote_dataArray

remote_idString

nameString

email_addressString
GET/tickets
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
remote_updated_atDateTime (ISO 8601)

statusEnum

remote_dataArray

ticket_urlString

remote_idString

completed_atDateTime (ISO 8601)

priorityEnum

nameString

descriptionString

contactUUID

remote_created_atDateTime (ISO 8601)
GET/teams
Merge interacts with this API endpoint to...
Access Team information
Team fields
remote_idString

remote_dataArray

descriptionString

nameString
Access User information
User fields
teamsArray

remote_idString
GET/tags
Merge interacts with this API endpoint to...
Access Tag information
Tag fields
remote_idString

remote_dataArray

nameString