Gladly
Beta
Common Model Sync Frequencies
Accessed third-party endpoints
Merge interacts with Gladly API endpoints to access certain information as detailed below.
API Endpoints
GET/tasks/{task_id}/comments/{comment_id}
Merge interacts with this API endpoint to...
Access Comment information
Comment fields
html_bodyString
userUUID
GET/conversations/{conversation_id}/notes/{note_id}
Merge interacts with this API endpoint to...
Access Comment information
Comment fields
remote_created_atDateTime (ISO 8601)
remote_idString
bodyString
GET/customer-profiles/{customerId}
Merge interacts with this API endpoint to...
Access Contact information
Contact fields
remote_idString
nameString
GET/tasks/{taskId}
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
collectionsArray
remote_created_atDateTime (ISO 8601)
statusEnum
remote_idString
assigneesArray
projectUnknown
contactUUID
due_dateDateTime (ISO 8601)
nameString
ticket_urlString
GET/customers/{customer_id}/tasks
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
remote_dataArray
collectionsArray
remote_created_atDateTime (ISO 8601)
statusEnum
remote_idString
projectUnknown
due_dateDateTime (ISO 8601)
nameString
Access Comment information
Comment fields
ticketUUID
POST/orgs/{org_id}/search
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
descriptionString
remote_updated_atDateTime (ISO 8601)
ticket_typeString
remote_created_atDateTime (ISO 8601)
statusEnum
remote_idString
contactUUID
due_dateDateTime (ISO 8601)
ticket_urlString
Access Comment information
Comment fields
ticketUUID
Access Contact information
Contact fields
detailsString
remote_dataArray
remote_idString
phone_numberString
email_addressString
nameString
GET/tasks/{task_id}/comments
Merge interacts with this API endpoint to...
Access Comment information
Comment fields
remote_dataArray
html_bodyString
userUUID
remote_created_atDateTime (ISO 8601)
remote_idString
GET/inboxes
Merge interacts with this API endpoint to...
Access Project information
Project fields
remote_dataArray
remote_idString
nameString
Access Collection information
Collection fields
remote_dataArray
remote_idString
nameString
GET/agents
Merge interacts with this API endpoint to...
Access User information
User fields
remote_dataArray
remote_idString
nameString
email_addressString
GET/conversations/{conversation_id}/items
Merge interacts with this API endpoint to...
Access Comment information
Comment fields
remote_dataArray
remote_created_atDateTime (ISO 8601)
remote_idString
bodyString
is_privateBoolean
GET/teams
Merge interacts with this API endpoint to...
Access Team information
Team fields
descriptionString
remote_idString
nameString
remote_dataArray
Access User information
User fields
teamsArray
remote_idString