Freshservice
Common Model Sync Frequencies
Accessed third-party endpoints
Merge interacts with Freshservice API endpoints to access certain information as detailed below.
API Endpoints
GET/v2/requesters/{id}
Merge interacts with this API endpoint to...
Access Contact information
Contact fields
email_addressString
remote_idString
phone_numberString
nameString
GET/v2/departments
Merge interacts with this API endpoint to...
Access Team information
Team fields
descriptionString
remote_idString
remote_dataArray
nameString
GET/v2/tickets/{ticket_id}/conversations
Merge interacts with this API endpoint to...
Access Comment information
Comment fields
bodyString
remote_dataArray
remote_created_atDateTime (ISO 8601)
userUUID
remote_idString
is_privateBoolean
html_bodyString
GET/v2/tickets
Merge interacts with this API endpoint to...
Access Comment information
Comment fields
ticketUUID
Access Attachment information
Attachment fields
ticketUUID
Access Collection information
Collection fields
remote_idString
Access Team information
Team fields
remote_idString
Access User information
User fields
email_addressString
remote_idString
remote_dataArray
nameString
Access Ticket information
Ticket fields
descriptionString
remote_dataArray
remote_created_atDateTime (ISO 8601)
priorityEnum
statusEnum
completed_atDateTime (ISO 8601)
due_dateDateTime (ISO 8601)
remote_idString
remote_updated_atDateTime (ISO 8601)
nameString
ticket_urlString
ticket_typeString
GET/v2/agents
Merge interacts with this API endpoint to...
Access User information
User fields
remote_dataArray
is_activeBoolean
email_addressString
remote_idString
nameString
Access Role information
Role fields
remote_idString
ticket_accessEnum
GET/v2/tickets/{ticket_id}
Merge interacts with this API endpoint to...
Access Attachment information
Attachment fields
remote_dataArray
remote_created_atDateTime (ISO 8601)
content_typeString
file_urlString
remote_idString
file_nameString
Access Ticket information
Ticket fields
parent_ticketUUID
Access Tag information
Tag fields
remote_dataArray
nameString
GET/v2/pm/projects
Merge interacts with this API endpoint to...
Access Collection information
Collection fields
descriptionString
remote_dataArray
remote_created_atDateTime (ISO 8601)
collection_urlString
remote_idString
remote_updated_atDateTime (ISO 8601)
nameString
Access Ticket information
Ticket fields
ticket_urlString
GET/v2/pm/projects/{projectId}/tasks
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
descriptionString
remote_dataArray
remote_created_atDateTime (ISO 8601)
due_dateDateTime (ISO 8601)
remote_idString
remote_updated_atDateTime (ISO 8601)
nameString
GET/v2/groups
Merge interacts with this API endpoint to...
Access Team information
Team fields
descriptionString
remote_idString
remote_dataArray
nameString
GET/v2/requesters
Merge interacts with this API endpoint to...
Access Contact information
Contact fields
remote_dataArray
email_addressString
phone_numberString
remote_idString
nameString
GET/v2/problems/{problemId}/tasks
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
descriptionString
remote_dataArray
remote_created_atDateTime (ISO 8601)
statusEnum
completed_atDateTime (ISO 8601)
due_dateDateTime (ISO 8601)
remote_idString
remote_updated_atDateTime (ISO 8601)
nameString
GET/v2/problems
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
priorityEnum
ticket_urlString
Access Attachment information
Attachment fields
remote_dataArray
remote_created_atDateTime (ISO 8601)
content_typeString
file_urlString
remote_idString
ticketUUID
file_nameString
Access Comment information
Comment fields
remote_created_atDateTime (ISO 8601)
GET/v2/problems/{problemId}/notes
Merge interacts with this API endpoint to...
Access Comment information
Comment fields
bodyString
remote_dataArray
userUUID
remote_idString
html_bodyString
GET/v2/roles/
Merge interacts with this API endpoint to...
Access Role information
Role fields
remote_idString
remote_dataArray
nameString