Freshservice
Merge interacts with Freshservice API endpoints to access certain information as detailed below.
API Endpoints
GET/v2/requesters/{id}
Merge interacts with this API endpoint to...
Access Contact information
Contact fields
remote_idStringphone_numberStringnameStringemail_addressStringGET/v2/departments
Merge interacts with this API endpoint to...
Access Team information
Team fields
descriptionStringremote_idStringnameStringremote_dataArrayGET/v2/tickets/{ticket_id}/conversations
Merge interacts with this API endpoint to...
Access Comment information
Comment fields
remote_dataArrayhtml_bodyStringuserUUIDremote_created_atDateTime (ISO 8601)remote_idStringbodyStringis_privateBooleanGET/v2/tickets
Merge interacts with this API endpoint to...
Access Comment information
Comment fields
ticketUUIDAccess Attachment information
Attachment fields
ticketUUIDAccess Collection information
Collection fields
remote_idStringAccess Team information
Team fields
remote_idStringAccess User information
User fields
remote_dataArrayremote_idStringnameStringemail_addressStringAccess Ticket information
Ticket fields
remote_dataArraydescriptionStringremote_updated_atDateTime (ISO 8601)ticket_typeStringremote_created_atDateTime (ISO 8601)remote_idStringstatusEnumcompleted_atDateTime (ISO 8601)due_dateDateTime (ISO 8601)nameStringpriorityEnumticket_urlStringGET/v2/agents
Merge interacts with this API endpoint to...
Access User information
User fields
remote_dataArrayremote_idStringemail_addressStringis_activeBooleannameStringAccess Role information
Role fields
remote_idStringticket_accessEnumGET/v2/tickets/{ticket_id}
Merge interacts with this API endpoint to...
Access Attachment information
Attachment fields
content_typeStringremote_dataArrayremote_created_atDateTime (ISO 8601)remote_idStringfile_urlStringfile_nameStringAccess Ticket information
Ticket fields
parent_ticketUUIDAccess Tag information
Tag fields
remote_dataArraynameStringGET/v2/pm/projects
Merge interacts with this API endpoint to...
Access Collection information
Collection fields
remote_dataArraydescriptionStringremote_updated_atDateTime (ISO 8601)collection_urlStringremote_created_atDateTime (ISO 8601)remote_idStringnameStringAccess Ticket information
Ticket fields
ticket_urlStringGET/v2/pm/projects/{projectId}/tasks
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
remote_dataArraydescriptionStringremote_updated_atDateTime (ISO 8601)remote_created_atDateTime (ISO 8601)remote_idStringdue_dateDateTime (ISO 8601)nameStringGET/v2/groups
Merge interacts with this API endpoint to...
Access Team information
Team fields
descriptionStringremote_idStringnameStringremote_dataArrayGET/v2/requesters
Merge interacts with this API endpoint to...
Access Contact information
Contact fields
remote_dataArrayremote_idStringphone_numberStringemail_addressStringnameStringGET/v2/problems/{problemId}/tasks
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
remote_dataArraydescriptionStringremote_updated_atDateTime (ISO 8601)remote_created_atDateTime (ISO 8601)statusEnumremote_idStringcompleted_atDateTime (ISO 8601)due_dateDateTime (ISO 8601)nameStringGET/v2/problems
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
priorityEnumticket_urlStringAccess Attachment information
Attachment fields
content_typeStringremote_dataArrayremote_created_atDateTime (ISO 8601)remote_idStringfile_urlStringticketUUIDfile_nameStringAccess Comment information
Comment fields
remote_created_atDateTime (ISO 8601)GET/v2/problems/{problemId}/notes
Merge interacts with this API endpoint to...
Access Comment information
Comment fields
remote_dataArrayhtml_bodyStringuserUUIDremote_idStringbodyStringGET/v2/roles/
Merge interacts with this API endpoint to...
Access Role information
Role fields
remote_dataArrayremote_idStringnameString