Freshdesk
Common Model Sync Frequencies
Accessed third-party endpoints
Merge interacts with Freshdesk API endpoints to access certain information as detailed below.
API Endpoints
POST/v2/tickets/{ticket_id}/reply
Merge interacts with this API endpoint to...
Access Comment information
Comment fields
remote_idString
html_bodyString
userUUID
ticketUUID
bodyString
remote_created_atDateTime (ISO 8601)
POST/v2/tickets/{ticket_id}/notes
Merge interacts with this API endpoint to...
Access Comment information
Comment fields
is_privateBoolean
contactUUID
POST/v2/tickets
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
remote_idString
accountUUID
statusEnum
priorityEnum
remote_created_atDateTime (ISO 8601)
assigneesArray
tagsArray
remote_updated_atDateTime (ISO 8601)
due_dateDateTime (ISO 8601)
ticket_urlString
contactUUID
ticket_typeString
nameString
descriptionString
Access Tag information
Tag fields
nameString
GET/v2/roles
Merge interacts with this API endpoint to...
Access Role information
Role fields
remote_idString
nameString
remote_dataArray
GET/v2/tickets
Merge interacts with this API endpoint to...
Access Attachment information
Attachment fields
ticketUUID
GET/v2/tickets/{ticket_id}
Merge interacts with this API endpoint to...
Access Attachment information
Attachment fields
remote_idString
content_typeString
file_nameString
remote_dataArray
file_urlString
remote_created_atDateTime (ISO 8601)
Access Ticket information
Ticket fields
remote_idString
accountUUID
statusEnum
remote_dataArray
priorityEnum
remote_created_atDateTime (ISO 8601)
remote_updated_atDateTime (ISO 8601)
due_dateDateTime (ISO 8601)
ticket_urlString
contactUUID
ticket_typeString
nameString
descriptionString
Access User information
User fields
remote_idString
Access Tag information
Tag fields
nameString
Access Comment information
Comment fields
ticketUUID
contactUUID
PUT/v2/tickets/{ticket_id}
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
remote_idString
statusEnum
priorityEnum
assigneesArray
tagsArray
remote_updated_atDateTime (ISO 8601)
due_dateDateTime (ISO 8601)
ticket_typeString
contactUUID
nameString
descriptionString
Access Tag information
Tag fields
nameString
GET/v2/agents/{user_id}
Merge interacts with this API endpoint to...
Access User information
User fields
email_addressString
Access Role information
Role fields
remote_idString
ticket_accessEnum
GET/v2/agents
Merge interacts with this API endpoint to...
Access User information
User fields
remote_idString
email_addressString
remote_dataArray
is_activeBoolean
nameString
Access Contact information
Contact fields
remote_idString
email_addressString
remote_dataArray
phone_numberString
nameString
GET/v2/tickets/{ticket_id}/conversations
Merge interacts with this API endpoint to...
Access Comment information
Comment fields
remote_idString
html_bodyString
userUUID
is_privateBoolean
bodyString
remote_created_atDateTime (ISO 8601)
GET/v2/contacts
Merge interacts with this API endpoint to...
Access Contact information
Contact fields
remote_idString
accountUUID
email_addressString
remote_dataArray
detailsString
phone_numberString
nameString
GET/v2/companies
Merge interacts with this API endpoint to...
Access Account information
Account fields
remote_idString
nameString
remote_dataArray
domainsArray
GET/v2/admin/groups
Merge interacts with this API endpoint to...
Access Team information
Team fields
remote_idString
nameString
descriptionString
remote_dataArray