Freshdesk
Common Model Sync Frequencies
Accessed third-party endpoints
Merge interacts with Freshdesk API endpoints to access certain information as detailed below.
API Endpoints
POST/v2/tickets/{ticket_id}/reply
Merge interacts with this API endpoint to...
Access Comment information
Comment fields
remote_created_atDateTime (ISO 8601)
html_bodyString
userUUID
bodyString
ticketUUID
remote_idString
POST/v2/tickets/{ticket_id}/notes
Merge interacts with this API endpoint to...
Access Comment information
Comment fields
contactUUID
is_privateBoolean
POST/v2/tickets
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
descriptionString
accountUUID
ticket_typeString
due_dateDateTime (ISO 8601)
statusEnum
remote_updated_atDateTime (ISO 8601)
priorityEnum
remote_created_atDateTime (ISO 8601)
tagsArray
ticket_urlString
assigneesArray
contactUUID
nameString
remote_idString
Access Tag information
Tag fields
nameString
GET/v2/contacts
Merge interacts with this API endpoint to...
Access Contact information
Contact fields
email_addressString
accountUUID
detailsString
phone_numberString
remote_dataArray
nameString
remote_idString
GET/v2/companies
Merge interacts with this API endpoint to...
Access Account information
Account fields
remote_dataArray
domainsArray
nameString
remote_idString
GET/v2/admin/groups
Merge interacts with this API endpoint to...
Access Team information
Team fields
descriptionString
remote_dataArray
nameString
remote_idString
GET/v2/roles
Merge interacts with this API endpoint to...
Access Role information
Role fields
remote_dataArray
nameString
remote_idString
GET/v2/agents
Merge interacts with this API endpoint to...
Access User information
User fields
email_addressString
remote_dataArray
is_activeBoolean
nameString
remote_idString
Access Contact information
Contact fields
email_addressString
phone_numberString
remote_dataArray
nameString
remote_idString
GET/v2/agents/{user_id}
Merge interacts with this API endpoint to...
Access Role information
Role fields
ticket_accessEnum
remote_idString
GET/v2/tickets
Merge interacts with this API endpoint to...
Access Attachment information
Attachment fields
ticketUUID
GET/v2/tickets/{ticket_id}
Merge interacts with this API endpoint to...
Access Attachment information
Attachment fields
remote_created_atDateTime (ISO 8601)
file_urlString
remote_dataArray
file_nameString
content_typeString
remote_idString
PUT/v2/tickets/{ticket_id}
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
descriptionString
ticket_typeString
due_dateDateTime (ISO 8601)
statusEnum
remote_updated_atDateTime (ISO 8601)
priorityEnum
tagsArray
assigneesArray
contactUUID
nameString
remote_idString
Access Tag information
Tag fields
nameString