Freshdesk
Common Model Sync Frequencies
Accessed third-party endpoints
Merge interacts with Freshdesk API endpoints to access certain information as detailed below.
API Endpoints
GET/v2/roles
Merge interacts with this API endpoint to...
Access Role information
Role fields
nameString
remote_dataArray
remote_idString
GET/v2/tickets
Merge interacts with this API endpoint to...
Access Attachment information
Attachment fields
ticketUUID
GET/v2/tickets/{ticket_id}
Merge interacts with this API endpoint to...
Access Attachment information
Attachment fields
remote_idString
remote_created_atDateTime (ISO 8601)
file_nameString
file_urlString
content_typeString
remote_dataArray
Access Ticket information
Ticket fields
remote_updated_atDateTime (ISO 8601)
descriptionString
accountUUID
remote_idString
ticket_typeString
remote_created_atDateTime (ISO 8601)
due_dateDateTime (ISO 8601)
statusEnum
nameString
ticket_urlString
priorityEnum
remote_dataArray
contactUUID
Access User information
User fields
remote_idString
Access Tag information
Tag fields
nameString
Access Comment information
Comment fields
ticketUUID
contactUUID
PUT/v2/tickets/{ticket_id}
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
remote_updated_atDateTime (ISO 8601)
descriptionString
remote_idString
ticket_typeString
due_dateDateTime (ISO 8601)
assigneesArray
statusEnum
nameString
tagsArray
priorityEnum
contactUUID
Access Tag information
Tag fields
nameString
GET/v2/agents/{user_id}
Merge interacts with this API endpoint to...
Access User information
User fields
email_addressString
Access Role information
Role fields
ticket_accessEnum
remote_idString
GET/v2/agents
Merge interacts with this API endpoint to...
Access User information
User fields
remote_idString
nameString
is_activeBoolean
remote_dataArray
email_addressString
Access Contact information
Contact fields
phone_numberString
remote_idString
nameString
remote_dataArray
email_addressString
GET/v2/tickets/{ticket_id}/conversations
Merge interacts with this API endpoint to...
Access Comment information
Comment fields
html_bodyString
remote_idString
remote_created_atDateTime (ISO 8601)
is_privateBoolean
userUUID
bodyString
POST/v2/tickets/{ticket_id}/reply
Merge interacts with this API endpoint to...
Access Comment information
Comment fields
html_bodyString
remote_idString
remote_created_atDateTime (ISO 8601)
userUUID
ticketUUID
bodyString
POST/v2/tickets/{ticket_id}/notes
Merge interacts with this API endpoint to...
Access Comment information
Comment fields
is_privateBoolean
contactUUID
POST/v2/tickets
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
remote_updated_atDateTime (ISO 8601)
descriptionString
accountUUID
remote_idString
ticket_typeString
remote_created_atDateTime (ISO 8601)
due_dateDateTime (ISO 8601)
assigneesArray
statusEnum
nameString
ticket_urlString
tagsArray
priorityEnum
contactUUID
Access Tag information
Tag fields
nameString
GET/v2/contacts
Merge interacts with this API endpoint to...
Access Contact information
Contact fields
phone_numberString
remote_idString
accountUUID
nameString
detailsString
remote_dataArray
email_addressString
GET/v2/companies
Merge interacts with this API endpoint to...
Access Account information
Account fields
nameString
remote_dataArray
domainsArray
remote_idString
GET/v2/admin/groups
Merge interacts with this API endpoint to...
Access Team information
Team fields
nameString
remote_dataArray
descriptionString
remote_idString