Freshdesk
Common Model Sync Frequencies
Accessed third-party endpoints
Merge interacts with Freshdesk API endpoints to access certain information as detailed below.
API Endpoints
GET/v2/roles
Merge interacts with this API endpoint to...
Access Role information
Role fields
remote_idString
nameString
remote_dataArray
GET/v2/tickets
Merge interacts with this API endpoint to...
Access Attachment information
Attachment fields
ticketUUID
GET/v2/tickets/{ticket_id}
Merge interacts with this API endpoint to...
Access Attachment information
Attachment fields
file_nameString
remote_created_atDateTime (ISO 8601)
content_typeString
file_urlString
remote_dataArray
remote_idString
PUT/v2/tickets/{ticket_id}
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
remote_updated_atDateTime (ISO 8601)
tagsArray
descriptionString
priorityEnum
ticket_typeString
assigneesArray
contactUUID
statusEnum
due_dateDateTime (ISO 8601)
remote_idString
nameString
Access Tag information
Tag fields
nameString
GET/v2/agents
Merge interacts with this API endpoint to...
Access User information
User fields
remote_dataArray
is_activeBoolean
remote_idString
nameString
email_addressString
Access Contact information
Contact fields
remote_dataArray
remote_idString
nameString
email_addressString
phone_numberString
GET/v2/agents/{user_id}
Merge interacts with this API endpoint to...
Access Role information
Role fields
remote_idString
ticket_accessEnum
POST/v2/tickets/{ticket_id}/reply
Merge interacts with this API endpoint to...
Access Comment information
Comment fields
userUUID
remote_created_atDateTime (ISO 8601)
bodyString
remote_idString
ticketUUID
html_bodyString
POST/v2/tickets/{ticket_id}/notes
Merge interacts with this API endpoint to...
Access Comment information
Comment fields
contactUUID
is_privateBoolean
POST/v2/tickets
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
remote_updated_atDateTime (ISO 8601)
remote_created_atDateTime (ISO 8601)
tagsArray
descriptionString
priorityEnum
accountUUID
ticket_typeString
assigneesArray
contactUUID
ticket_urlString
statusEnum
due_dateDateTime (ISO 8601)
remote_idString
nameString
Access Tag information
Tag fields
nameString
GET/v2/contacts
Merge interacts with this API endpoint to...
Access Contact information
Contact fields
detailsString
accountUUID
remote_dataArray
remote_idString
nameString
email_addressString
phone_numberString
GET/v2/companies
Merge interacts with this API endpoint to...
Access Account information
Account fields
remote_idString
nameString
remote_dataArray
domainsArray
GET/v2/admin/groups
Merge interacts with this API endpoint to...
Access Team information
Team fields
remote_idString
nameString
descriptionString
remote_dataArray