Freshdesk
Common Model Sync Frequencies
Accessed third-party endpoints
Merge interacts with Freshdesk API endpoints to access certain information as detailed below.
API Endpoints
GET/v2/roles
Merge interacts with this API endpoint to...
Access Role information
Role fields
remote_dataArray
remote_idString
nameString
GET/v2/agents
Merge interacts with this API endpoint to...
Access User information
User fields
remote_dataArray
remote_idString
email_addressString
is_activeBoolean
nameString
Access Contact information
Contact fields
remote_dataArray
remote_idString
phone_numberString
email_addressString
nameString
GET/v2/agents/{user_id}
Merge interacts with this API endpoint to...
Access Role information
Role fields
remote_idString
ticket_accessEnum
POST/v2/tickets/{ticket_id}/reply
Merge interacts with this API endpoint to...
Access Comment information
Comment fields
html_bodyString
userUUID
remote_created_atDateTime (ISO 8601)
remote_idString
bodyString
ticketUUID
POST/v2/tickets/{ticket_id}/notes
Merge interacts with this API endpoint to...
Access Comment information
Comment fields
is_privateBoolean
contactUUID
POST/v2/tickets
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
descriptionString
remote_updated_atDateTime (ISO 8601)
ticket_typeString
accountUUID
remote_created_atDateTime (ISO 8601)
statusEnum
remote_idString
assigneesArray
tagsArray
contactUUID
due_dateDateTime (ISO 8601)
nameString
priorityEnum
ticket_urlString
Access Tag information
Tag fields
nameString
GET/v2/contacts
Merge interacts with this API endpoint to...
Access Contact information
Contact fields
detailsString
remote_dataArray
accountUUID
remote_idString
phone_numberString
email_addressString
nameString
GET/v2/companies
Merge interacts with this API endpoint to...
Access Account information
Account fields
remote_dataArray
domainsArray
nameString
remote_idString
GET/v2/admin/groups
Merge interacts with this API endpoint to...
Access Team information
Team fields
descriptionString
remote_idString
nameString
remote_dataArray
GET/v2/tickets
Merge interacts with this API endpoint to...
Access Attachment information
Attachment fields
ticketUUID
GET/v2/tickets/{ticket_id}
Merge interacts with this API endpoint to...
Access Attachment information
Attachment fields
content_typeString
remote_dataArray
remote_created_atDateTime (ISO 8601)
remote_idString
file_urlString
file_nameString
PUT/v2/tickets/{ticket_id}
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
descriptionString
remote_updated_atDateTime (ISO 8601)
ticket_typeString
remote_idString
statusEnum
assigneesArray
tagsArray
contactUUID
due_dateDateTime (ISO 8601)
nameString
priorityEnum
Access Tag information
Tag fields
nameString