Dixa
Common Model Sync Frequencies
Accessed third-party endpoints
Merge interacts with Dixa API endpoints to access certain information as detailed below.
API Endpoints
GET/v1/agents
Merge interacts with this API endpoint to...
Access User information
User fields
remote_dataArray
remote_idString
email_addressString
avatarString
nameString
GET/v1/endusers
Merge interacts with this API endpoint to...
Access Contact information
Contact fields
remote_dataArray
remote_idString
phone_numberString
email_addressString
nameString
GET/v1/conversation_export
Merge interacts with this API endpoint to...
Access Ticket information
Ticket fields
remote_dataArray
remote_updated_atDateTime (ISO 8601)
ticket_typeString
remote_created_atDateTime (ISO 8601)
remote_idString
statusEnum
completed_atDateTime (ISO 8601)
contactUUID
nameString
Access Comment information
Comment fields
ticketUUID
GET/v1/conversations/{conversation_id}/messages
Merge interacts with this API endpoint to...
Access Comment information
Comment fields
html_bodyString
contactUUID
GET/v1/conversations/{conversation_id}/notes
Merge interacts with this API endpoint to...
Access Comment information
Comment fields
remote_dataArray
userUUID
remote_created_atDateTime (ISO 8601)
remote_idString
bodyString