Employee FAQ
Share this page with your employees, or copy it into your internal wiki. It answers the questions people ask, in the order they ask them.
Two answers below describe the client keeping AI tool settings current. That is Enforce mode (see the client overview), which does not take effect until policy signing ships. If you are rolling out in observe mode, soften those answers before you send this.
What is this thing on my laptop?
The Merge Workforce desktop client. Your company uses it to set up the AI tools you are approved to use, keep them working, and see which AI tools are in use across the company.
How does it know who I am? Do I need to do anything?
One click, once. A prompt in the menu bar asks you to sign in with your usual work account. After that your machine stays recognized, with your AI access and approved tools already set up.
Who decided which AI tools I have access to?
Your company did, through the groups you belong to. Nothing was connected for you that your IT or security team did not approve for your group.
To get access to something else, ask your IT team, or use the request option in the menu bar panel if your company turned it on.
Could someone else use my AI access, or make their usage look like mine?
No. Your identity comes from your company sign-in, verified by Merge. No file or setting on the laptop can make someone appear as you, even with administrator rights, and usage is attributed on Merge’s side, not on the laptop.
What does it do for me?
It sets up your AI stack so you do not have to: the models your company pays for, the tools your AI agent can reach, and the configuration that connects them, installed and kept current. Without it you would follow a setup guide, copy keys into config files, and redo it whenever something changed.
Can it read my prompts?
No. It does not watch your network traffic or read your AI conversations. It reads the settings files your AI tools keep on disk and reports which tools are configured.
Can it see my screen or what I type?
No. It has no screen recording, screenshots, or keystroke logging.
Can it read my files?
Only a short list of configuration files: the settings that AI tools like Claude Code, Claude Desktop, and VS Code use to connect to models and tools. It reads them to set those tools up and notice when something breaks. It does not read your documents, your code, or anything else.
Does it track my browsing?
No. It records which AI apps and MCP servers are installed and configured, and nothing about the sites you visit.
Will my manager see how much I use AI?
By default, usage is reported at the company and team level. Specific administrators can see individual detail, and every time they look, it is recorded. Ask your IT or security team about your company’s policy.
Can I see what it collected about me?
Click the Merge icon in your menu bar or system tray. Depending on what your company turned on, it shows the AI apps and MCP servers on your machine, your usage, the tools you can access, and how your usage compares with colleagues. It is the same data your administrators see about you. If a section is missing, your company chose not to show it, and your IT team can share that data.
Why did it change my Claude Code settings?
Because you clicked Connect Gateway for Claude Code in the tray panel. That points Claude Code at your company’s AI setup and gives you the paid models. It adds only the Gateway settings, plus a header telling Gateway the request came from Claude Code, and leaves your other settings alone. Codex CLI works the same way, inside a clearly marked block in config.toml.
How do I switch a tool back?
In the tray panel, find the tool under AI apps, click Disconnect, and confirm. The tool calls its AI provider directly again, and any personal API key you added since connecting is kept. If your company requires Gateway routing, check with IT first.
How do I remove an MCP server?
If your company shows MCP servers in the tray panel, each tool under AI apps lists its servers. Click Remove beside one to delete it from that tool’s config file, including Codex CLI’s config.toml. The rest of the file is left as it was.
If the button says Edit manually, the client cannot edit that entry safely. Click it to open the config file in a text editor and delete the server yourself.
My sign-in page says it expired
You have 10 minutes after clicking Sign in in the tray to finish in the browser. Click Sign in again and finish within 10 minutes.
Something stopped working after it installed. What do I do?
Contact your IT team with the client’s version, shown in the menu bar panel. A common cause is another network tool on your machine filtering the same traffic, which IT can fix.
Can I uninstall it?
No, and trying will be reported to your IT team. It is required corporate software, like the rest of what your company installs. If you have a real reason to remove it, talk to IT.
Does it slow my machine down?
It should not. It is built to use under 2% CPU on average and under 150 MB of memory in total. If you see more than that, tell your IT team, because it is a bug.