Merge Connectors

Zendesk

Connect your AI agents to Zendesk.

Authentication: OAuth or API token. See Magic Link for the runtime auth flow, or Application credentials to bring your own OAuth app.

Sample use cases

  • Show me every ticket open more than 48 hours without a reply.
  • Reassign all priority:urgent tickets from John (out today) to Maria.
  • Pull the median first-response time for the support team last week.

Available Tools

get_organization

Get a specific organization by ID

list_organizations

List organizations with optional filtering

create_organization

Create a new organization

update_organization

Update an existing organization

delete_organization

Delete an organization

search_organizations

Search organizations using query

get_organization_users

Get users in an organization

get_organization_tickets

Get tickets for an organization

list_organization_memberships

List organization memberships

create_organization_membership

Create an organization membership

delete_organization_membership

Delete an organization membership

bulk_create_organizations

Create multiple organizations at once

bulk_update_organizations

Update multiple organizations at once

merge_organizations

Merge two organizations

get_ticket

Get a specific ticket by ID

list_tickets

List tickets with optional filtering

create_ticket

Create a new ticket

update_ticket

Update an existing ticket

delete_ticket

Delete a ticket

search_tickets

Search tickets using query

get_ticket_comments

Get comments for a ticket

add_ticket_comment

Add a comment to a ticket

get_ticket_audits

Get audit history for a ticket

bulk_update_tickets

Update multiple tickets at once

get_user

Get a specific user by ID

list_users

List users with optional filtering

create_user

Create a new user

update_user

Update an existing user

search_users

Search users using query

suspend_user

Suspend a user

unsuspend_user

Unsuspend a user

delete_user

Delete a user

get_user_identities

Get identities for a user

create_user_identity

Create a new identity for a user

update_user_identity

Update a user identity

delete_user_identity

Delete a user identity

make_user_identity_primary

Make a user identity primary

bulk_create_users

Create multiple users at once

bulk_update_users

Update multiple users at once

get_job_status

Get the status of a bulk operation job

list_categories

List Help Center categories with pagination. To fetch the next page, pass page_info.cursor as the page_cursor

get_category

Get a specific Help Center category by ID. Use list_categories to find valid category IDs

create_category

Create a new Help Center category. Categories organize sections and articles

update_category

Update an existing Help Center category. Use get_category to retrieve the current values first

delete_category

Delete a Help Center category. WARNING: This will also delete all sections and articles within the category