> This page is for Workforce.

> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.merge.dev/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.merge.dev/_mcp/server.

# Zendesk

**Authentication:** OAuth or API token. See [Magic Link](/merge-agent-handler/features/magic-link) for the runtime auth flow, or [Application credentials](/merge-agent-handler/admin-setup/add-oauth-credentials) to bring your own OAuth app.

## Sample use cases

* Show me every ticket open more than 48 hours without a reply.
* Reassign all `priority:urgent` tickets from John (out today) to Maria.
* Pull the median first-response time for the support team last week.

## Available Tools

#### get_organization

Get a specific organization by ID

#### list_organizations

List organizations with optional filtering

#### create_organization

Create a new organization

#### update_organization

Update an existing organization

#### delete_organization

Delete an organization

#### search_organizations

Search organizations using query

#### get_organization_users

Get users in an organization

#### get_organization_tickets

Get tickets for an organization

#### list_organization_memberships

List organization memberships

#### create_organization_membership

Create an organization membership

#### delete_organization_membership

Delete an organization membership

#### bulk_create_organizations

Create multiple organizations at once

#### bulk_update_organizations

Update multiple organizations at once

#### merge_organizations

Merge two organizations

#### get_ticket

Get a specific ticket by ID

#### list_tickets

List tickets with optional filtering

#### create_ticket

Create a new ticket

#### update_ticket

Update an existing ticket

#### delete_ticket

Delete a ticket

#### search_tickets

Search tickets using query

#### get_ticket_comments

Get comments for a ticket

#### add_ticket_comment

Add a comment to a ticket

#### get_ticket_audits

Get audit history for a ticket

#### bulk_update_tickets

Update multiple tickets at once

#### get_user

Get a specific user by ID

#### list_users

List users with optional filtering

#### create_user

Create a new user

#### update_user

Update an existing user

#### search_users

Search users using query

#### suspend_user

Suspend a user

#### unsuspend_user

Unsuspend a user

#### delete_user

Delete a user

#### get_user_identities

Get identities for a user

#### create_user_identity

Create a new identity for a user

#### update_user_identity

Update a user identity

#### delete_user_identity

Delete a user identity

#### make_user_identity_primary

Make a user identity primary

#### bulk_create_users

Create multiple users at once

#### bulk_update_users

Update multiple users at once

#### get_job_status

Get the status of a bulk operation job

#### list_categories

List Help Center categories with pagination. To fetch the next page, pass page_info.cursor as the page_cursor

#### get_category

Get a specific Help Center category by ID. Use list_categories to find valid category IDs

#### create_category

Create a new Help Center category. Categories organize sections and articles

#### update_category

Update an existing Help Center category. Use get_category to retrieve the current values first

#### delete_category

Delete a Help Center category. WARNING: This will also delete all sections and articles within the category