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> For a complete documentation index, see https://docs.merge.dev/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.merge.dev/_mcp/server.

# Intercom

**Authentication:** OAuth or access token. See [Magic Link](/merge-agent-handler/features/magic-link) for the runtime auth flow, or [Application credentials](/merge-agent-handler/admin-setup/add-oauth-credentials) to bring your own OAuth app.

## Sample use cases

* List conversations tagged `enterprise` open more than 24 hours without a reply.
* Send a follow-up message to every user who started but didn't finish the onboarding tour.
* Find every conversation in the last 7 days mentioning `pricing` and tag with `pricing-question`.

## Available Tools

#### list_articles

List help center articles

#### get_article

Get information about a specific article

#### create_article

Create a new help center article

#### update_article

Update an existing help center article

#### delete_article

Delete a help center article

#### list_collections

List help center collections

#### get_collection

Get information about a specific collection

#### create_collection

Create a new help center collection

#### update_collection

Update an existing help center collection

#### search_articles

Search for articles in the help center

#### list_companies

List companies in the workspace

#### get_company

Get information about a specific company

#### create_company

Create a new company

#### update_company

Update an existing company

#### delete_company

Delete a company

#### list_company_contacts

List contacts belonging to a company

#### attach_contact_to_company

Attach a contact to a company

#### detach_contact_from_company

Detach a contact from a company

#### list_contacts

List contacts in the workspace

#### get_contact

Get information about a specific contact

#### create_contact

Create a new contact

#### update_contact

Update an existing contact

#### delete_contact

Delete a contact

#### search_contacts

Search contacts using filters

#### list_conversations

List conversations (also known as tickets) in the workspace

#### get_conversation

Get information about a specific conversation (also known as a ticket)

#### search_conversations

Search conversations (also known as tickets) using filters

#### reply_to_conversation

Reply to a conversation (also known as a ticket)

#### close_conversation

Close a conversation (also known as a ticket)

#### open_conversation

Open a conversation (also known as a ticket)

#### assign_conversation

Assign a conversation (also known as a ticket) to an admin or team