> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.merge.dev/merge-unified/ticketing/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.merge.dev/_mcp/server.

# Ticketing

> Build once. Connect to every API, tool, and LLM. Ship products and agents to production without owning the integration stack.

## Docs

- [Ticketing](https://docs.merge.dev/merge-unified/ticketing/overview.md): Ticketing API overview. Covers base URL, authentication, SDKs, rate limits, sync frequency, and available Common Models for tickets, comments, and project management data.
- [Overview](https://docs.merge.dev/merge-unified/ticketing/integrations/overview.md)
- [Supported fields](https://docs.merge.dev/merge-unified/ticketing/integrations/supported-fields.md)
- [Supported features](https://docs.merge.dev/merge-unified/ticketing/integrations/supported-features.md)
- [Sandboxes](https://docs.merge.dev/merge-unified/hris/integrations/sandboxes.md): Merge-hosted sandbox environments with pre-populated sample data for testing. Available on Professional and Enterprise plans. Covers setup and requesting access.
- [Aha!](https://docs.merge.dev/merge-unified/ticketing/integrations/aha.md)
- [Asana](https://docs.merge.dev/merge-unified/ticketing/integrations/asana.md)
- [Azure DevOps](https://docs.merge.dev/merge-unified/ticketing/integrations/azure-devops.md)
- [Basecamp](https://docs.merge.dev/merge-unified/ticketing/integrations/basecamp.md)
- [Bitbucket](https://docs.merge.dev/merge-unified/ticketing/integrations/bitbucket.md)
- [ClickUp](https://docs.merge.dev/merge-unified/ticketing/integrations/clickup.md)
- [Dixa](https://docs.merge.dev/merge-unified/ticketing/integrations/dixa.md)
- [Freshdesk](https://docs.merge.dev/merge-unified/ticketing/integrations/freshdesk.md)
- [Freshservice](https://docs.merge.dev/merge-unified/ticketing/integrations/freshservice.md)
- [Front](https://docs.merge.dev/merge-unified/ticketing/integrations/front.md)
- [GitHub Issues](https://docs.merge.dev/merge-unified/ticketing/integrations/github-issues.md)
- [GitLab](https://docs.merge.dev/merge-unified/ticketing/integrations/gitlab.md)
- [Gladly](https://docs.merge.dev/merge-unified/ticketing/integrations/gladly.md)
- [Gorgias](https://docs.merge.dev/merge-unified/ticketing/integrations/gorgias.md)
- [Help Scout](https://docs.merge.dev/merge-unified/ticketing/integrations/help-scout.md)
- [Hive](https://docs.merge.dev/merge-unified/ticketing/integrations/hive.md)
- [Hubspot Ticketing](https://docs.merge.dev/merge-unified/ticketing/integrations/hubspot-ticketing.md)
- [Intercom](https://docs.merge.dev/merge-unified/ticketing/integrations/intercom.md)
- [Ironclad](https://docs.merge.dev/merge-unified/ticketing/integrations/ironclad.md)
- [Jira](https://docs.merge.dev/merge-unified/ticketing/integrations/jira.md)
- [Jira Data Center](https://docs.merge.dev/merge-unified/ticketing/integrations/jira-data-center.md)
- [Jira Service Management](https://docs.merge.dev/merge-unified/ticketing/integrations/jira-service-management.md)
- [Kustomer](https://docs.merge.dev/merge-unified/ticketing/integrations/kustomer.md)
- [Linear](https://docs.merge.dev/merge-unified/ticketing/integrations/linear.md)
- [Pivotal Tracker](https://docs.merge.dev/merge-unified/ticketing/integrations/pivotal-tracker.md)
- [Rally](https://docs.merge.dev/merge-unified/ticketing/integrations/rally.md)
- [Re:amaze](https://docs.merge.dev/merge-unified/ticketing/integrations/reamaze.md)
- [Salesforce Service Cloud](https://docs.merge.dev/merge-unified/ticketing/integrations/salesforce-service-cloud.md)
- [ServiceNow](https://docs.merge.dev/merge-unified/ticketing/integrations/servicenow.md)
- [Shortcut](https://docs.merge.dev/merge-unified/ticketing/integrations/shortcut.md)
- [SpotDraft](https://docs.merge.dev/merge-unified/ticketing/integrations/spotdraft.md)
- [Teamwork](https://docs.merge.dev/merge-unified/ticketing/integrations/teamwork.md)
- [Trello](https://docs.merge.dev/merge-unified/ticketing/integrations/trello.md)
- [Wrike](https://docs.merge.dev/merge-unified/ticketing/integrations/wrike.md)
- [Zendesk](https://docs.merge.dev/merge-unified/ticketing/integrations/zendesk.md)
- [Zoho BugTracker](https://docs.merge.dev/merge-unified/ticketing/integrations/zoho-bugtracker.md)
- [Zoho Desk](https://docs.merge.dev/merge-unified/ticketing/integrations/zoho-desk.md)
- [Authentication](https://docs.merge.dev/merge-unified/hris/merge-api-basics/authentication.md): How to authenticate: API key in the Authorization header (Bearer token) and Linked Account token in the X-Account-Token header. Includes SDK examples.
- [Pagination](https://docs.merge.dev/merge-unified/hris/merge-api-basics/pagination.md): Cursor-based pagination for list endpoints. Covers the next/previous cursor fields in responses and how to page through large result sets.
- [Merge SDKs](https://docs.merge.dev/merge-unified/hris/merge-api-basics/sdks.md): Official SDK installation and usage for all supported languages. Includes links to GitHub repos and package managers.
- [Rate limits](https://docs.merge.dev/merge-unified/hris/merge-api-basics/rate-limits.md): Rate limit tiers by plan (Launch, Professional, Enterprise) and per-Linked-Account request limits.
- [Sync frequency](https://docs.merge.dev/merge-unified/hris/merge-api-basics/sync-frequency.md): How often Merge syncs data from third-party integrations. Covers default intervals by plan tier (Launch, Professional, Enterprise) and per-category sync schedules.
- [Versioning](https://docs.merge.dev/merge-unified/hris/merge-api-basics/versioning.md): Merge's API versioning strategy and commitment to backward compatibility.
- [The Account object](https://docs.merge.dev/merge-unified/ticketing/common-models/accounts/the-account-object.md)
- [The Attachment object](https://docs.merge.dev/merge-unified/ticketing/common-models/attachments/the-attachment-object.md)
- [The Collection object](https://docs.merge.dev/merge-unified/ticketing/common-models/collections/the-collection-object.md)
- [The Comment object](https://docs.merge.dev/merge-unified/ticketing/common-models/comments/the-comment-object.md)
- [The Contact object](https://docs.merge.dev/merge-unified/ticketing/common-models/contacts/the-contact-object.md)
- [The Role object](https://docs.merge.dev/merge-unified/ticketing/common-models/roles/the-role-object.md)
- [The Tag object](https://docs.merge.dev/merge-unified/ticketing/common-models/tags/the-tag-object.md)
- [The Team object](https://docs.merge.dev/merge-unified/ticketing/common-models/teams/the-team-object.md)
- [The Ticket object](https://docs.merge.dev/merge-unified/ticketing/common-models/tickets/the-ticket-object.md)
- [The User object](https://docs.merge.dev/merge-unified/ticketing/common-models/users/the-user-object.md)
- [Issues](https://docs.merge.dev/merge-unified/hris/linked-account/issues.md): What a Merge Issue is, how the ONGOING and RESOLVED statuses change, and how to read issues through the API or react to them through webhooks.
- [Field Mapping](https://docs.merge.dev/merge-unified/hris/linked-account/field-mapping.md): How to map custom fields from third-party integrations onto Merge Common Model fields. Covers creating target fields, configuring mappings per integration, and accessing mapped data via the API.
- [Scopes](https://docs.merge.dev/merge-unified/hris/data-management/scopes.md): How to use Common Model Scopes to restrict which models and fields Merge syncs. Configure scopes globally or per Linked Account to limit data access.

## API Docs

- Ticketing > Common Models > Accounts [/accounts](https://docs.merge.dev/merge-unified/ticketing/common-models/accounts/list.md)
- Ticketing > Common Models > Accounts [/accounts/{id}](https://docs.merge.dev/merge-unified/ticketing/common-models/accounts/retrieve.md)
- Ticketing > Common Models > Attachments [/attachments](https://docs.merge.dev/merge-unified/ticketing/common-models/attachments/list.md)
- Ticketing > Common Models > Attachments [/attachments/{id}](https://docs.merge.dev/merge-unified/ticketing/common-models/attachments/retrieve.md)
- Ticketing > Common Models > Attachments [/attachments/{id}/download](https://docs.merge.dev/merge-unified/ticketing/common-models/attachments/download-retrieve.md)
- Ticketing > Common Models > Attachments [/attachments/meta/post](https://docs.merge.dev/merge-unified/ticketing/common-models/attachments/meta-post-retrieve.md)
- Ticketing > Common Models > Collections [/collections](https://docs.merge.dev/merge-unified/ticketing/common-models/collections/list.md)
- Ticketing > Common Models > Collections [/collections/{collection_id}/viewers](https://docs.merge.dev/merge-unified/ticketing/common-models/collections/viewers-list.md)
- Ticketing > Common Models > Collections [/collections/{id}](https://docs.merge.dev/merge-unified/ticketing/common-models/collections/retrieve.md)
- Ticketing > Common Models > Comments [/comments](https://docs.merge.dev/merge-unified/ticketing/common-models/comments/list.md)
- Ticketing > Common Models > Comments [/comments/{id}](https://docs.merge.dev/merge-unified/ticketing/common-models/comments/retrieve.md)
- Ticketing > Common Models > Comments [/comments/meta/post](https://docs.merge.dev/merge-unified/ticketing/common-models/comments/meta-post-retrieve.md)
- Ticketing > Common Models > Contacts [/contacts](https://docs.merge.dev/merge-unified/ticketing/common-models/contacts/list.md)
- Ticketing > Common Models > Contacts [/contacts/{id}](https://docs.merge.dev/merge-unified/ticketing/common-models/contacts/retrieve.md)
- Ticketing > Common Models > Contacts [/contacts/meta/post](https://docs.merge.dev/merge-unified/ticketing/common-models/contacts/meta-post-retrieve.md)
- Ticketing > Common Models > Roles [/roles](https://docs.merge.dev/merge-unified/ticketing/common-models/roles/list.md)
- Ticketing > Common Models > Roles [/roles/{id}](https://docs.merge.dev/merge-unified/ticketing/common-models/roles/retrieve.md)
- Ticketing > Common Models > Tags [/tags](https://docs.merge.dev/merge-unified/ticketing/common-models/tags/list.md)
- Ticketing > Common Models > Tags [/tags/{id}](https://docs.merge.dev/merge-unified/ticketing/common-models/tags/retrieve.md)
- Ticketing > Common Models > Teams [/teams](https://docs.merge.dev/merge-unified/ticketing/common-models/teams/list.md)
- Ticketing > Common Models > Teams [/teams/{id}](https://docs.merge.dev/merge-unified/ticketing/common-models/teams/retrieve.md)
- Ticketing > Common Models > Tickets [/tickets](https://docs.merge.dev/merge-unified/ticketing/common-models/tickets/list.md)
- Ticketing > Common Models > Tickets [/tickets/{id}](https://docs.merge.dev/merge-unified/ticketing/common-models/tickets/retrieve.md)
- Ticketing > Common Models > Tickets [/tickets/{ticket_id}/viewers](https://docs.merge.dev/merge-unified/ticketing/common-models/tickets/viewers-list.md)
- Ticketing > Common Models > Tickets [/tickets/live-search](https://docs.merge.dev/merge-unified/ticketing/common-models/tickets/live-search-list.md)
- Ticketing > Common Models > Tickets [/tickets/meta/patch/{id}](https://docs.merge.dev/merge-unified/ticketing/common-models/tickets/meta-patch-retrieve.md)
- Ticketing > Common Models > Tickets [/tickets/meta/post](https://docs.merge.dev/merge-unified/ticketing/common-models/tickets/meta-post-retrieve.md)
- Ticketing > Common Models > Tickets [/tickets/remote-field-classes](https://docs.merge.dev/merge-unified/ticketing/common-models/tickets/remote-field-classes-list.md)
- Ticketing > Common Models > Users [/users](https://docs.merge.dev/merge-unified/ticketing/common-models/users/list.md)
- Ticketing > Common Models > Users [/users/{id}](https://docs.merge.dev/merge-unified/ticketing/common-models/users/retrieve.md)
- Ticketing > Linked Account > Account details [/account-details](https://docs.merge.dev/merge-unified/ticketing/linked-account/account-details/retrieve.md)
- Ticketing > Linked Account > Account token [/account-token/{public_token}](https://docs.merge.dev/merge-unified/ticketing/linked-account/account-token/retrieve.md)
- Ticketing > Linked Account > Account token [/account-token/regenerate](https://docs.merge.dev/merge-unified/ticketing/linked-account/account-token/regenerate-create.md)
- Ticketing > Linked Account > Delete account [/delete-account](https://docs.merge.dev/merge-unified/ticketing/linked-account/delete-account/delete.md)
- Ticketing > Linked Account > Issues [/issues](https://docs.merge.dev/merge-unified/ticketing/linked-account/issues/list.md)
- Ticketing > Linked Account > Issues [/issues/{id}](https://docs.merge.dev/merge-unified/ticketing/linked-account/issues/retrieve.md)
- Ticketing > Linked Account > Linked accounts [/linked-accounts](https://docs.merge.dev/merge-unified/ticketing/linked-account/linked-accounts/list.md)
- Ticketing > Linked Account > Link token [/link-token](https://docs.merge.dev/merge-unified/ticketing/linked-account/link-token/create.md)
- Ticketing > Linked Account > Field Mapping [/field-mappings](https://docs.merge.dev/merge-unified/ticketing/linked-account/field-mapping/field-mappings-retrieve.md)
- Ticketing > Linked Account > Field Mapping [/field-mappings/{field_mapping_id}](https://docs.merge.dev/merge-unified/ticketing/linked-account/field-mapping/field-mappings-destroy.md)
- Ticketing > Linked Account > Field Mapping [/remote-fields](https://docs.merge.dev/merge-unified/ticketing/linked-account/field-mapping/remote-fields-retrieve.md)
- Ticketing > Linked Account > Field Mapping [/target-fields](https://docs.merge.dev/merge-unified/ticketing/linked-account/field-mapping/target-fields-retrieve.md)
- Ticketing > Linked Account > Available actions [/available-actions](https://docs.merge.dev/merge-unified/ticketing/linked-account/available-actions/retrieve.md)
- Ticketing > Data management > Scopes [/default-scopes](https://docs.merge.dev/merge-unified/ticketing/data-management/scopes/default-scopes-retrieve.md)
- Ticketing > Data management > Scopes [/linked-account-scopes](https://docs.merge.dev/merge-unified/ticketing/data-management/scopes/linked-account-scopes-retrieve.md)
- Ticketing > Data management > Force resync [/sync-status/resync](https://docs.merge.dev/merge-unified/ticketing/data-management/force-resync/sync-status-resync-create.md)
- Ticketing > Data management > Passthrough [/passthrough](https://docs.merge.dev/merge-unified/ticketing/data-management/passthrough/create.md)
- Ticketing > Data management > Async passthrough [/async-passthrough](https://docs.merge.dev/merge-unified/ticketing/data-management/async-passthrough/create.md)
- Ticketing > Data management > Async passthrough [/async-passthrough/{async_passthrough_receipt_id}](https://docs.merge.dev/merge-unified/ticketing/data-management/async-passthrough/retrieve.md)
- Ticketing > Data management > Sync status [/sync-status](https://docs.merge.dev/merge-unified/ticketing/data-management/sync-status/list.md)
- Ticketing > Org management > Generate key [/generate-key](https://docs.merge.dev/merge-unified/ticketing/org-management/generate-key/create.md)
- Ticketing > Org management > Regenerate key [/regenerate-key](https://docs.merge.dev/merge-unified/ticketing/org-management/regenerate-key/create.md)
- Ticketing > Org management > Audit trail [/audit-trail](https://docs.merge.dev/merge-unified/ticketing/org-management/audit-trail/list.md)
- Ticketing > selective-sync [Conditions List](https://docs.merge.dev/merge-unified/ticketing/selective-sync/conditions-list.md)

## OpenAPI Specification

The raw OpenAPI 3.1 specification for this API is available at:
- [OpenAPI JSON](https://docs.merge.dev/merge-unified/ticketing/openapi.json)
- [OpenAPI YAML](https://docs.merge.dev/merge-unified/ticketing/openapi.yaml)