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# Zendesk

**Authentication:** OAuth or API token. See [Magic Link](/merge-agent-handler/features/magic-link) for the runtime auth flow, or [Application credentials](/merge-agent-handler/admin-setup/add-oauth-credentials) to bring your own OAuth app.

## Sample use cases

* Show me every ticket open more than 48 hours without a reply.
* Reassign all `priority:urgent` tickets from John (out today) to Maria.
* Pull the median first-response time for the support team last week.

## Available Tools

#### get\_organization

Get a specific organization by ID

#### list\_organizations

List organizations with optional filtering

#### create\_organization

Create a new organization

#### update\_organization

Update an existing organization

#### delete\_organization

Delete an organization

#### search\_organizations

Search organizations using query

#### get\_organization\_users

Get users in an organization

#### get\_organization\_tickets

Get tickets for an organization

#### list\_organization\_memberships

List organization memberships

#### create\_organization\_membership

Create an organization membership

#### delete\_organization\_membership

Delete an organization membership

#### bulk\_create\_organizations

Create multiple organizations at once

#### bulk\_update\_organizations

Update multiple organizations at once

#### merge\_organizations

Merge two organizations

#### get\_ticket

Get a specific ticket by ID

#### list\_tickets

List tickets with optional filtering

#### create\_ticket

Create a new ticket

#### update\_ticket

Update an existing ticket

#### delete\_ticket

Delete a ticket

#### search\_tickets

Search tickets using query

#### get\_ticket\_comments

Get comments for a ticket

#### add\_ticket\_comment

Add a comment to a ticket

#### get\_ticket\_audits

Get audit history for a ticket

#### bulk\_update\_tickets

Update multiple tickets at once

#### get\_user

Get a specific user by ID

#### list\_users

List users with optional filtering

#### create\_user

Create a new user

#### update\_user

Update an existing user

#### search\_users

Search users using query

#### suspend\_user

Suspend a user

#### unsuspend\_user

Unsuspend a user

#### delete\_user

Delete a user

#### get\_user\_identities

Get identities for a user

#### create\_user\_identity

Create a new identity for a user

#### update\_user\_identity

Update a user identity

#### delete\_user\_identity

Delete a user identity

#### make\_user\_identity\_primary

Make a user identity primary

#### bulk\_create\_users

Create multiple users at once

#### bulk\_update\_users

Update multiple users at once

#### get\_job\_status

Get the status of a bulk operation job

#### list\_categories

List Help Center categories with pagination. To fetch the next page, pass page\_info.cursor as the page\_cursor

#### get\_category

Get a specific Help Center category by ID. Use list\_categories to find valid category IDs

#### create\_category

Create a new Help Center category. Categories organize sections and articles

#### update\_category

Update an existing Help Center category. Use get\_category to retrieve the current values first

#### delete\_category

Delete a Help Center category. WARNING: This will also delete all sections and articles within the category