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# Pylon

**Authentication:** API token. See [Magic Link](/merge-agent-handler/features/magic-link) for the runtime auth flow.

## Sample use cases

* Show me every issue tagged `escalation` open more than 24 hours.
* Reassign all open issues from John to Maria for the day.
* Pull the median time-to-resolution for last month.

## Available Tools

#### list\_accounts

List Pylon accounts with optional pagination.

#### get\_account

Get a specific Pylon account by ID with full details.

#### create\_account

Create a new Pylon account with name, domain, and optional tags.

#### update\_account

Update an existing Pylon account's name, domain, or tags.

#### delete\_account

Delete a Pylon account by ID.

#### search\_accounts

Search Pylon accounts with filters for query, domain, or tags.

#### list\_contacts

List Pylon contacts with optional pagination.

#### get\_contact

Get a specific Pylon contact by ID with full details.

#### create\_contact

Create a new Pylon contact with name, email, phone, and optional account association.

#### update\_contact

Update an existing Pylon contact's name, email, phone, or account association.

#### delete\_contact

Delete a Pylon contact by ID.

#### search\_contacts

Search Pylon contacts with filters for query, email, account, or tags.

#### list\_issues

List Pylon issues within a time range. Requires start\_time and end\_time in ISO 8601 format.

#### get\_issue

Get a specific Pylon issue by ID with full details.

#### create\_issue

Create a new Pylon issue with title, body, and optional assignee, account, priority, and tags.

#### update\_issue

Update an existing Pylon issue's title, body, state, priority, assignee, or tags.

#### delete\_issue

Delete a Pylon issue by ID.

#### search\_issues

Search Pylon issues with filters for state, priority, account, assignee, team, or tags.

#### reply\_to\_issue

Reply to a Pylon issue. Sends a customer-visible response.

#### create\_issue\_thread

Create a thread on a Pylon issue for internal notes. Returns thread\_id for use with add\_issue\_note.

#### add\_issue\_note

Add an internal note to a Pylon issue. Notes are not visible to customers.

#### get\_issue\_messages

Get all messages for a Pylon issue, including replies and internal notes.

#### list\_tags

List Pylon tags with optional pagination.

#### get\_tag

Get a specific Pylon tag by ID with full details.

#### create\_tag

Create a new Pylon tag with value, object\_type, and optional hex\_color.

#### delete\_tag

Delete a Pylon tag by ID.

#### list\_teams

List Pylon teams with optional pagination.

#### get\_team

Get a specific Pylon team by ID with full details including members.

#### list\_users

List Pylon users (internal team members) with optional pagination.

#### get\_user

Get a specific Pylon user by ID with full details.

#### search\_users

Search Pylon users with filters for query, email, role, team, or active status.

#### get\_current\_user

Get the currently authenticated Pylon user.